MB
Mervis Brothers
Unclaimed Business
MB
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSK
Sharon K
1 reviews | Active since Jan 2020
4 Apr 2025, 06:16
VERY DISSATISFIED
I took my ring in to replace a lost diamond, and service the other claws to prevent further loss. After taking forever to get it back (no call, I went in after 5 weeks), I had it 3 weeks and lost not only the replaced stone, but another as well. They refused to assist when I returned, saying no guarantees if they didn't originally manufacture the ring. Then say upfront, we only do good work on our product. Absolute nonsense. I got a service call after that, told them again what happened, and never heard from them again. I thought this was a reputable business. Apparently not. Stay away. A very expensive mistake.
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Sharon K
1 reviews | Active since Jan 2020
4 Apr 2025, 06:16
VERY DISSATISFIED
I took my ring in to replace a lost diamond, and service the other claws to prevent further loss. After taking forever to get it back (no call, I went in after 5 weeks), I had it 3 weeks and lost not only the replaced stone, but another as well. They refused to assist when I returned, saying no guarantees if they didn't originally manufacture the ring. Then say upfront, we only do good work on our product. Absolute nonsense. I got a service call after that, told them again what happened, and never heard from them again. I thought this was a reputable business. Apparently not. Stay away. A very expensive mistake.
0
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Jonh R
1 reviews | Active since Jan 2020
9 Jan 2024, 14:58
Mervis Brothers Avoid
Avoid this establishment at your own risk. My wife and I was in their store in December. We were helped by an Indian lady who was not very well spoken or knowledgeable, her boss a balding short man with blackish hair came to assist us named Evan. The entire time he made small talk and all he could stop telling us about how much he had spent on the new store and the tacky imported leather marble. The problem with the interaction was that for the duration of it , this man could not stop staring at my wife's cleavage. So much so that my wife squeezed my hand and indicated she wanted to leave He insisted on upselling us and came around the counter and actually touched my wife in the small of her back as he stepped around I wish I had said something but the whole interaction was creepy to say the least and was very uncomfortable. When dealing with the public people need to know their place This man was wearing a wedding ring I hope his wife knows what her husband is up to when he is at his place of work.
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Jonh R
1 reviews | Active since Jan 2020
9 Jan 2024, 14:58
Mervis Brothers Avoid
Avoid this establishment at your own risk. My wife and I was in their store in December. We were helped by an Indian lady who was not very well spoken or knowledgeable, her boss a balding short man with blackish hair came to assist us named Evan. The entire time he made small talk and all he could stop telling us about how much he had spent on the new store and the tacky imported leather marble. The problem with the interaction was that for the duration of it , this man could not stop staring at my wife's cleavage. So much so that my wife squeezed my hand and indicated she wanted to leave He insisted on upselling us and came around the counter and actually touched my wife in the small of her back as he stepped around I wish I had said something but the whole interaction was creepy to say the least and was very uncomfortable. When dealing with the public people need to know their place This man was wearing a wedding ring I hope his wife knows what her husband is up to when he is at his place of work.
