Keep on paying for parts to solve a problem which never gets resolved.

I am driving a BMW 120d (E87) 2008, and the one morning I started my car it had a very rough idle. I opened the bonnet and found a pipe connecting to one of the little nozzles at the front had broken off as it was perished. I googled if that could be the problem and found that it could have been, as the pipe that was broken could be a cold start vacuum pipe and cause a stutter when starting in cold weather. I took a pipe from the garden micro collection and attached it to the perished/broken off pipe on my car for the interim so I can save money and let it be repaired by professionals. On the 4th of June 2018 I took my car for the pipe to be completely replaced to Menlyn Motor Services as they are RMI approved and therefore are “Professionals”. I explained the problem about the rough idle/start in the mornings and asked that they replace the pipe that I tried to fix for the interim. I had to phone them throughout the day for updates on the progress of my car not them updating me with a price/problem or anything and at some point, I was told it was the Glow plugs of the car that needs replacing, as that warms up the diesel so it can be burnt easier when the car is cold. I agreed for it to be replaced as I understood that could be a cause. It was replaced and I got my car back on the 5th of June 2018 which was a Tuesday where I needed to pay R3130.00 and the little fix I did with the cold vacuum pipe was still present, they only replaced the pipe to my little fix and not the whole pipe. On the morning of the 6th I started my car and it still had a rough start where the problem was still present which was supposedly sorted out by Menlyn Motor Services. I thought to myself that the glow plugs needed to be driven in for it to be working at optimum levels. On Monday the 11th of June 2018 I took my car back to Menlyn Motor Services as the rough start was still present and I am getting frustrated as I paid for the problem to be fixed, they claim it is fixed but the problem is still present. After two days I was told that the Diesel filter needs to be replaced as it was very dirty and therefore blocked and the engine could not get enough diesel when starting up. The Glow Plug Controller Module was also replaced as it was not sending the correct information to the glow plugs and was causing the rough start. I got my car back on the 14th of June 2018 and all of the repairs and labour I was charged R5007.41, which I happily paid as they repaired my car and everything is working 100% again. I drove my car for the next week and the rough idle was still present all the time for the first start and only the first start in the mornings. As I drove my car I started noticing that there is an oil patch where I park my car during the day and checked the dip stick and found the car was under half of the requirement of engine oil. Now at this time I am very frustrated as the problems never gets sorted out and it is something else causing the problem, they need to repair/replace it and I need to cough up the money which I do not have. I arranged that I take my car back to Menlyn Motor Services on the 30th of June 2018 so they can have a look and do the necessary without any charges. They put in a wrong “Sump Plug” which was causing the oil leakage. So, they put the sump plug with a rubber washer on and cleaned the plastic units under the car. I needed to buy 2L of oil to fill up the oil levels to the correct quantity. Again, I paid for a problem that they messed up which should have never been present.

On Monday the 2nd of July 2018 I had an EXTREMELY rough start again, and there was still oil underneath my car which can be seen and felt easily by the hand. I took my car back to Menlyn Motor Services on the 3rd of July 2018 for them to sort out the first problem which I paid R8137.41 for and the problem was still present, so it was never sorted out. They then replaced the Diesel pump as that was apparently the problem of the car starting difficult, where they also stated the price would be R5900. I also asked them about the oil leakage as I cannot keep paying for a problem that is still present, and they only got back to me the next day with the following: The oil leakage is the gearbox sump that is leaking the oil only in the one corner, and we need to replace it for you at around the cost of R6500. I applied for a personal loan so I can pay for the diesel pump, and the day after they are only getting back to me with the oil leakage problem. I cannot apply for an extended loan again, as I can only after 25 days. I cannot take my car back to them for a repair on the difficult start which is STILL present as I do not have enough money or leave days where I can wait on them for another possible fault which will cost me money, and the problem will still be present. This problem of the gearbox sump was not there before, the same as the engine oil leakage, the same as some of the car parts in the engine bay being broken, these were not there before I took my car to Menlyn Motor Services. I paid R14 644.39 for the issue of my car starting difficult, and the problem is still there and it was never sorted out and the cold vacuum pump is still not completely replaced. Everytime I take my car back to them, another problem pops up and I need to get it repaired/replaced as it COULD be a problem which is causing the rough start, and the current/first problem will still be there tomorrow.