Horrible customer service, bad stuff attitude at metro botshabelo

I'm extremely disgusted by the attitude of your cashiers, the cashiers number 153 the light in completion lady that was working there on Saturday afternoon 26 jan 2024 at exactly 17:48 , My receipt number is 6#301335 I spent R1650 of my hard earned money there,

So we had 2 trolleys me and my 2 cousins, the big bag of onions had no price and this extremely rude bit told my cousin to go back and get her a price, I stepped in and asked her to get assistance from the general worker cos I saw a couple clearing trolleys and all , she rudely told me that it's not her job that if we don't get her a price she wil not process the onions or any item for that matter,

She also carried on to say she will not call any one for assistance and neither will she go and get us a price,

As we are having this confrontation, The dark in completion one next to her rudely told us to remove out trolleys that we are blocking customers, she said so constantly and made or experience there even more unpleasant,

Fortunately for us one lady in a green t shirts came and volunteered to get the price for use and gave her,

She rang or items with a very bitter face and giving us all sorts of nasty facial expressions, As all thay was done she said slowly pressed the machine until eventually she was ready to give me the total for me to pay at this point she requested metro card which I had to borrow from a customer since my cousins were already at the door as they were constantly chased with their trolleys by the other cashiers,

I paid as we need this item for a family occasion that we had,

As I was at the door I did explain to the security who say our anger and frustration and he was very accommodating,

As I customer that metro came highly recommended,

I can tell you one thing Those two ladies are death to your business,

They lack customer service and need to be called to order and so is the rest of the rotten potatoes,

I had to bread the news to my family and they also shared their experiences of rudness of some of your stuff and some even say when they request to speak to supervisor for complaints they get taken from pillar to post,

I pride myself in customer service hence I decided to escalate this matter as a formal complaint ,

This is unacceptable, customers deserve to be respected by all means especially because we did not do window shopping we spent money there,

I have used metro in Bloemfontein and the service and respect is on point, Botshabelo people deserve better,

I'm really disappointed and yesterday again on Sunday we need more items bit rather settle for shoprite as there was no way we will come back until this people are dealt with,

Hopefully my complaint will be attended to and resolved,

Kind regards