0
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HS
Hester S
1 reviews | Active since Jan 2020
20 Sept 2022, 10:53
Lip Service
If you are looking for a #jewellery store that promises to "over promise and under deliver" and give you proper "lip service", visit Mervis Brothers Jewellers at Eastgate. After my mother left her Nomination bracelet with them in 2020 to be sent for repairs or to be replaced, the service she received was absolutely horrendous. Mervis Brothers, as an agent selling Nomination, happily agreed to provide this service even though the bracelet was purchased in Italy. After numerous visits to the store, phone calls, messages etc and a final complaint email, a very apologetic call was received from Mr Mervis Jnr, who promised that my mom could have anything she wanted, two weeks later however, she needed to drive from Vereeniging to Eastgate to discuss the matter once again. On arrival it was clear that no one had a clue about what was happening. After speaking with Mr Mervis it was agreed that a grey bracelet would be ordered. Though this could have been discussed on the phone. Right? My mom was then informed that the bracelet was ready. We made another trip to the store, it was handed over to my mom in a zip lock bag. After all this, it was the incorrect colour, with some mention that it all that the Nomination rep had and that there was no grey bracelet. That colour was not available at all. My mother refused to take it as she knew there was a grey bracelet, she then went to the trouble by providing the store with the correct code to order the correct colour. She received a call that the bracelet had arrived, but that there was a co-payment of R200 as the pricing had gone up. Because they had ordered the incorrect colour. I find it astonishing that R200 is expected from a client that was not in the wrong. Who made special trips to collect the bracelet and helped the store order the correct one. My mother spoke to Mr Mervis Jnr and he said he would look into a refund. On collection on this now our third trip, the assistant wrote on the R200 invoice that no further claims could be made on this case? And the cherry on the top for me was when they placed the Nomination bracelet box, into a Pandora bag, not a great ad for Nomination. I wonder if they present their Rolex watches in Casio watch bags? Or perhaps in a Pandora's box? We left unhappy but no one in the store seemed to care that we were unhappy. After my mom texted Mr Mervis Jnr again to highlight how unhappy she was about the principle of the matter he gave her a call and started verbally abusing her by shouting that he told her to return the bracelet so that he could re-send it back and then get the R200 refund from Nomination. Really?? All that trouble for R200. She could not speak to him the way he kept ranting on, she told him there was a client present listening to all of this as he was on speaker phone, This did not deter him in the least......to which he shouted, well does she know what you are like?? Does he even know my mother at all and what right has he to personally attack her character? Then he went on to shout that he would not refund her the R200, he was testing her, he would take that money and give it to a charity with her name attached!! He later texted her that he would refund her the R200, but my mother declined. She would prefer him to make a formal apology to her and to own the fact that 'lip service' is not good enough. So we decided to rather warn future customers of our unacceptable experience. Yet again, perhaps if it was a Rolex we would have received better treatment? #mervisbrothers #nomonation #eastgate #rolex
Helpful (0)
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Hester S
1 reviews | Active since Jan 2020
20 Sept 2022, 10:53
Lip Service
If you are looking for a #jewellery store that promises to "over promise and under deliver" and give you proper "lip service", visit Mervis Brothers Jewellers at Eastgate. After my mother left her Nomination bracelet with them in 2020 to be sent for repairs or to be replaced, the service she received was absolutely horrendous. Mervis Brothers, as an agent selling Nomination, happily agreed to provide this service even though the bracelet was purchased in Italy. After numerous visits to the store, phone calls, messages etc and a final complaint email, a very apologetic call was received from Mr Mervis Jnr, who promised that my mom could have anything she wanted, two weeks later however, she needed to drive from Vereeniging to Eastgate to discuss the matter once again. On arrival it was clear that no one had a clue about what was happening. After speaking with Mr Mervis it was agreed that a grey bracelet would be ordered. Though this could have been discussed on the phone. Right? My mom was then informed that the bracelet was ready. We made another trip to the store, it was handed over to my mom in a zip lock bag. After all this, it was the incorrect colour, with some mention that it all that the Nomination rep had and that there was no grey bracelet. That colour was not available at all. My mother refused to take it as she knew there was a grey bracelet, she then went to the trouble by providing the store with the correct code to order the correct colour. She received a call that the bracelet had arrived, but that there was a co-payment of R200 as the pricing had gone