I should rather have bought new

I have recently posted an unhappy review for the Mend-A-Bath franchise based in Gonubie, Eastern Cape and was met with all sorts of excuses from management. At the same time as having our bath re-enameled we ask the contractor to make the toilet we were keeping in our bath white. He duly did so and now the inside of the toilet has started peeling. We contacted the contractor Greg face to face and he told us to send him a whatsapp which we duly did. He responded he would be able to come out sometime in May 2022. He has not and we have made an effort to contact him again and now he is simply ignoring our messages. What a very disappointing experience we have had with mend a bath and quite frankly it would have just been cheaper and less tiresome to buy new.