VALR
Claimed Business
AI Review Summary
Based on recent customer reviews, VALR receives polarized feedback. Satisfied customers praise the platform as user-friendly, secure, and ideal for South African crypto trading, highlighting fast ZAR deposits, low fees, and a wide range of cryptocurrencies. However, a significant number of users report severe issues with account suspensions, frozen funds, and compliance reviews that lock them out without clear resolution. Customer support is frequently criticized for slow, automated responses, circular AI assistance, and failure to resolve urgent account access and withdrawal problems in a timely manner.
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
9
Recommended: Likely
Review Distribution
3.2|46 Reviews
May '25 - Apr '26
5(56.8%)
4(0%)
3(0%)
2(2.3%)
1(40.9%)
5(56.8%)
4(0%)
3(0%)
2(2.3%)
1(40.9%)
Frequently Asked Questions About VALR
Based on recent customer reviews, VALR receives polarized feedback. Satisfied customers praise the platform as user-friendly, secure, and ideal for South African crypto trading, highlighting fast ZAR deposits, low fees, and a wide range of cryptocurrencies. However, a significant number of users report severe issues with account suspensions, frozen funds, and compliance reviews that lock them out without clear resolution. Customer support is frequently criticized for slow, automated responses, circular AI assistance, and failure to resolve urgent account access and withdrawal problems in a timely manner.
VALR has a TrustIndex of 0 out of 10 on Hellopeter, based on 46 reviews in the last 12 months. Hellopeter has tracked VALR across 135 total reviews. How is the TrustIndex calculated? →
Recent reviews (46)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGM
Glenda M
1 reviews | Active since Jan 2020
17 Mar 2026, 23:08
Deposits ALWAYS delayed for HOURS!
The WORST and SLOWEST exchange ever. I’ve had over 10 deposits delayed for hours some for 24hrs in a space of less than a month. They ignore emails and keep giving generic answers “your deposit will be allocated shortly” and then take another 6 hours to process the deposit after that and ignore all your emails. I’ve sent over 20 emails today alone and they have been ignoring me and when they see I keep pestering they tell me “your deposit will be allocated shortly”. Honestly im leaving this exchange it has caused me more stress than good and honestly the worst exchange I ever trade on! Save yourself the headache. By the way I will need my deposit it’s been well over 8 hours now and still my deposit is no where to be found!
Helpful (0)
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Glenda M
1 reviews | Active since Jan 2020
17 Mar 2026, 23:08
Deposits ALWAYS delayed for HOURS!
The WORST and SLOWEST exchange ever. I’ve had over 10 deposits delayed for hours some for 24hrs in a space of less than a month. They ignore emails and keep giving generic answers “your deposit will be allocated shortly” and then take another 6 hours to process the deposit after that and ignore all your emails. I’ve sent over 20 emails today alone and they have been ignoring me and when they see I keep pestering they tell me “your deposit will be allocated shortly”. Honestly im leaving this exchange it has caused me more stress than good and honestly the worst exchange I ever trade on! Save yourself the headache. By the way I will need my deposit it’s been well over 8 hours now and still my deposit is no where to be found!
0
Replies (0)VS
Velmans S
1 reviews | Active since Jan 2020
11 Mar 2026, 13:10
Complaint Regarding Lost Funds
My name is Velmans Seluma. I had an account with VALR where I bought some coins in December last year. At that time, the value of my coins was around R20,000. At some point, I tried to log into my account, but the website was not working properly. The following day, I discovered that my account had been compromised and my funds were gone. I still do not understand how the money was ******. I tried to contact VALR, but it was very difficult to get hold of them. After several hours, I received a private number call from someone who said they were from VALR. They informed me that they would investigate the matter. I kept following up on the case, but I did not receive further calls or updates. Later, they told me that I had used the wrong website, which is why I was ****med. Unfortunately, I did not receive any real assistance from them to track who ****med me. They only kept advising me to change my password. Since then, there has been no follow-up on my case until today. Kind regards, Velmans Seluma
Helpful (0)
|Replies (0)VS
Velmans S
1 reviews | Active since Jan 2020
11 Mar 2026, 13:10
Complaint Regarding Lost Funds
My name is Velmans Seluma. I had an account with VALR where I bought some coins in December last year. At that time, the value of my coins was around R20,000. At some point, I tried to log into my account, but the website was not working properly. The following day, I discovered that my account had been compromised and my funds were gone. I still do not understand how the money was ******. I tried to contact VALR, but it was very difficult to get hold of them. After several hours, I received a private number call from someone who said they were from VALR. They informed me that they would investigate the matter. I kept following up on the case, but I did not receive further calls or updates. Later, they told me that I had used the wrong website, which is why I was ****med. Unfortunately, I did not receive any real assistance from them to track who ****med me. They only kept advising me to change my password. Since then, there has been no follow-up on my case until today. Kind regards, Velmans Seluma
0
Replies (0)BB
Bjorn B
1 reviews | Active since Jan 2020
27 Feb 2026, 08:12
Very bad customer service
I got a new phone and tried to login with the wrong email. Instead of prompting me that another email is registered on my name and ID it let me open a second wallet and then blocked both after I submitted my I'd. Now for more than 48 hours I have not received any response from the customer service after submitting 5 tickets for help. First there is the AI help that directs you in circles and then when you finally get to submit a ticket or email message no one answers. Appalling customer service.The only telephone number registered for Valr also just goes to voicemail stating that a message has been sent to the operator.
