MB
Mercedes Benz New Vaal Motors Bethlehem
Unclaimed Business
MB
Mercedes Benz New Vaal Motors Bethlehem
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Leaan R
1 reviews | Active since Jan 2020
19 Jul 2021, 14:15
Pathetic service
Pathetic service I walked into the showroom, a sales person saw me and greeted me without even standing up and asking me how he can assist me, I greeted him and asked where I can find the parts department. He showed me to the corner in the showroom where a another guy and a lady was standing and chatting, i stood there for about 10 minutes, no one asked me with what they can assist me, both the man and the lady went to the back off the building, i still just stood and waited to be assisted. A while later another guy walked by with his lunch in hand and yelled at me he will be with me now. He finally came and asked how he can assist me, I said I would like a quote ons parts please, he then replied, no the parts department is on the other side of the building and showed me the guy whom I should talk to. I then walked to that part if the building and as I approached the parts department, the guy stood up and came walking out with another guy, looked at me funny and said hed be right with me, I waited and waited, the previous lady then asked me where is the guy that is suppose to help me and I replied he went outside with someone and im still waiting for him. After a while I decided to leave as this is no way to have a customer wait without any helpfull service what so ever. When I walked out the door the "parts department guy" was standing on the sidewalk having a nice chat with the other guy he left with. In store there are poster stating "we are experts" I think this is BS. Maybe experts at waisting peoples time yes. I will rather order my parts from another branch and pay extra to courier it to me. One cannot even start to complain about the service as there is no service to begin with! pathetic for a big branded vehicle branch!!!
Helpful (0)
|Replies (0)LR
Leaan R
1 reviews | Active since Jan 2020
19 Jul 2021, 14:15
Pathetic service
Pathetic service I walked into the showroom, a sales person saw me and greeted me without even standing up and asking me how he can assist me, I greeted him and asked where I can find the parts department. He showed me to the corner in the showroom where a another guy and a lady was standing and chatting, i stood there for about 10 minutes, no one asked me with what they can assist me, both the man and the lady went to the back off the building, i still just stood and waited to be assisted. A while later another guy walked by with his lunch in hand and yelled at me he will be with me now. He finally came and asked how he can assist me, I said I would like a quote ons parts please, he then replied, no the parts department is on the other side of the building and showed me the guy whom I should talk to. I then walked to that part if the building and as I approached the parts department, the guy stood up and came walking out with another guy, looked at me funny and said hed be right with me, I waited and waited, the previous lady then asked me where is the guy that is suppose to help me and I replied he went outside with someone and im still waiting for him. After a while I decided to leave as this is no way to have a customer wait without any helpfull service what so ever. When I walked out the door the "parts department guy" was standing on the sidewalk having a nice chat with the other guy he left with. In store there are poster stating "we are experts" I think this is BS. Maybe experts at waisting peoples time yes. I will rather order my parts from another branch and pay extra to courier it to me. One cannot even start to complain about the service as there is no service to begin with! pathetic for a big branded vehicle branch!!!
0
Replies (0)SS
Shakeel S
1 reviews | Active since Jan 2020
8 Jun 2021, 07:17
EXCELLENT SERVICE
Excellent service from Service Manager Daanie, Thenis & Louis, WELL DONE GUYS!!! On my birthday weekend my I hit a pothole on the way to Little Switzerland Resort, Mercedes Benz towed my vehicle to New Vaal Motors Bethleham, Danie efficiently provide Discovery Insure with a quote & my vehicle claim was approved, Danie & Louie kept in touch & provided me with feedback every step of the way, I picked up my vehicle & its running like a dream, Thanks Guys keep up the great work out there in Bethleham
Helpful (0)
|Replies (0)SS
Shakeel S
1 reviews | Active since Jan 2020
8 Jun 2021, 07:17
EXCELLENT SERVICE
Excellent service from Service Manager Daanie, Thenis & Louis, WELL DONE GUYS!!! On my birthday weekend my I hit a pothole on the way to Little Switzerland Resort, Mercedes Benz towed my vehicle to New Vaal Motors Bethleham, Danie efficiently provide Discovery Insure with a quote & my vehicle claim was approved, Danie & Louie kept in touch & provided me with feedback every step of the way, I picked up my vehicle & its running like a dream, Thanks Guys keep up the great work out there in Bethleham
0
Replies (0)