MM
Mercurius Motors Tzaneen
Unclaimed Business
MM
Mercurius Motors Tzaneen
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Alastair S
1 reviews | Active since Jan 2020
5 Feb 2025, 14:22
Don't go here for good service
Check the fine print people!!! I got *****ed out of a service. Bought the vehicle in August 2022. Vehicle registration was January 2022. So the service plan was for 3 years or 30,000km. I went in know at 30,000km and learnt about the registration date being 7 months prior to my purchase. They should explain that when buying a demo model. We can't just know this stuff. One would think that if a company promotes good customer service, one would get SMSs reminding you to come for a service when necessary. Either every 15000km or once every 12 months. Toyota used to do that. So did Ford. Not sure if they still do. Then they added that, since my last service was March 2023, the next one should have been March 2024 regardless of the mileage. I never knew that. So even if the original purchase date was August 2022, I would still be *****ed out of the 3 year/30,000km service plan before the 3 year period. I'm sorry I don't drive as much as I'm supposed to. Won't be supporting this dealership or vehicle brand again. It's a lovely car but a terrible setup from the admin side.
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Alastair S
1 reviews | Active since Jan 2020
5 Feb 2025, 14:22
Don't go here for good service
Check the fine print people!!! I got *****ed out of a service. Bought the vehicle in August 2022. Vehicle registration was January 2022. So the service plan was for 3 years or 30,000km. I went in know at 30,000km and learnt about the registration date being 7 months prior to my purchase. They should explain that when buying a demo model. We can't just know this stuff. One would think that if a company promotes good customer service, one would get SMSs reminding you to come for a service when necessary. Either every 15000km or once every 12 months. Toyota used to do that. So did Ford. Not sure if they still do. Then they added that, since my last service was March 2023, the next one should have been March 2024 regardless of the mileage. I never knew that. So even if the original purchase date was August 2022, I would still be *****ed out of the 3 year/30,000km service plan before the 3 year period. I'm sorry I don't drive as much as I'm supposed to. Won't be supporting this dealership or vehicle brand again. It's a lovely car but a terrible setup from the admin side.
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T M
1 reviews | Active since Jan 2020
30 Oct 2024, 13:45
Nonsense customer service. Bad receptionist
Poor service, very nonchalant receptionist on the switchboard. I’m saying this because it has happened a few times over now. If you call and don’t get hold of the person the switchboard operator just takes a message but never passes it to relevant person. Service advisors never call back, you have to drag through the mud to get hold of a damn service advisor. Switchboard operator doesn’t even care to greet you over the phone. Doesn’t even give you a chance to explain what you want, once you mention service she just transfers the call without giving a single *** about whatever else you had to say.
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T M
1 reviews | Active since Jan 2020
30 Oct 2024, 13:45
Nonsense customer service. Bad receptionist
Poor service, very nonchalant receptionist on the switchboard. I’m saying this because it has happened a few times over now. If you call and don’t get hold of the person the switchboard operator just takes a message but never passes it to relevant person. Service advisors never call back, you have to drag through the mud to get hold of a damn service advisor. Switchboard operator doesn’t even care to greet you over the phone. Doesn’t even give you a chance to explain what you want, once you mention service she just transfers the call without giving a single *** about whatever else you had to say.
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Heiko S
1 reviews | Active since Jan 2020
10 Oct 2024, 10:55
Mercurius Motors Tzaneen (Motus Corp) excels at customer service.
