PS
Pulane S
Active since Jan 2015
59
Reviews
0
Industries
Reviews
59 reviews9 months ago
***** of a bank
Nedbank does not even deserve 1 star , they stole my money on a closed account, I have not been banking with you for over 3 years and both my accounts I had were closed, this closure was also confirmed earlier this year when I filled the school forms for my kids ,I received a stamp thay I do not have an account there anymore, Sars happens to pay my returns and I get a message thay they took almost 3800, , This moneyust be reversed to sars or u pay to my account, If there is any payment due u were supposed to contact me for arrangements, But the question still remains how do u accept deposits on a closed account? I want my money
0 replies
13 months ago
Pension funds thefts and not following up on procedures
I have sent momentum payslips to show that pension fund for Jan wad deducted, now with all the back and forth I made it clear to momentum that my emolyer has not given sufficient information why , instead they say there was a misunderstanding between them and momentum. What kind of misunderstanding, this is theft/ misappropriation of funds, Momentum is automatically implicated since I sent u emails u did nothing about this is this not the part where u stand and report this to the fund administrator? And I'm interested in knowing what that misunderstanding is for? It's March already and this is January funds.
53 replies
14 months ago
It's my second quali...
It's my second qualification with them and I must say their progams are designed perfectly for a student to understand It'also a game changer in your career The student support keeps u engaged and u get calls of encouragement from Time to time
0 replies
15 months ago
Horrible customer service, rude and *********** staff and a bunch of *****s
Mtn Bloemfontein, Nelson Mandela drive has the most pathetic service ever, So my mom is a pensioner who has wifi contact with mtn, It's been 6to 8 months since she has been taken from pillar to post ,on the initial contract the paid 720 and the agreement was that monthly she will pay 400 , to her greatest surprise mnt still deducted 720 plus the contract money she askes them to refund the 720 that was paid prior and was told they will allocate to her account, the person responsible of transfers was Michael who i believe did not allocate accordingly thay why we sitting with this problem .. till today nothing has happened she has been going to mtn to follow up atleat twice a month with her expenses and sending what's up messages which the response is extremely rude by a lady called Portia ,Portia is doing nothing and she constantly responds thay there is nothing she can do she is waiting on the ticket? Like mtn for 6 to 8 month u sitting with an extra 720 in your account and u do nothing about it or is that how u ***** money from people? To top it all today my mom sent me another screenshot with Portia responding thay she can come speak to the supervisor, This is an elderly citizen you guys can't even be considerate? And who pays for her petrol each time to ask questions? This is not acceptable and Portia and Michael are extremely rude and ***********, Mtn I want thay money refunded immediately or we escalate further so it's paid with interest?and petrol cost and data as well as airtime? This is not acceptable I want this resolved immediately that money has been sitting for a long time in your account and it's obvious thay the Auditors are also kot doing their job as well as account department and finance Call her Portia know her number and details around the issue she has been a customer for more than 20 years and it's hard for her to even change parckage but I believe as soon as she get her ****** money she will move and I will make sure she moves to another network also to spread word of mouth still this is pathetic Thi
0 replies
17 months ago
My study extension r...
