Mend A Bath International (Pty) Ltd
3.3|16 reviews
CK
Carol K
1 reviews | Active since Member
22 Nov 2021, 06:55
Our bath held hostage
We asked for recommendations for someone to help us restore our cast iron bath we found in a s****yard and the Mend A Bath gentleman from Gonubie came highly recommended. We duly engaged his services and he collected our tub. When he returned it my husband was not happy that the external quality of the bath did not match the internal, a disagreement ensued and finally he agreed to collect the bath again and make good. When he arrived at our home his anger was directed at me and I could see he was moments away from losing his temper, but remained civil. I suggested his concerns be directed at my husband as he was the one not happy with the workmanship. When our tub was finally ready to be returned, the Mend A Bath Franchisee demanded payment in full BEFORE he would return our bath. We duly noted that the terms on the invoice are C.O.D. The day of delivery he dropped the bath while loading it, but only contacted me to inform me at the stipulated time of delivery, thus fuelling my concern that our tub would not be returned. She was eventually returned and on the day the gentleman in question was again extremely rude. For a franchisee I find this behaviour very distasteful and I will not recommend this gentleman going forward.
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Replies (53)Mend A Bath International (Pty) Ltd's replyOfficial
24 Nov 2021, 08:20Hi Carol, I apologise for the assumed negative experience that you received from our East London Franchisee. I have spoken to Greg and herewith his side of the story. Greg does not normally offer collection or delivery of Victorian bathtubs because of potential problems. He reluctantly agreed to collect and deliver your bathtub. The road to your premises is bumpy which resulted in one of the feet rattling loose causing damage to the outside of the bathtub. He agreed to fix the problem and deliver the bathtub again after being repaired. Greg had also resurfaced a toilet for you and together with the bathtub he had not yet received any payment or deposit for his time/overheads. Out of frustration he may have come across as being rude but please be assured that it was out of fear of not being paid at all for services rendered. May I add that Victorian Bathtubs are never smooth on the outside due to the cast iron moulding, the inside only is smooth as the vitreous enamel was baked on in ovens at 900 degrees Celsius many years ago in the UK and shipped to various commonwealth countries. Trust you enjoy your newly resurfaced bathtub. Regards, Dave Collins (Head Office Director).
Best regards,
Mend A Bath International (Pty) Ltd's reply24 Nov 2021, 08:20
Official
Hi Carol, I apologise for the assumed negative experience that you received from our East London Franchisee. I have spoken to Greg and herewith his side of the story. Greg does not normally offer collection or delivery of Victorian bathtubs because of potential problems. He reluctantly agreed to collect and deliver your bathtub. The road to your premises is bumpy which resulted in one of the feet rattling loose causing damage to the outside of the bathtub. He agreed to fix the problem and deliver the bathtub again after being repaired. Greg had also resurfaced a toilet for you and together with the bathtub he had not yet received any payment or deposit for his time/overheads. Out of frustration he may have come across as being rude but please be assured that it was out of fear of not being paid at all for services rendered. May I add that Victorian Bathtubs are never smooth on the outside due to the cast iron moulding, the inside only is smooth as the vitreous enamel was baked on in ovens at 900 degrees Celsius many years ago in the UK and shipped to various commonwealth countries. Trust you enjoy your newly resurfaced bathtub. Regards, Dave Collins (Head Office Director).
Best regards,