On 28.09.2024 just before Polokwane my Mercedes GLC250d gave me an error message about AdBlue. My wife and I were on the way to Punda Maria Rest Camp in the Kruger Park and since we had a lot of travelling ahead of us thought it would be best to sort out the problem immediately. Since it was a Saturday we had to top up AdBlue at a petrol station rather than at a Mercedes dealership. Sadly the error message continued whereas it stated that the system cannot detect the level of AdBlue and that the engine will not restart after 800kms. So we continued our journey and my wife set about doing research on Google, which revealed that AdBlue issues are a pretty common problem for Mercedes Benz owners. Unfortunately the YouTube videos also did not help to reset the AdBlue system and once in the Kruger Park the lack of internet did not allow further investigation. On Wednesday 02.10.2024 we arrived in Mopane and the continued countdown of kilometres before the engine will not restart was getting to us. We called Mercurius Motors Tzaneen (the closest Mercedes Benz dealership to Mopane rest camp) whereas Stoffel Pieterse advised that he cannot assist remotely. Therefore we dashed to Tzaneen and arrived with 8kms to spare in terms of the AdBlue countdown. Linkie Matthye quickly called Stoffel. In about an hour he managed to investigate the AdBlue issue, recalibrate the system and do a test drive (beyond the remaining kilometres) so as to make sure the fix worked. This enabled us to get back to the Kruger Park in time before the gate closed. This top notch service from Stoffel endorses Mercurius Motors Tzaneen's commitment to build friendships with their customers. Thank you for your excellent service!
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Heiko S
1 reviews | Active since Jan 2020
10 Oct 2024, 10:55
Mercurius Motors Tzaneen (Motus Corp) excels at customer service.
On 28.09.2024 just before Polokwane my Mercedes GLC250d gave me an error message about AdBlue. My wife and I were on the way to Punda Maria Rest Camp in the Kruger Park and since we had a lot of travelling ahead of us thought it would be best to sort out the problem immediately. Since it was a Saturday we had to top up AdBlue at a petrol station rather than at a Mercedes dealership. Sadly the error message continued whereas it stated that the system cannot detect the level of AdBlue and that the engine will not restart after 800kms. So we continued our journey and my wife set about doing research on Google, which revealed that AdBlue issues are a pretty common problem for Mercedes Benz owners. Unfortunately the YouTube videos also did not help to reset the AdBlue system and once in the Kruger Park the lack of internet did not allow further investigation. On Wednesday 02.10.2024 we arrived in Mopane and the continued countdown of kilometres before the engine will not restart was getting to us. We called Mercurius Motors Tzaneen (the closest Mercedes Benz dealership to Mopane rest camp) whereas Stoffel Pieterse advised that he cannot assist remotely. Therefore we dashed to Tzaneen and arrived with 8kms to spare in terms of the AdBlue countdown. Linkie Matthye quickly called Stoffel. In about an hour he managed to investigate the AdBlue issue, recalibrate the system and do a test drive (beyond the remaining kilometres) so as to make sure the fix worked. This enabled us to get back to the Kruger Park in time before the gate closed. This top notch service from Stoffel endorses Mercurius Motors Tzaneen's commitment to build friendships with their customers. Thank you for your excellent service!
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2024, 14:47
No Updates, More than a week for Aircon repair
Dropped vehicle at Mercurius Motors Mercedes on Monday 19th Feb. They give no updates whatsoever. You call them to find out the progress more than a week later (27th Feb), they say they will call you back and the never do. On two occasions. More than a week for just an Aircon repair. Still waiting for my vehicle.
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2024, 14:47
No Updates, More than a week for Aircon repair
Dropped vehicle at Mercurius Motors Mercedes on Monday 19th Feb. They give no updates whatsoever. You call them to find out the progress more than a week later (27th Feb), they say they will call you back and the never do. On two occasions. More than a week for just an Aircon repair. Still waiting for my vehicle.
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Malatsi S
1 reviews | Active since Jan 2020
15 May 2023, 06:28
Worst service experience
On 2 May 2023,I took my car for the sunroof to be checked. The receptionist told me to wait for the technician. I waited for more than 40 minutes, until I gave up and leave. Little did I know that on Saturday the 6th May 2023, my car will have a faulty spark plug a d be taken to the same dealership. Guess what, my car, a 2023 model C Class with less than 12000 kilometers is still idling at Mercurius Tzaneen due to faulty spark plug today on 12 May 2023. The dealership does not know when they will receive the spark plug. I'm very disappointed 😞 by this worst service experience. I'll never take my car there for service, not even to buy from them.
