Worse service ever!! Mercedes Benz Constantia Kloof

I left my car at Mercedes Benz Constantia Kloof for service on November 5, 2024. The next day, instead of same day as promised, I got my car back with a broken windscreen. It took 40 minutes longer than expected for the driver to pick me up to collect the car. I was picked up by a Kia that was packed full of people.

They wouldn't replace my windscreen when I asked them to. They said they could only pay my access fee if I used my insurance to claim for the damaged windscreen, however, I turned them down.

My car is broken down today, November 30, 2024, with an auxi****y battery malfunction. This is a very bad dealership. I paid over R16,000.00, I expected better service and treatment.