Lost luggage

On the 27/10/25 my husband’s bag was sky checked at King Shaka, when he got to OR Tambo the bag was nowhere to be found. He spent 3 hours with Menzies Aviation agents, no bag. On the 28/10/25 I phoned Fly Safair and spoke to Junaid and Hlegiwe, I set a timer on my phone to call them back every 2 hours, no bag just Junaid saying he sent an email. I asked to be copied on all emails so I could see that they were doing something. I was never copied on any email, Junaid sent me an incorrect phone number to call Menzies King Shaka.

I have been phoning daily and no one knows where the bag is.

Today Menzies Aviation said they were going to the HQ of Fly Safair as a bag that looks like ours was seen by Tshepo who has not been at work for 2 days now. Junaid is also off. I asked to speak to the manager on duty yesterday and Hlengiwr said the lady would call me, this was 4:30 yesterday am still waiting for that call.

I have called all offices over 50 times, from last week Fly Safair is sending emails to request to view footage from King Shaka and OR Tambo, when you follow up on the footage you are told that they just sent an email.

No urgency whatsoever no care for personal belongings. Today I lost it with one of the guys, going around in circles everyday, no one knows what’s going on.