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Malatsi S
1 reviews | Active since Jan 2020
15 May 2023, 06:28
Worst service experience
On 2 May 2023,I took my car for the sunroof to be checked. The receptionist told me to wait for the technician. I waited for more than 40 minutes, until I gave up and leave. Little did I know that on Saturday the 6th May 2023, my car will have a faulty spark plug a d be taken to the same dealership. Guess what, my car, a 2023 model C Class with less than 12000 kilometers is still idling at Mercurius Tzaneen due to faulty spark plug today on 12 May 2023. The dealership does not know when they will receive the spark plug. I'm very disappointed 😞 by this worst service experience. I'll never take my car there for service, not even to buy from them.
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Matlhodi M
1 reviews | Active since Jan 2020
5 Aug 2022, 10:51
False Advertising and Poor Service
In 2021 I traded in my Renault Clio for a GWM Steed from Mercurius Motors Tzaneen . The advert mentioned that the vehicle (GWM Steed) had 16000km , 2 services and the warranty. I had requested a fixed and not variable interest rate (which I later discovered that my interest was actually variable and not fixed and this was after the increase of the repo rate). During the process, I was sent to Auto Pedigree in Witbank so they could inspect the car and to have me sign documents, which I did. The gentleman that inspected the vehicle noted that my car had dents and scratches on the front bumper, dents and scratches on the driver’s door (which I was aware of and I mentioned to both he and Cecilia), only one key card was operational, the spare was damaged (noted when keys were inspected). When I took delivery of the GWM Steed, the vehicle had a damaged centre console. I immediately raised the issue with Cecila, whom then advised that I take the vehicle into the nearest Haval Dealership to me for inspection, get a quote and the costs will be absorbed by Mercurius Motors (which is still not done). In April 2022 I booked the vehicle in for a service (30 000km). It was brought to my attention that the vehicle had missed the 15 000km service and the 1st service was done at 30 000km (information I was never made aware of) even though the kilos of the vehicle then were 16 000km. So the service center was going to do a 45 000km service on the vehicle, the final service under the plan. I was then informed that due to the fact that vehicle was not serviced on time, I automatically forfeited the maintenance/warranty. I contacted Cecilia with this information and she gave me a different story altogether. She went on to tell me that the vehicle had a balance of 2 services but would lapse depending on which came first (mileage or 2 years) she even went as far as telling me the "You should know that" and I asked her , how was I supposed to know because I trust her with the information she gave me based on the questions I had asked her. I reminded her about what she had said about the service plan & warrantee, that they will only lapse in 2023, she made it absolutely clear that I will have had nothing to concern myself about till then. Cecelia had omitted to inform me that the only service that had been done to the vehicle was its 1st prior to delivery of the vehicle, I was only advised that all inspection, servicing and thorough checks will be carried out prior to delivery of the vehicle. I was asked then asked to contact the dealer principal of Mercurius Motors Tzaneen branch since she had been transferred to another branch in Polokwane, which I did. I contacted Deon (The Dealer Principle) and informed him about the issue I had. He told me that story from the service center wasn't true because he had all the paperwork from @HavalSA that proved that the vehicle was still under warranty/maintenance. During that same telephonic discussion he raised an issue about traded-in vehicle apparently having sustained heavy hail damage, which I wasn't aware of. I asked him how come the issue was not raised at the time of inspection or shortly after that point having picked up the damage. Deon informed me that he did not know but it was "badly damaged". I asked him why they didn't contact me after finding out about the hail damage and only decide to bring it to my attention now only that I am raising the issue(s) in question, to which he did not have a response to. I then contacted HavalSA to ask about the service and maintenance/warranty that Deon advised the vehicle still had, HavalSa confirmed that warranty/maintenance had lapsed. I relayed the information to Deon and he gave me a couple of options which were later concluded. I had opted for them to purchase for me a balance of the maintenance and service plan rather than me returning the vehicle and getting a replacement that has warranty/maintenance in place. 