NO CUSTOMER SERVICE AT ALL - FIX WATER ARREARS BILLS

Hi Mems

It seems like we will properly be assisted when our issues are escalated on every platform. We have been going back and forth with Mems since we moved at Athos Villas Unit 41. There is absolutely no professionalism. When we reach out, we are requested to do our own investigations regarding charges that do not make sense at all. Today will be the 2nd day where we have no electricity based on accumulated arrears that do not involve us at all. Emails and WhatsApp's were sent to Mems and the ONLY escalation that we got was a question that was asked to one of the consultants from Ideal Metering based on the information which we were provided 2 weeks ago. WE NEED OUR ELECTRICTY SORTED FOR ATHOS VILLAS UNIT 41. WE WORK FROM HOME AND CANNOT LIVE UNDER THESE CONDITIONS, ITS NOT FAIR