MAD DISGUTED AND GOT ROB FROM MY MONEY!!!

I am MAD, DISGUSTED and got ROB from my money booking this place!!!! Black Marble Menlyn Maine!!!!!

If you want to book this place.. DONT! I made a reservation thru booking beginning of Jan 2024 for valentine's day. Everything was paid in full and booking was sent to me confirming it. But when I got at the hotel I got my keys. We went up and the room or the placed I book was nothing like the pictures. Holes in the wall, flood damage on the place, kitchen , it smell like mold, was on the wrong side of the building looking over building site and not the city lights and was not what I paid for. We traveld 130 km to get to a place luxury and it was slums!!! I went down stair and asked why I didn't got my room I booked 4 weeks in advance and they placed me on a call with lady. She said their was mixed up with double booking, she didn't have my contact details even if when it's on the booking form, so she gave the other person our room and placed us in a other room. I told her that is a lie, my details is there and no one contacted me. I book way in advance & I traveld far!!! When I asked about the room damamge she just said thats what she has. So after I told her I am not staying there she spoke to reception and they gave Us a new room. This smelled of pee. The floor in bathroom had hair on it. Black long hair. The tows was stained. The toilet doesnt have a cover it's open. Broken ! There in not cutlery to mix coffee with. THE BEDROOM CURTAINS was of there rails. The bedding had black spots on and there are ANTS EVERYWHERE.

WE STAYED BECAUES EVERYTHING ELSE WAS FULL BOOKED BECAUSE OF VALETINES. Very disgusted and I paid high price to stay in a normal room.

Have a look, every firts photo is what I booked and paid for and evey second photo is what we got! I cant upload more. But it was terrible!

Book somewhere else!!! Find your money worth but not here!!!! I cant pist pictures, its flp sad