BS
Blessing S
Active since Sep 2019
8
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0
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Reviews
8 reviews16 months ago
Mall of Africa ATM machine swallowed my MONEY!!!!!!!!
I am writing to express my anger with Capitec. I went to the Capitec atm bank on the 31st to deposit money, my first deposit went through and when I attempted the second deposit at the atm machine in Mall of Africa my money was rejected and swallowed by the machine. This incident happened around 17:25 and I immediately phoned their customer care because their bank was closed. After I inserted my money, their machine gave an out of service error, then a few seconds later rejected the money then showed a deposit error message then a few seconds later showed you could deposit again. I attempted the deposit again to see if the money was hanging on their deposit tray but nothing. I phoned their customer care and explained what had just happened, their told me they going to investigate and the matter will be sorted in 24hr, today when I phone back for a follow up, I am informed that the case has been rejected with no email feedback or anything to explain why my money which was swallowed by the machine has been rejected when the bank knows that their machines have a lot of errors. Mall of Africa Capitec bank I need my money. The machine cannot swallow my money, and nothing is done with that. You guys need to investigate throughouly an dnot rob me off my hard earned money!!!!!!!!!!
56 replies
26 months ago
NO CUSTOMER SERVICE AT ALL - FIX WATER ARREARS BILLS
Hi Mems It seems like we will properly be assisted when our issues are escalated on every platform. We have been going back and forth with Mems since we moved at Athos Villas Unit 41. There is absolutely no professionalism. When we reach out, we are requested to do our own investigations regarding charges that do not make sense at all. Today will be the 2nd day where we have no electricity based on accumulated arrears that do not involve us at all. Emails and WhatsApp's were sent to Mems and the ONLY escalation that we got was a question that was asked to one of the consultants from Ideal Metering based on the information which we were provided 2 weeks ago. WE NEED OUR ELECTRICTY SORTED FOR ATHOS VILLAS UNIT 41. WE WORK FROM HOME AND CANNOT LIVE UNDER THESE CONDITIONS, ITS NOT FAIR
0 replies
33 months ago
DISSAPOINTED
I am so disappointed by Williams Hunt. I was in the process of purchase a car from Williams Hunt Fourways when the finance lady asked if I would like to keep the tracker that the pre-owned vehicle had and I then requested that they remove and put a new one so I can have a clean new record she then advised me that she'll request that and all my details was then sent over to Tracker to my surprise when GABISILE ZWANE sent the certificate, installation date was for 2019. I have been requesting cancellation of the Tracker from last week and GABISILE ZWANE has been ignoring my emails. To my surprise on Saturday, I was informed that they do not work on weekends, which was funny to me because I received a phone call on 9th of August from Tracker wanting to confirm all my details etc. Today again, an email was sent to Jo-Ann Brooks requesting a cancellation and she had the audacity to respond confirming that billing will occur as scheduled. I am still requesting TRACKER to cancel and remove my credentials of their system. I will not pay for something I did not even utilize. CANCEL THE TRACKER AND REMOVE MY DETAILS FROM YOUR SYSTEM!!!!!!!!!!!!!!!!
0 replies
33 months ago
**** SACM ****
I am so disappointed by Tracker. I was busy trying to purchase a car from Williams Hunt when the finance lady asked if I would like to keep the tracker that the pre-owned vehicle had and I then requested that they remove and put a new one so that there new record would start with me, she then advised me that she'll request that and to my surprise when GABISILE ZWANE sent the certificate, installation date was for 2019. I have been requesting cancellation of the Tracker from last week and GABISILE ZWANE has been ignoring my emails. To my surprise on Saturday, I was informed that they do not work on weekends, which was funny to me because I received a phone call on 9th of August from Tracker wanting to confirm all my details etc. Today again, an email was sent to Jo-Ann Brooks requesting a cancellation and she had the audacity to respond confirming that billing will occur as scheduled. I am still requesting TRACKER to cancel and remove my credentials of their system. I will not pay for something I did not even utilize. CANCEL THE TRACKER AND REMOVE MY DETAILS FROM YOUR SYSTEM!!!!!!!!!!!!!!!!
60 replies
53 months ago
Unauthorized debit order
Hi Admin I am so furious with the service I am getting from Capitec Bank and I have been their client for the past 5years +. On the 20th of Nov I went to the Alex Mall branch and I asked one of their consultants to block RAIN from debiting out of my account and I was assured that that will no longer be happening. To my surprise today, my account was debited by Rain while my online transactions are on R0.00. How do they even deduct when my online transactions are on R0.00. I forwarded a mail as proof of cancellation to br004252@capitec.co.za and since i have been awaiting feedback of the reversal of the debit order that went out on the 15th of Nov. Now I had to follow up with rain and I was explained to as to why I will not be receiving my money back. The only problem I have now with Capitec is that I asked that they block Rain from deducting my account and my online purchases which are on R0.00. How does an online purchase go out when the limit is on R0.00. I am crying out for Help, because none of your consultants are able to assist me with this issue.
212 replies
53 months ago
Unauthorized debit order
Hi Admin I am absolutely irate with Rain's services. I sent a cancellation request on the 9th of September for cancellation and my account was debited on the 15th of Nov without my authorization. Rain has never debited my account as I have always made payment myself now that my account is cancelled they are taking advantage and debiting my accounts without my permission. The rain consultant explained to me as to why my money was debited on the 15th of November and assured me that no debits will be going out anymore. This morning, to my surprise my account was debited AGAIN, when my rain account has been Cancelled since the 9th of SEPTEMBER 2021. My account was cancelled on the 9th of September and we are in December now and I am still getting rain deducting from my account. I am so tired of these big corporations taking advantage of our monies. I am now calling out for HELP. Can rain reverse my money. I will not pay for a service that was cancelled on the 9th of September 2021.
159 replies
70 months ago
Telkom Poor service from Rosebank Store by KHOHLINJ
I am highly disappointed with the service I have received from Telkom. On the 8th of July I went to the Rosebank branch for an upgrade. I was assisted by KHOHLINJ. I upgraded to an XR and I asked her to add the fibre WiFi router on top of my upgarde. It seeemed like it was already knock off time and she was in rush to go home. She politely asked to call me the next day to confirm a few details since her system was giving her problems apparently. I did not receive any call from the store since the 8th till today. I am absolutely furious as to how your consultants treat customers. Now I don’t know weather or not she added the router to my upgrade, weather or not to wait for Telkom people to come and install the fibre. I am basically stuck. I cannot get a hold of the store when I try calling. This is absolutely ridiculous. Please assist on this matter, because I will not be paying for things I have not received. On top of it all, I have no idea how much I will be paying for everything.
0 replies
80 months ago
Telkom services
I am very disappointed with telkom and how they deal with customer queries. I phoned them on the 1st of August requesting them to change the debit order date they set for me for the last day of the month, when I asked the agent if this will reflect for August she fully agree and the money was debited on the 31st of August ... To my surprise, telkom sends me an sms telling me that I missed a payment and that my account is in arreas. I contact telkom and i explain what happens, they respond by telling me that they see the payment was made but i still have to pay them an extra R202.00 for a mistake that their agent made. The SHOCKING part was when i asked them to listen to the recording so they can fix the problem internally I am then told that I have to go to the magistrate court to get the recording ! So because of their agents mistake i have to now take time off work and go to the court to get a recording which i do not want but asking the to listen to it so they can rate the client. This is really unacceptable !!! I feel robbed and I called them in advance to avoid arrears. Had the agent did the right thing the first time we wouldn't be having this problem.
0 replies
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1 Star
8 (100%)