Bad customer service

I bought a rode nt2000 in may, initially I ordered a rode nt1 and I was told there's no stock so I accepted the offer to purchase the nt2000. It was delivered with the shock mount missing... I was promised to receive the shock mount a week later but till now I haven't received it...the guy name bennie was they one i was talking to over the phone and his now ignoring my massages...I'm having difficulties insuring my stuff because he doesn't even wanna send me the receipt for the mic.