HS
Heiko S
Active since Feb 2012
5
Reviews
0
Industries
Reviews
5 reviews10 months ago
Internet service yes, customer care no!
RSAWeb may be a good service provider on a technical basis but forget receiving a personal service. The word "service" implies that someone at RSAWeb actually helps you. But that is not my experience. I recently advised RSAWeb that we are moving our premises to a new location. Well, you immediately receive computer generated 'do-not-reply' messages to get a ticket, complete online forms, a whole range of different packages, etc. But absolutely no assistance, you basically must figure it out yourself. That is not service. Perhaps they are too big to care.
0 replies
18 months ago
VALR is a technology based platform but cannot give you the value of BTC at a point in the past. Makes you wonder, doesn't it?
If you are looking for customer service, good luck! We have a VALR corporate wallet and I have been trying to get an answer to a simple question: How do I establish the value of BTC, ETH or any other crypto currencies traded on VALR at a specific date and time? Four weeks later and still trying. Surely for a technology company that should be a simple matter to solve. I seriously wonder why that functionality is not available on their online app. Our company auditors wish to verify the value of our crypto holdings in fiat currency/ZAR and VALR's inability to give me an answer is holding up the finalisation of our annual audit. Very frustrating! Oh, and don't expect to be able to speak to a service agent on the phone. That would be far too personal. If you wonder if I am being sarcastic, you better believe it.
0 replies
18 months ago
Mercurius Motors Tzaneen (Motus Corp) excels at customer service.
On 28.09.2024 just before Polokwane my Mercedes GLC250d gave me an error message about AdBlue. My wife and I were on the way to Punda Maria Rest Camp in the Kruger Park and since we had a lot of travelling ahead of us thought it would be best to sort out the problem immediately. Since it was a Saturday we had to top up AdBlue at a petrol station rather than at a Mercedes dealership. Sadly the error message continued whereas it stated that the system cannot detect the level of AdBlue and that the engine will not restart after 800kms. So we continued our journey and my wife set about doing research on Google, which revealed that AdBlue issues are a pretty common problem for Mercedes Benz owners. Unfortunately the YouTube videos also did not help to reset the AdBlue system and once in the Kruger Park the lack of internet did not allow further investigation. On Wednesday 02.10.2024 we arrived in Mopane and the continued countdown of kilometres before the engine will not restart was getting to us. We called Mercurius Motors Tzaneen (the closest Mercedes Benz dealership to Mopane rest camp) whereas Stoffel Pieterse advised that he cannot assist remotely. Therefore we dashed to Tzaneen and arrived with 8kms to spare in terms of the AdBlue countdown. Linkie Matthye quickly called Stoffel. In about an hour he managed to investigate the AdBlue issue, recalibrate the system and do a test drive (beyond the remaining kilometres) so as to make sure the fix worked. This enabled us to get back to the Kruger Park in time before the gate closed. This top notch service from Stoffel endorses Mercurius Motors Tzaneen's commitment to build friendships with their customers. Thank you for your excellent service!
0 replies
19 months ago
Beware if you are not using a bank account for an extended period. FNB may close it and take the funds.
Earlier this year we struggled to get FNB reopen the bank account of my daughter, which got closed and funds removed last year without any notification. I must disclose that my daughter's bank account was not used for a considerable amount of time due to her currently residing in Germany. Allegedly, when a bank account is not used for extended periods it is more exposed to ***** and hence they closed it. The following is what I do not understand about their reasoning: 1. why is there more risk attributable to an account when there are no transactions? 2. why is FNB not more customer friendly considering that they have been deducting services fees every month and force us to submit signed forms to reclaim funds that legally belonged to my daughter anyway? An apology would have been more appropriate. 3. why did the FNB system select to close my daughter's bank account but not that of my son who has been equally long out of the country? 4. why did they not contact her before closing the bank account? The above happened in February this year and I emphasised that they should communicate with their customers? Two weeks ago I discovered that my son's bank account has been closed and the funds are gone. I obviously suspect the same happened despite my plea for communication. Despite my e-mail to my relationship manager at FNB (we have more than 50 corporate bank accounts with FNB), his assistant and the banker directly responsible for my children's (they are both grown ups) bank accounts I have to date not received any reply, apology or otherwise. Nothing. FNB's care for customers sucks. They are all too busy in meetings instead of looking after their customers. Beware if you have bank accounts that you do not use frequently! One day you may find that it is no longer there. Before you think that you must be mistaken about such account first check if FNB took your money.
53 replies
46 months ago
Beware, do not give Air France your credit card details!
On 14th July I booked a business class ticket from Johannesburg via Paris to Munich. The payment process failed because the credit card details they had for me were outdated. Though I immediately updated my credit card details and made the payment, which has gone off my account and was confirmed by my bank, Air France insists that the air fare is outstanding and asks me to pay it again. And it seems they are also asking for a higher air fare now. My wife is on the same outgoing flight but returns on a different date and therefore we booked separately though at the same time so as to ensure we can reserve seats next to each other. Her air fare changed from the time she selected the flight to actual payment, which took a few minutes only, from R39.923,40 to over R45.000. I have spent more than an hour on eight phone calls to the Air France call centre where you struggle with agents who struggle to converse in English. I completed a survey expressing my disappointment, wrote an e-mail to Air France's customer care e-mail address and am worried that I will lose my flight booking unless I pay the air fare a second time and then struggle some more to get my money back. Clearly no supervision. It is a shambles.
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
2 (40%)