AS
Alastair S
Active since Feb 2025
2
Reviews
0
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Reviews
2 reviews14 months ago
Vodacom **** to me
Early Feb, they called me out of the blue with a new special offer. Chatted with the guy about it even saying it sounds too good to be true and that it sounded like a **** caller. I was promised more data for less money per month as well as a free tablet, thus reducing my monthly invoice total by about R300. I received the free tablet as well as the data but now am paying R100 more than my original invoice amount?!?!?!?! I called in today to query this and was told "it will be escalated". When asking for the voice recording of that phone conversation, "no we don't send it to customers, you must go to a store." Super inconvenience. Not a happy customer. And this isn't the first time this has happened to me and other people I know where Vodacom call them with a special to reduce their invoice but then they actually start paying more. Hidden wording in jargon on contracts that is not explained or pointed out to people. And when no actual signature is needed, or documentation even sent, how can this be disputed. I understand they are doing their best to make things convenient for customers, but this is verging on despicable business practices in my opinion.
337 replies
15 months ago
Don't go here for good service
Check the fine print people!!! I got *****ed out of a service. Bought the vehicle in August 2022. Vehicle registration was January 2022. So the service plan was for 3 years or 30,000km. I went in know at 30,000km and learnt about the registration date being 7 months prior to my purchase. They should explain that when buying a demo model. We can't just know this stuff. One would think that if a company promotes good customer service, one would get SMSs reminding you to come for a service when necessary. Either every 15000km or once every 12 months. Toyota used to do that. So did Ford. Not sure if they still do. Then they added that, since my last service was March 2023, the next one should have been March 2024 regardless of the mileage. I never knew that. So even if the original purchase date was August 2022, I would still be *****ed out of the 3 year/30,000km service plan before the 3 year period. I'm sorry I don't drive as much as I'm supposed to. Won't be supporting this dealership or vehicle brand again. It's a lovely car but a terrible setup from the admin side.
0 replies
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