Nonsense customer service. Bad receptionist

Poor service, very nonchalant receptionist on the switchboard. I’m saying this because it has happened a few times over now. If you call and don’t get hold of the person the switchboard operator just takes a message but never passes it to relevant person. Service advisors never call back, you have to drag through the mud to get hold of a damn service advisor. Switchboard operator doesn’t even care to greet you over the phone. Doesn’t even give you a chance to explain what you want, once you mention service she just transfers the call without giving a single *** about whatever else you had to say.