Shocking Service, Zero Accountability and Unresolved Repair – Mercedes-Benz Sandton

I am extremely disappointed and frankly shocked by the level of service received from Mercedes-Benz Sandton.

We entrusted you with our Mercedes-Benz E220d after it failed to start and were told the issue related to fuel injectors. What followed was nearly a month of unnecessary delays, poor communication, and complete lack of accountability.

For almost four weeks, the vehicle was in your possession. Not once did we receive consistent, proactive updates. We had to chase feedback repeatedly, and when we did get responses, they were vague and unhelpful. No proper technical explanation. No clear diagnosis breakdown. No transparency.

This is not the level of service one expects from a premium brand dealership.

After finally collecting the vehicle—and being led to believe the issue was resolved—the exact same problem has now occurred again. The car cranks but does not start. This strongly suggests either the following or - The root cause was not correctly diagnosed, or - The repair was not properly completed or tested before release.

How could this escape their supposedly stringent quality control measures? How did the vehicle even pass the checks test when it was not properly fixed?

How does a vehicle spend almost a month in a Mercedes-Benz workshop and come out with the same issue?

The inconvenience caused is unacceptable. The time lost is unacceptable. The lack of communication is unacceptable.

At this point, this is no longer just about a repair—it is about trust, competence, and accountability.

We now require: 1. A full written diagnostic report detailing exactly what was found and replaced. 2. Confirmation of injector coding and fuel pressure testing results. 3. Immediate re-assessment at your cost. 4. Clear escalation to senior management.

This matter will not be ignored. We expect urgent and professional intervention.

Very disappointing experience from a brand that markets itself as premium.