2 months later, Jacqueline contacted me with regards to the maintenance that they will be getting for me. I asked her about the balance of my service and she informed me she knew nothing about it but will ask Deon to call me to discuss it further (which never happened). She then sent me an SMS with a link where I had to upload my documents and sign (which I did). After that she was supposed to have sent me another link where I was supposed to sign so we can complete the process which never happened. It's almost a month now and I still haven't received any communication pertaining to warrantee request. I called Mercurius Motors on numerous occasions, left messages for both Deon and Jacqueline to no avail. Since the purchase of my vehicle, I have not received any joy from this dealership. Their service has been poor and their after sales service is even worse. The Dealer Principal like the staff at the branch, have left me in limbo and it seems that no one is prepared to assume responsibility of the situation. I only had this vehicle for a year (31 July) and during this time I have never regretted a decision like I do now, I even have a good mind of returning the vehicle (one of the options Deon had given me) and starting a new application elsewhere. I have the screen shots from HavalSA and the communication between myself and Deon pertaining the above issues, I will share them upon request.
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Matlhodi M
1 reviews | Active since Jan 2020
5 Aug 2022, 10:51
False Advertising and Poor Service
In 2021 I traded in my Renault Clio for a GWM Steed from Mercurius Motors Tzaneen . The advert mentioned that the vehicle (GWM Steed) had 16000km , 2 services and the warranty. I had requested a fixed and not variable interest rate (which I later discovered that my interest was actually variable and not fixed and this was after the increase of the repo rate). During the process, I was sent to Auto Pedigree in Witbank so they could inspect the car and to have me sign documents, which I did. The gentleman that inspected the vehicle noted that my car had dents and scratches on the front bumper, dents and scratches on the driver’s door (which I was aware of and I mentioned to both he and Cecilia), only one key card was operational, the spare was damaged (noted when keys were inspected). When I took delivery of the GWM Steed, the vehicle had a damaged centre console. I immediately raised the issue with Cecila, whom then advised that I take the vehicle into the nearest Haval Dealership to me for inspection, get a quote and the costs will be absorbed by Mercurius Motors (which is still not done). In April 2022 I booked the vehicle in for a service (30 000km). It was brought to my attention that the vehicle had missed the 15 000km service and the 1st service was done at 30 000km (information I was never made aware of) even though the kilos of the vehicle then were 16 000km. So the service center was going to do a 45 000km service on the vehicle, the final service under the plan. I was then informed that due to the fact that vehicle was not serviced on time, I automatically forfeited the maintenance/warranty. I contacted Cecilia with this information and she gave me a different story altogether. She went on to tell me that the vehicle had a balance of 2 services but would lapse depending on which came first (mileage or 2 years) she even went as far as telling me the "You should know that" and I asked her , how was I supposed to know because I trust her with the information she gave me based on the questions I had asked her. I reminded her about what she had said about the service plan & warrantee, that they will only lapse in 2023, she made it absolutely clear that I will have had nothing to concern myself about till then. Cecelia had omitted to inform me that the only service that had been done to the vehicle was its 1st prior to delivery of the vehicle, I was only advised that all inspection, servicing and thorough checks will be carried out prior to delivery of the vehicle. I was asked then asked to contact the dealer principal of Mercurius Motors Tzaneen branch since she had been transferred to another branch in Polokwane, which I did. I contacted Deon (The Dealer Principle) and informed him about the issue I had. He told me that story from the service center wasn't true because he had all the paperwork from @HavalSA that proved that the vehicle was still under warranty/maintenance. During that same telephonic discussion he raised an issue about traded-in vehicle apparently having sustained heavy hail damage, which I wasn't aware of. I asked him how come the issue was not raised at the time of inspection or shortly after that point having picked