CK
Carol K
Active since Mar 2019
7
Reviews
0
Industries
Reviews
7 reviews13 months ago
MTN Cold Call Centre Rudeness
I am continuously called by MTN representatives telling me I have been pre selected for a MTN contract, to which I reply: Can you please remove me from this calling list as I already have a contract with MTN. My understanding of the POPI act is that these representatives are permitted to call you once and if you asked to be removed they have to stop calling you. Today I get another call, this time the representative identifies hmiself as Romeo using number 0100017158, so I explain my story to him as I did last week to the other MTN representative. This time, however, Romeo just put the phone down in my ear. What utter disrespect your customers are treated with by people representing your company. Horrifying as it takes less than two minutes to be polite; but then I guess it only takes a second to be rude and put the phone down on a customer.
0 replies
19 months ago
To DSTV Internet or not?
In September 2023 we signed up for the advertised DSTV wifi to be included with our DSTV packaging. In July 2024 after many electrical faults such as cable theft in our area and faulty connections, the router was damaged beyond working. I contacted the DSTV Internet helpline who eventually directed me to the local DSTV shop. The conversation that ensued is surely of a comical naturevas they advised our router had never been activated and so we were definitely NOT using their services. I in turn advised that surely if I was paying for something and unable to utilise it I would definitely have brought it to someones attention by now. They kept the faulty router while they conducted their investigation and we were left without internet and had to find a resolution of our own. As we have tenants who work from home and rely on the internet we had no choice but to make alternate arrangements. Now we are midway through September and we have been billed for said Internet, BUT we still do not have a router - essentially being billed for a service we do not receive. We can only assume that DSTV Internet have concluded their investigations as they have started billing us. We have had zero contact from DSTV Internet themselves and only sporadic contact from the local store. Who are also only aware that the matter had as yet not been resolved because I went in to the store to inquire as to the whereabouts of my router as we are now being billed. Two months DSTV; TWO MONTHS. It has taken you two months to conduct your investigations in which time we have had to source alternate solutions to a problem we did not create in the first place. And where is our router, well who knows but apparently it is en route. In a day and age where you order something off the internet and the courier practically delivers it the next day; how can the delivery of said router be taking so long?
106 replies
37 months ago
DSTV Now app NOT compatible with all smart TVs on the market
We recently bought a JVC smart TV from Bargains and have since discovered that the DSTV Now app is NOT compatible with all makes of smart TV. While I firmly believe that our complaint now lies with Bargains and the training of their staff. What the hell DSTV; how can the app NOT work on all smart TVs?
212 replies
46 months ago
I should rather have bought new
I have recently posted an unhappy review for the Mend-A-Bath franchise based in Gonubie, Eastern Cape and was met with all sorts of excuses from management. At the same time as having our bath re-enameled we ask the contractor to make the toilet we were keeping in our bath white. He duly did so and now the inside of the toilet has started peeling. We contacted the contractor Greg face to face and he told us to send him a whatsapp which we duly did. He responded he would be able to come out sometime in May 2022. He has not and we have made an effort to contact him again and now he is simply ignoring our messages. What a very disappointing experience we have had with mend a bath and quite frankly it would have just been cheaper and less tiresome to buy new.
134 replies
50 months ago
Budget Heroes
We unfortunately had a fire on our property at the beginning of February. It is a rental property that my husband and I own and not only did we have to deal with our emotions around this event, we also had to manage the emotions of the tenants. Our consultant at Budget - Mrs Maggie Govender - was absolutely wonderful during this time. She was in constant contact with us and followed up regularly with the appointed assessor. She was also very kind and understanding and listened to me when I expressed my frustration at the delays a fire like this causes. Thank you so much Budget Insurance and Mrs Maggie Govender in particular. I have been a loyal client for a number of years and will continue to do business with you as a company.
53 replies
54 months ago
Our bath held hostage
We asked for recommendations for someone to help us restore our cast iron bath we found in a s****yard and the Mend A Bath gentleman from Gonubie came highly recommended. We duly engaged his services and he collected our tub. When he returned it my husband was not happy that the external quality of the bath did not match the internal, a disagreement ensued and finally he agreed to collect the bath again and make good. When he arrived at our home his anger was directed at me and I could see he was moments away from losing his temper, but remained civil. I suggested his concerns be directed at my husband as he was the one not happy with the workmanship. When our tub was finally ready to be returned, the Mend A Bath Franchisee demanded payment in full BEFORE he would return our bath. We duly noted that the terms on the invoice are C.O.D. The day of delivery he dropped the bath while loading it, but only contacted me to inform me at the stipulated time of delivery, thus fuelling my concern that our tub would not be returned. She was eventually returned and on the day the gentleman in question was again extremely rude. For a franchisee I find this behaviour very distasteful and I will not recommend this gentleman going forward.
53 replies
86 months ago
Open for Business...
I recently applied for a business cellphone contract from Vodacom In Vincent Park Shopping Centre, East London only to be told (three weeks later) that I did not "meet Vodacom's criteria". I applied for the Huawei Mate 20 PRO and I had to go into the store on a regular basis as the consultant only ever phoned me twice throughout the process to 'update' me and tell me that she was arguing my case as the account had been approved BUT only for a J7 March Prime or similar. I thought I would give MTN in Beacon Bay Shopping Centre, East London a try as the shopping centre is not as busy. I walked in and was greeted by a consultant and advised that I would be attended to shortly. This consultant, Naemirah, provided me with the requirements necessary to apply for the contract as well as providing me with her mobile number so that I was able to call ahead and advise I was on my way so she could make herself available for me. This happened on Tuesday, 19 March 2019. Friday, 22 March 2019 morning at 09:00 I delivered the required documents to Naemirah and she advised that when I returned she would have all the paperwork ready for signature. Upon returning to the store she was busy with other clients and after waiting for not more than 10 minutes she asked them if they would mind me signing the paperwork as their requirements would take a bit longer. Paperwork was done and Naemirah then called me at 17:40 that Friday to adivse the contract had been approved and when would I like to collect my new Huawei Mate 20 PRO. I had the opportunity to observe her interaction with various customers and she conducted herself with pride, treated everyone equally and respectfully. In a society where you are lucky if the shop assistant acknowledges your existence, this women impressed me with the quality of her service, as a result I am now a more loyal MTN customer and she should be commended on doing her duty over and above!
112 replies
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