up. Because they had ordered the incorrect colour. I find it astonishing that R200 is expected from a client that was not in the wrong. Who made special trips to collect the bracelet and helped the store order the correct one. My mother spoke to Mr Mervis Jnr and he said he would look into a refund. On collection on this now our third trip, the assistant wrote on the R200 invoice that no further claims could be made on this case? And the cherry on the top for me was when they placed the Nomination bracelet box, into a Pandora bag, not a great ad for Nomination. I wonder if they present their Rolex watches in Casio watch bags? Or perhaps in a Pandora's box? We left unhappy but no one in the store seemed to care that we were unhappy. After my mom texted Mr Mervis Jnr again to highlight how unhappy she was about the principle of the matter he gave her a call and started verbally abusing her by shouting that he told her to return the bracelet so that he could re-send it back and then get the R200 refund from Nomination. Really?? All that trouble for R200. She could not speak to him the way he kept ranting on, she told him there was a client present listening to all of this as he was on speaker phone, This did not deter him in the least......to which he shouted, well does she know what you are like?? Does he even know my mother at all and what right has he to personally attack her character? Then he went on to shout that he would not refund her the R200, he was testing her, he would take that money and give it to a charity with her name attached!! He later texted her that he would refund her the R200, but my mother declined. She would prefer him to make a formal apology to her and to own the fact that 'lip service' is not good enough. So we decided to rather warn future customers of our unacceptable experience. Yet again, perhaps if it was a Rolex we would have received better treatment? #mervisbrothers #nomonation #eastgate #rolex
0
Replies (0)HS
Hester S
1 reviews | Active since Jan 2020
20 Sept 2022, 10:52
Lip Service
If you are looking for a #jewellery store that promises to "over promise and under deliver" and give you proper "lip service", visit Mervis Brothers Jewellers at Eastgate. After my mother left her Nomination bracelet with them in 2020 to be sent for repairs or to be replaced, the service she received was absolutely horrendous. Mervis Brothers, as an agent selling Nomination, happily agreed to provide this service even though the bracelet was purchased in Italy. After numerous visits to the store, phone calls, messages etc and a final complaint email, a very apologetic call was received from Mr Mervis Jnr, who promised that my mom could have anything she wanted, two weeks later however, she needed to drive from Vereeniging to Eastgate to discuss the matter once again. On arrival it was clear that no one had a clue about what was happening. After speaking with Mr Mervis it was agreed that a grey bracelet would be ordered. Though this could have been discussed on the phone. Right? My mom was then informed that the bracelet was ready. We made another trip to the store, it was handed over to my mom in a zip lock bag. After all this, it was the incorrect colour, with some mention that it all that the Nomination rep had and that there was no grey bracelet. That colour was not available at all. My mother refused to take it as she knew there was a grey bracelet, she then went to the trouble by providing the store with the correct code to order the correct colour. She received a call that the bracelet had arrived, but that there was a co-payment of R200 as the pricing had gone up. Because they had ordered the incorrect colour. I find it astonishing that R200 is expected from a client that was not in the wrong. Who made special trips to collect the bracelet and helped the store order the correct one. My mother spoke to Mr Mervis Jnr and he said he would look into a refund. On collection on this now our third trip, the assistant wrote on the R200 invoice that no further claims could be made on this case? And the cherry on the top for me was when they placed the Nomination bracelet box, into a Pandora bag, not a great ad for Nomination. I wonder if they present their Rolex watches in Casio watch bags? Or perhaps in a Pandora's box? We left unhappy but no one in the store seemed to care that we were unhappy. After my mom texted Mr Mervis Jnr again to highlight how unhappy she was about the principle of the matter he gave her a call and started verbally abusing her by shouting that he told her to return the bracelet so that he could re-send it back and then get the R200 refund from Nomination. Really?? All that trouble for R200. She could not speak to him the way he kept ranting on, she told him there was a client present listening to all of this as he was on speaker phone, This did not deter him in the least......to which he shouted, well does she know what you are like?? Does he even know my mother at all and what right has he to personally attack her character? Then he went on to shout that he would not refund her the R200, he was testing her, he would take that money and give it to a charity with her name attached!! He later texted her that he would refund her the R200, but my mother declined. She would prefer him to make a formal apology to her and to own the fact that 'lip service' is not good enough. So we decided to rather warn future customers of our unacceptable experience. Yet again, perhaps if it was a Rolex we would have received better treatment? #mervisbrothers #nomonation #eastgate #rolex