My study extension request and payment arrangement was handled professionally
0 replies
25 months ago
Bad and horrible staff attitude
Was at jam heath way today and was shocked at the lady thay was stationed at the fitting room , she was so horrible to me and ordered me to take back the staff that was not fitting back to where I got them i said I really can't as I was rushing to pay for the other items she then said hey I said go put them back She is so rude unfriendly and ***********, Jam heathway is my favorite store but because of that lady I doubt I'll visit the store ever again
0 replies
27 months ago
Horrible customer service, bad stuff attitude at metro botshabelo
I'm extremely disgusted by the attitude of your cashiers, the cashiers number 153 the light in completion lady that was working there on Saturday afternoon 26 jan 2024 at exactly 17:48 , My receipt number is 6#301335 I spent R1650 of my hard earned money there, So we had 2 trolleys me and my 2 cousins, the big bag of onions had no price and this extremely rude bit told my cousin to go back and get her a price, I stepped in and asked her to get assistance from the general worker cos I saw a couple clearing trolleys and all , she rudely told me that it's not her job that if we don't get her a price she wil not process the onions or any item for that matter, She also carried on to say she will not call any one for assistance and neither will she go and get us a price, As we are having this confrontation, The dark in completion one next to her rudely told us to remove out trolleys that we are blocking customers, she said so constantly and made or experience there even more unpleasant, Fortunately for us one lady in a green t shirts came and volunteered to get the price for use and gave her, She rang or items with a very bitter face and giving us all sorts of nasty facial expressions, As all thay was done she said slowly pressed the machine until eventually she was ready to give me the total for me to pay at this point she requested metro card which I had to borrow from a customer since my cousins were already at the door as they were constantly chased with their trolleys by the other cashiers, I paid as we need this item for a family occasion that we had, As I was at the door I did explain to the security who say our anger and frustration and he was very accommodating, As I customer that metro came highly recommended, I can tell you one thing Those two ladies are death to your business, They lack customer service and need to be called to order and so is the rest of the rotten potatoes, I had to bread the news to my family and they also shared their experiences of rudness of some of your stuff and some even say when they request to speak to supervisor for complaints they get taken from pillar to post, I pride myself in customer service hence I decided to escalate this matter as a formal complaint , This is unacceptable, customers deserve to be respected by all means especially because we did not do window shopping we spent money there, I have used metro in Bloemfontein and the service and respect is on point, Botshabelo people deserve better, I'm really disappointed and yesterday again on Sunday we need more items bit rather settle for shoprite as there was no way we will come back until this people are dealt with, Hopefully my complaint will be attended to and resolved, Kind regards
0 replies
28 months ago
Horrible employee process and treatment at redefine
Worked my ass off at this company for this company for years eventually resigned on the 24 of October 2023, Almost 2 months down the line I followed up with my pension claim and Redefine human resources sent the wrong claim form with wrong dates which prohibits my claim to be processed, The pension fund holder tells me they have been sending emails to Matheko the hr lady so she can ammend but with no avail, This exit process was done same week I resigned in October but nothing was even given attention, This is pathetic, and frustrating, Redefine can do better than this ,this is my money I worked for why do u want to frustrate me? I need urgent attention on this matter
182 replies
46 months ago
Incompetent staff and bad customer service
So I opened a business account with mechantile Bank, and due to some reasons the business was not making sales and there was no money coming in and I understand the bank was closed, now that I approached the bank and requested them to activate, I have been taken from pillar to post and with that said I'm losing business, I was in contact with the call center and I was told to get hold of my banker, which at this time he or she is not helpful, A lady called Innocentia has advised that I need to receive eft from a different bank in order for the account to be activated, this was done by several clients and the money gets rejected/ returned since Friday to date being Monday nothing is happening, till another client pay from a different bank again and just now she informed me that the money was returned, Another person was mentioned with a name Lungile on the email I sent and still no resolution, I don't want to work with this 2 people, Can capitec assist with a resolution to activate and change my banker to someone who is competent, This is a small business that is starting I'm losing clients already, and to top it of my yoco swipe machine is linked to this account, and no1 sent me not even a message to warn me of this action, Anyway can this be given immediate attention as I need to save the little clientele that I have .
402 replies
50 months ago
Excellent customer service, a complaint turned into a wow experience
For some reason, my minors account was blocked and card canceled, I immediately called the customer care and my issue was given first priority , it was resolved, and on branch level as well I was treated like I was the only client, the process of issuing a new card was so smooth and the guy name Mfundo at Bryanton branch was indeed a service star, keep it up fnb I'm staying 👏 my kids are staying
53 replies
Review Distribution
5 Star
9 (15.254237288135593%)
4 Star
0 (0%)
3 Star
2 (3.389830508474576%)
2 Star
11 (18.64406779661017%)
1 Star
37 (62.71186440677966%)