Pathetic service

Rating: 0 Stars

Unfortunately, my experience with this service provider was deeply disappointing. I encountered poor service, unprofessional conduct, and what I can only describe as a lack of competence — all at an extremely high cost.

I was charged R6,000 to replace a thermostat, and an eye-watering R110,000 to replace a catalytic converter that actually costs around R42,000. That suggests a labour charge of R68,000 — highly excessive, especially considering there was ultimately nothing wrong with the catalytic converter in the first place.

The vehicle was with them for three weeks before I received any form of diagnosis or a stable quote — which kept changing with each enquiry. Throughout this process, communication was virtually non-existent. I received no updates unless I followed up myself.

Frankly, I’m left questioning the integrity of their practices. The prolonged delays and lack of transparency raise serious concerns about what happens to your vehicle while it’s in their possession.

This was by far the worst service experience I have ever had, and I cannot in good conscience recommend them to anyone.