Helpful (0)
|Replies (0)BB
Bjorn B
1 reviews | Active since Jan 2020
27 Feb 2026, 08:12
Very bad customer service
I got a new phone and tried to login with the wrong email. Instead of prompting me that another email is registered on my name and ID it let me open a second wallet and then blocked both after I submitted my I'd. Now for more than 48 hours I have not received any response from the customer service after submitting 5 tickets for help. First there is the AI help that directs you in circles and then when you finally get to submit a ticket or email message no one answers. Appalling customer service.The only telephone number registered for Valr also just goes to voicemail stating that a message has been sent to the operator.
0
Replies (0)RC
Rynhardt C
1 reviews | Active since Jan 2020
12 Feb 2026, 08:00
Missing funds
I have had VALR for years, my iPhone updated, lost a lot of apps, got them back and had to go into my VALR app, then my info at VALR was gone and my funds too. They treated me like a new client.
Helpful (0)
|Replies (0)RC
Rynhardt C
1 reviews | Active since Jan 2020
12 Feb 2026, 08:00
Missing funds
I have had VALR for years, my iPhone updated, lost a lot of apps, got them back and had to go into my VALR app, then my info at VALR was gone and my funds too. They treated me like a new client.
0
Replies (0)DB
Daniel Ben-David
1 reviews | Active since Jan 2020
29 Jan 2026, 13:07
Crypto wallet was cleared at VALR
My VALR wallet was cleared out no help from them ,
Helpful (0)
|Replies (0)DB
Daniel Ben-David
1 reviews | Active since Jan 2020
29 Jan 2026, 13:07
Crypto wallet was cleared at VALR
My VALR wallet was cleared out no help from them ,
0
Replies (0)SB
Sarah B
1 reviews | Active since Jan 2020
31 Dec 2025, 00:15
Mrs
Mrs. Bruce Nora (📧 bruce nora 254 (@)gma il.c om) is a true professional who stands by her clients. After a trading platform sca'm"m'ed me and blocked all withdrawals, I thought my funds were gone for good. She stepped in with confidence, handled everything professionally, and guided me through each stage. In less than 72 hours, my full balance was successfully recovered.(WEBSITE: TRAZEVAULT.ORG) (WHATS app: +1 (8°7°0) 8=1=0-5=44=2)
Helpful (0)
|Replies (0)SB
Sarah B
1 reviews | Active since Jan 2020
31 Dec 2025, 00:15
Mrs
Mrs. Bruce Nora (📧 bruce nora 254 (@)gma il.c om) is a true professional who stands by her clients. After a trading platform sca'm"m'ed me and blocked all withdrawals, I thought my funds were gone for good. She stepped in with confidence, handled everything professionally, and guided me through each stage. In less than 72 hours, my full balance was successfully recovered.(WEBSITE: TRAZEVAULT.ORG) (WHATS app: +1 (8°7°0) 8=1=0-5=44=2)
0
Replies (0)TM
Thuli M
1 reviews | Active since Jan 2020
29 Dec 2025, 16:41
Valr poor customer service, No sense of Urgency
**POOR CUSTOMER SERVICE** I used Valr a couple of times, but during my last transaction, my account was disabled for no reason. The last action I took was linking my Gmail account to Valr, which they authorized. A few seconds later, my account was disabled, and I could not access my funds. Valr takes 24 hours to respond to each inquiry I have sent while trying to resolve this issue. Their compliance team has asked for a list of documents, which I have provided, although some of their requests made no sense. For example, they requested proof of payment along with a statement showing where the funds came from. Despite the confusion, I submitted all the required documents. It has now been four days, and my account is still disabled. I can’t access my funds, and the support team is unresponsive. This is incredibly unprofessional and inconsiderate. I urgently need to access my funds, but they are not attending to my issue.
Helpful (0)
|Replies (0)TM
Thuli M
1 reviews | Active since Jan 2020
29 Dec 2025, 16:41
Valr poor customer service, No sense of Urgency
**POOR CUSTOMER SERVICE** I used Valr a couple of times, but during my last transaction, my account was disabled for no reason. The last action I took was linking my Gmail account to Valr, which they authorized. A few seconds later, my account was disabled, and I could not access my funds. Valr takes 24 hours to respond to each inquiry I have sent while trying to resolve this issue. Their compliance team has asked for a list of documents, which I have provided, although some of their requests made no sense. For example, they requested proof of payment along with a statement showing where the funds came from. Despite the confusion, I submitted all the required documents. It has now been four days, and my account is still disabled. I can’t access my funds, and the support team is unresponsive. This is incredibly unprofessional and inconsiderate. I urgently need to access my funds, but they are not attending to my issue.
0
Replies (0)IR
Ian R
1 reviews | Active since Jan 2020
25 Nov 2025, 13:07
Not a happy camper.
In the beginning VALR was easy and desired. If overseas on holiday it becomes a mission to do transactions. However, I do understand that integrity is the key. But recent times my account has been suspended for a review wanting to know where my monies were going to etc. which I find offensive and against the POPI act, why must I share what I do with my purchases. The review is random but happens to often. The replies are autogenerated and do not get the root of the problem.
Helpful (0)
|Replies (0)IR
Ian R
1 reviews | Active since Jan 2020
25 Nov 2025, 13:07
Not a happy camper.
In the beginning VALR was easy and desired. If overseas on holiday it becomes a mission to do transactions. However, I do understand that integrity is the key. But recent times my account has been suspended for a review wanting to know where my monies were going to etc. which I find offensive and against the POPI act, why must I share what I do with my purchases. The review is random but happens to often. The replies are autogenerated and do not get the root of the problem.
0
Replies (0)