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Velmans S

Active since Mar 2023

3

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0

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3 reviews

5 months ago

Urgent Assistance Required – Business Account Access Issue

Good day, My name is Velmans Seluma. In January this year, I opened a business account with Absa Group Limited online. However, my business partner was not successfully verified during the process. We then visited the branch at Eastgate Mall to resolve the issue, as my business partner needs access to the account and must be able to authorize payments. We completed the required documents and were informed that the process would take a few days. It is now March, and nothing has been resolved. Furthermore, we were allocated a new banker without being notified. The Banker who initially assisted us at the branch is no longer able to help. The new banker, Ms Tsholofelo Matekoane, contacted us and requested additional documents, which we submitted promptly. However, there has been no progress since then, and my emails have been ignored. I am very disappointed with the poor service I have received from Absa regarding this matter.

1 reply

5 months ago

Complaint Regarding Lost Funds

My name is Velmans Seluma. I had an account with VALR where I bought some coins in December last year. At that time, the value of my coins was around R20,000. At some point, I tried to log into my account, but the website was not working properly. The following day, I discovered that my account had been compromised and my funds were gone. I still do not understand how the money was ******. I tried to contact VALR, but it was very difficult to get hold of them. After several hours, I received a private number call from someone who said they were from VALR. They informed me that they would investigate the matter. I kept following up on the case, but I did not receive further calls or updates. Later, they told me that I had used the wrong website, which is why I was ****med. Unfortunately, I did not receive any real assistance from them to track who ****med me. They only kept advising me to change my password. Since then, there has been no follow-up on my case until today. Kind regards, Velmans Seluma

0 replies

5 months ago

Security Concern Regarding My ABSA Credit Card

Good day, My name is Velmans Seluma. A few weeks ago, I opened a credit card account with ABSA. Everything was working well until I increased my credit limit. A few days after the limit increase, I started receiving calls. When the calls came through, Truecaller showed the name “ABSA Rewards *****.” When I answered the calls, the callers told me that I had accumulated points from ABSA. They said if I converted those points into cash, I would receive R2,500. What surprised me was that they asked me to approve the transaction on my ABSA banking app. However, when the request appeared on my app, it looked like I was making a payment. Because of this, I refused to approve the request. After the call ended, I immediately contacted the ABSA ***** Department and requested additional security measures. My concern is: how did these ****mers know that I had recently increased my credit limit? Also, how were they able to send a request to my ABSA banking app? This situation makes me suspect that this could be an internal information leak, because my personal banking information somehow reached ****mers. Unfortunately, I feel that ABSA has not done enough to protect me in this situation. I would like to understand: How my personal information was obtained by ****mers Who gave them access to my details How they were able to send a request to my banking app I would appreciate it if ABSA could investigate this matter and provide clarity on how my account information was compromised. Kind regards, Velmans Seluma

4 replies

Review Distribution

5 Star

0 (0%)

4 Star

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3 Star

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2 Star

0 (0%)

1 Star

3 (100%)

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