letter of complaint

I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint hoping for a fast and adequate resolution.

I booked in my watch for repairs on 01/08/2019 and i haven't received any feedback regarding the status of the watch. i was promised that someone would call instead i have to constantly call to follow up, I'm not given a straight answer on whats going on with my watch.

I hope you agree with me that this is not acceptable under any circumstances. I trust that you will deal with this issue in a top urgent fashion. I also trust that you will take the necessary precautions to prevent such incidents in the future.