Helpful (0)
|Replies (0)HS
Hester S
1 reviews | Active since Jan 2020
20 Sept 2022, 10:52
Lip Service
If you are looking for a #jewellery store that promises to "over promise and under deliver" and give you proper "lip service", visit Mervis Brothers Jewellers at Eastgate. After my mother left her Nomination bracelet with them in 2020 to be sent for repairs or to be replaced, the service she received was absolutely horrendous. Mervis Brothers, as an agent selling Nomination, happily agreed to provide this service even though the bracelet was purchased in Italy. After numerous visits to the store, phone calls, messages etc and a final complaint email, a very apologetic call was received from Mr Mervis Jnr, who promised that my mom could have anything she wanted, two weeks later however, she needed to drive from Vereeniging to Eastgate to discuss the matter once again. On arrival it was clear that no one had a clue about what was happening. After speaking with Mr Mervis it was agreed that a grey bracelet would be ordered. Though this could have been discussed on the phone. Right? My mom was then informed that the bracelet was ready. We made another trip to the store, it was handed over to my mom in a zip lock bag. After all this, it was the incorrect colour, with some mention that it all that the Nomination rep had and that there was no grey bracelet. That colour was not available at all. My mother refused to take it as she knew there was a grey bracelet, she then went to the trouble by providing the store with the correct code to order the correct colour. She received a call that the bracelet had arrived, but that there was a co-payment of R200 as the pricing had gone up. Because they had ordered the incorrect colour. I find it astonishing that R200 is expected from a client that was not in the wrong. Who made special trips to collect the bracelet and helped the store order the correct one. My mother spoke to Mr Mervis Jnr and he said he would look into a refund. On collection on this now our third trip, the assistant wrote on the R200 invoice that no further claims could be made on this case? And the cherry on the top for me was when they placed the Nomination bracelet box, into a Pandora bag, not a great ad for Nomination. I wonder if they present their Rolex watches in Casio watch bags? Or perhaps in a Pandora's box? We left unhappy but no one in the store seemed to care that we were unhappy. After my mom texted Mr Mervis Jnr again to highlight how unhappy she was about the principle of the matter he gave her a call and started verbally abusing her by shouting that he told her to return the bracelet so that he could re-send it back and then get the R200 refund from Nomination. Really?? All that trouble for R200. She could not speak to him the way he kept ranting on, she told him there was a client present listening to all of this as he was on speaker phone, This did not deter him in the least......to which he shouted, well does she know what you are like?? Does he even know my mother at all and what right has he to personally attack her character? Then he went on to shout that he would not refund her the R200, he was testing her, he would take that money and give it to a charity with her name attached!! He later texted her that he would refund her the R200, but my mother declined. She would prefer him to make a formal apology to her and to own the fact that 'lip service' is not good enough. So we decided to rather warn future customers of our unacceptable experience. Yet again, perhaps if it was a Rolex we would have received better treatment? #mervisbrothers #nomonation #eastgate #rolex
0
Replies (0)MH
Mandy H
1 reviews | Active since Jan 2020
20 Mar 2020, 10:20
Bad service
During December 2019 I bought a Casio watch on Mervis Brother Jewellers' online website. The first hiccup: after timeously purchasing the watch I had all my days in receiving the watch in time for Christmas. Then a few weeks after I bought the watch the wristband broke. I then couriered the watch back to Mervis Brothers for repairs. I was then advised by Mervis Brothers that the watch will be forwarded to the Casio Agent that handles the repairs on their behalf. The quote given by the Casio Agent was to the effect that the wristband and watch was beyond repair and that the guarantee on the watch does not cover the wristband. But I can buy the same watch at the discounted price of R1 285.00. Bear in mind that I bought the watch for R1 444.00. I declined their "generous offer" but was then advised if I am not willing to buy a new watch , I must now pay a rejection fee of R350.00. I out rightly refused to pay the rejection fee. I decided to take the quote and watch to my own jeweller and attempt a repair. I have in vain for weeks now requested Mervis Brothers Jewellers the quote in this regard for my own perusal as well as attempted to make arrangements for my couriers to collect the watch from their premises. The reason why I cannot get the quote and the watch from them is unbeknownst to me. I could have bought a Casio watch from hundreds of places but I opted to buy it from a reputable company. I am aware that it definitely is not a Rolex but perhaps therein is where the problem lies.