up the damage. Deon informed me that he did not know but it was "badly damaged". I asked him why they didn't contact me after finding out about the hail damage and only decide to bring it to my attention now only that I am raising the issue(s) in question, to which he did not have a response to. I then contacted HavalSA to ask about the service and maintenance/warranty that Deon advised the vehicle still had, HavalSa confirmed that warranty/maintenance had lapsed. I relayed the information to Deon and he gave me a couple of options which were later concluded. I had opted for them to purchase for me a balance of the maintenance and service plan rather than me returning the vehicle and getting a replacement that has warranty/maintenance in place. 2 months later, Jacqueline contacted me with regards to the maintenance that they will be getting for me. I asked her about the balance of my service and she informed me she knew nothing about it but will ask Deon to call me to discuss it further (which never happened). She then sent me an SMS with a link where I had to upload my documents and sign (which I did). After that she was supposed to have sent me another link where I was supposed to sign so we can complete the process which never happened. It's almost a month now and I still haven't received any communication pertaining to warrantee request. I called Mercurius Motors on numerous occasions, left messages for both Deon and Jacqueline to no avail. Since the purchase of my vehicle, I have not received any joy from this dealership. Their service has been poor and their after sales service is even worse. The Dealer Principal like the staff at the branch, have left me in limbo and it seems that no one is prepared to assume responsibility of the situation. I only had this vehicle for a year (31 July) and during this time I have never regretted a decision like I do now, I even have a good mind of returning the vehicle (one of the options Deon had given me) and starting a new application elsewhere. I have the screen shots from HavalSA and the communication between myself and Deon pertaining the above issues, I will share them upon request.
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Matt B
1 reviews | Active since Jan 2020
16 Feb 2022, 16:31
Sold a damaged vehicle that had been resprayed on every single panel without disclosing it.
https://Mercuriusmotorssuck.co.za BEWARE, this dealership sold me a "dud". They didn't disclose that the whole vehicle had been resprayed. Now that I want to sell the vehicle, no one wants to buy it because there has been too much body work done. I've have a case with Mercedes South Africa and hopefully they will take action and remove their Authorized dealership status due to these unethical practices. This dealership has taken no responsibility and said they will not be doing anything to resolve my issues.
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Matt B
1 reviews | Active since Jan 2020
16 Feb 2022, 16:31
Sold a damaged vehicle that had been resprayed on every single panel without disclosing it.
https://Mercuriusmotorssuck.co.za BEWARE, this dealership sold me a "dud". They didn't disclose that the whole vehicle had been resprayed. Now that I want to sell the vehicle, no one wants to buy it because there has been too much body work done. I've have a case with Mercedes South Africa and hopefully they will take action and remove their Authorized dealership status due to these unethical practices. This dealership has taken no responsibility and said they will not be doing anything to resolve my issues.
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Carina P
1 reviews | Active since Jan 2020
26 Aug 2020, 08:57
FALSE advertising
I have enquired about a vehicle listed on the website, when the sales lady phoned me back the price went up with R 100 000, RIDICULOUS. they claim it is a typo and was fixed the day before. I phoned the used car sales manager back and reported it to him and he claimed the same, he asked me where is get this information, when i told him I am looking at their website and the price is R 100 000 less.....This is very bad service and False advertising
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Carina P
1 reviews | Active since Jan 2020
26 Aug 2020, 08:57
FALSE advertising
I have enquired about a vehicle listed on the website, when the sales lady phoned me back the price went up with R 100 000, RIDICULOUS. they claim it is a typo and was fixed the day before. I phoned the used car sales manager back and reported it to him and he claimed the same, he asked me where is get this information, when i told him I am looking at their website and the price is R 100 000 less.....This is very bad service and False advertising
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