Dissatisified client LJ 43 YV GP

Good day All

I am writing this email as a very dissatisfied customer of Mercedes Benz. The car was bought in November 2023. Registration number above for ease of reference.

The car started showing an engine light in December 2025, it was booked in at Mercedes Benz Menlyn for +/- 7days at which time I was inconvenienced. When i enquired about courtesy car I was told about the amounts that I had to pay and did not have. I then had to find other ways of moving around.

Now 2026 the 2nd of March the same issue started again, same engine light with the car shaking and unable to exceed speed of 80km/h, I called the Menlyn dealership again and the car was booked for the 04th of March. Upon handing the car in, I once again enquired as to how am I expected to do my normal daily activities given the fact that I also use the car for my work. I was told about the rental option and what i have to pay.

The car has 60 000km's on the clock, it is under warranty and according to my limited knowledge with cars this is a mechanical problem. I told the consultant I have a funeral in the family of my Aunt and I am the elder in the family which in my culture means that I have to be with the family. I reside in Pretoria and my family is in Soweto, I had to take an Uber on Tuesday to be with the family, as my Mercedes Benz was parked in the garage due to a non fault of mine.

This morning the 5th of March I am met by an email approving me for a rental car and I have to pay the deposit that I do not have. I am paying my obligation which is the monthly installment, where do I get the extra money for a car rental.

The reason we bought a Mercedes Benz is of it being known as the "best or nothing". At this stage people driving Chinese cars are better than me, with everything that I am experiencing. Ever since getting the car back in December I am even scared to travel out of the Gauteng province due to it proving to be non reliable car, yet the price does not match the quality and experience.

I am highly inconvenienced at this stage, I have a child that I have to drop and pick up at school. I am incurring all these uber costs with no reimbur*****ts from the trusted and best or nothing brand. It is story after story with all the phone calls I receive.

If my matter of a courtesy car is not resolved today I will post my experience on social media.

Regards Thenjiwe Krappie 064 6824940