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Mandy H
1 reviews | Active since Jan 2020
20 Mar 2020, 10:20
Bad service
During December 2019 I bought a Casio watch on Mervis Brother Jewellers' online website. The first hiccup: after timeously purchasing the watch I had all my days in receiving the watch in time for Christmas. Then a few weeks after I bought the watch the wristband broke. I then couriered the watch back to Mervis Brothers for repairs. I was then advised by Mervis Brothers that the watch will be forwarded to the Casio Agent that handles the repairs on their behalf. The quote given by the Casio Agent was to the effect that the wristband and watch was beyond repair and that the guarantee on the watch does not cover the wristband. But I can buy the same watch at the discounted price of R1 285.00. Bear in mind that I bought the watch for R1 444.00. I declined their "generous offer" but was then advised if I am not willing to buy a new watch , I must now pay a rejection fee of R350.00. I out rightly refused to pay the rejection fee. I decided to take the quote and watch to my own jeweller and attempt a repair. I have in vain for weeks now requested Mervis Brothers Jewellers the quote in this regard for my own perusal as well as attempted to make arrangements for my couriers to collect the watch from their premises. The reason why I cannot get the quote and the watch from them is unbeknownst to me. I could have bought a Casio watch from hundreds of places but I opted to buy it from a reputable company. I am aware that it definitely is not a Rolex but perhaps therein is where the problem lies.
0
Replies (0)SM
Sello M
1 reviews | Active since Jan 2020
19 Nov 2019, 18:30
letter of complaint
I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint hoping for a fast and adequate resolution. I booked in my watch for repairs on 01/08/2019 and i haven't received any feedback regarding the status of the watch. i was promised that someone would call instead i have to constantly call to follow up, I'm not given a straight answer on whats going on with my watch. I hope you agree with me that this is not acceptable under any circumstances. I trust that you will deal with this issue in a top urgent fashion. I also trust that you will take the necessary precautions to prevent such incidents in the future.
Helpful (0)
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Sello M
1 reviews | Active since Jan 2020
19 Nov 2019, 18:30
letter of complaint
I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint hoping for a fast and adequate resolution. I booked in my watch for repairs on 01/08/2019 and i haven't received any feedback regarding the status of the watch. i was promised that someone would call instead i have to constantly call to follow up, I'm not given a straight answer on whats going on with my watch. I hope you agree with me that this is not acceptable under any circumstances. I trust that you will deal with this issue in a top urgent fashion. I also trust that you will take the necessary precautions to prevent such incidents in the future.
0
Replies (0)SR
Shaman R
1 reviews | Active since Jan 2020
31 Aug 2017, 16:45
Mervis Brothers Take customer satisfaction to another level.
I would like to thank Evan from Mervis Brothers Eastgate for going that extra mile to ensure I was satisfied with a query i had on a watch I purchased in March 2017. I had a complaint which I reported to him on 9'August 2017 and Evan made a concerted Effort to Assure me my complaint will be sorted out. Within 2'weeks the complaint was sorted out and hence I am over the moon because Evan exceeded my expectations with regards to queries and complaints. Well done Evan on your fantastic service and customer s****s. May your business grow from strength to strength.
Helpful (0)
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Shaman R
1 reviews | Active since Jan 2020
31 Aug 2017, 16:45
Mervis Brothers Take customer satisfaction to another level.
I would like to thank Evan from Mervis Brothers Eastgate for going that extra mile to ensure I was satisfied with a query i had on a watch I purchased in March 2017. I had a complaint which I reported to him on 9'August 2017 and Evan made a concerted Effort to Assure me my complaint will be sorted out. Within 2'weeks the complaint was sorted out and hence I am over the moon because Evan exceeded my expectations with regards to queries and complaints. Well done Evan on your fantastic service and customer s****s. May your business grow from strength to strength.
0
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