VERY DISSATISFIED

I took my ring in to replace a lost diamond, and service the other claws to prevent further loss. After taking forever to get it back (no call, I went in after 5 weeks), I had it 3 weeks and lost not only the replaced stone, but another as well. They refused to assist when I returned, saying no guarantees if they didn't originally manufacture the ring. Then say upfront, we only do good work on our product. Absolute nonsense. I got a service call after that, told them again what happened, and never heard from them again. I thought this was a reputable business. Apparently not. Stay away. A very expensive mistake.