Mercedes benz izotsha

Worst service ever

I would give them a zero if I could. They run a Mickey Mouse operation disguised under the name of Mercedes. The service offered here by their employees especially at the Parts section is atrocious, no accountability non what so ever, they never get back to you when you call, when they do eventually answer the phone they give you empty promises. Andrea is absolutely useless I order a part for one of my sprinters and called in to find out if it's there he said it will be there in 2 days he took my number said he'll call me and let me know when it's there he did not bother to call me , I called a day later no one answers the phone I had to drive all the way there to be told , " I told you your part would be here at 2" but then why take my number and make an idiot of me telling me that you'll call. By the way this is not the first time this is happening, at one point I went all the to Riverhorse Valley Mercedes-Benz Commercial to get assistance , thier service there is way better by far. You know a company can be damaged by the attitude and service the employees give to Customers, and that can make customers decide not to use that branch anymore. They really need to pull ultheir socks, send the employees on a Customer management course.