Mercurius Motors Tzaneen (Motus Corp) excels at customer service.

On 28.09.2024 just before Polokwane my Mercedes GLC250d gave me an error message about AdBlue. My wife and I were on the way to Punda Maria Rest Camp in the Kruger Park and since we had a lot of travelling ahead of us thought it would be best to sort out the problem immediately. Since it was a Saturday we had to top up AdBlue at a petrol station rather than at a Mercedes dealership. Sadly the error message continued whereas it stated that the system cannot detect the level of AdBlue and that the engine will not restart after 800kms. So we continued our journey and my wife set about doing research on Google, which revealed that AdBlue issues are a pretty common problem for Mercedes Benz owners. Unfortunately the YouTube videos also did not help to reset the AdBlue system and once in the Kruger Park the lack of internet did not allow further investigation. On Wednesday 02.10.2024 we arrived in Mopane and the continued countdown of kilometres before the engine will not restart was getting to us. We called Mercurius Motors Tzaneen (the closest Mercedes Benz dealership to Mopane rest camp) whereas Stoffel Pieterse advised that he cannot assist remotely. Therefore we dashed to Tzaneen and arrived with 8kms to spare in terms of the AdBlue countdown. Linkie Matthye quickly called Stoffel. In about an hour he managed to investigate the AdBlue issue, recalibrate the system and do a test drive (beyond the remaining kilometres) so as to make sure the fix worked. This enabled us to get back to the Kruger Park in time before the gate closed. This top notch service from Stoffel endorses Mercurius Motors Tzaneen's commitment to build friendships with their customers.

Thank you for your excellent service!