Car tracker tampering by service department

I brought my car to Mercedes-Benz in Sandton for service on September 11, 2024. During the day, they informed me that they needed to order parts and that my car required a software update.

Upon retrieving my vehicle from the service center on the same day, I proceeded home. However, the following night, as I was organizing my belongings in the back passenger area, I discovered a long wire and investigated its origin. Tracing the wire back, I found it protruding from the lower portion of the dashboard. It is important to note that I was the sole driver of my car, and there were no instances where I had entrusted it to anyone else or taken it to a car wash, which could have potentially led to tampering.

Despite my best efforts, I was unable to return my vehicle to the dealership on Friday due to pressing work obligations. I contacted the dealership the following Saturday morning on September 21, 2024, only to be informed that they could not assist me and that I should not come to the facility. I eventually brought my car back to the dealership on September 23, 2024 to inquire about the unexpected wires protruding from my dashboard. However, the dealership representatives claimed that this issue was unrelated to their work and asserted that the wires belonged to my vehicle's tracking system.

To have those wires fixed, I now need to pay close to R1200. Frustratingly, why would anyone from the service department tamper with my car's tracking device? That is unacceptable