Based on recent customer reviews, Academy of York is widely praised for its supportive and caring staff, flexible distance learning format, and proactive student communication. The institution consistently earns high marks for Teaching & Academic Support (4.2) and Administration, Registration & Communication (3.9). However, recurring concerns around delayed certification and occasional billing disputes lower its Certification & Career Outcomes (3.2) and Fees, Financial Aid & Refunds (3.3) scores.
Top Strengths:
- •Teaching & Academic Support: Students consistently praise named advisors and coaches such as Asande, Ziphi, Chishiba, and Lesiba for patience, encouragement, and detailed explanations. The proactive check-in calls are a standout feature that keeps students motivated.
Replied to 83% of negative reviews
Typically takes less than 5 hours 1 min to reply
TrustIndex
5.7
Score
Ranking
#9
in Education & Training
Avg Reply
0.1
Hours
NPS Score
73
Recommended: Very Likely
Replied to 83% of negative reviews
Typically takes less than 5 hours 1 min to reply
May '25 - Apr '26
Recent reviews (352)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Dear: School Admin I wanted to express my gratitude for the support and assistance I received during my time studying Occupational Health and Safety Practitioner and Facility Management at ACADEMY OF YORK
Dear: School Admin I wanted to express my gratitude for the support and assistance I received during my time studying Occupational Health and Safety Practitioner and Facility Management at ACADEMY OF YORK. The course was informative and well-structured, and I'm confident it has prepared me well for my future career. I'm looking forward to receiving my certificate after completing the final payment. Thank you again for a great learning experience. Best regards, DL Nyambeni
1 reviews | Active since Jan 2020
Dear: School Admin I wanted to express my gratitude for the support and assistance I received during my time studying Occupational Health and Safety Practitioner and Facility Management at ACADEMY OF YORK
Dear: School Admin I wanted to express my gratitude for the support and assistance I received during my time studying Occupational Health and Safety Practitioner and Facility Management at ACADEMY OF YORK. The course was informative and well-structured, and I'm confident it has prepared me well for my future career. I'm looking forward to receiving my certificate after completing the final payment. Thank you again for a great learning experience. Best regards, DL Nyambeni
1 reviews | Active since Jan 2020
The Academy of York ...
The Academy of York demonstrates excellence by providing ongoing classes with dedicated lecturer support, integrating both virtual and physical interactions, and guiding students comprehensively from enrollment through assignment submission and examination.
1 reviews | Active since Jan 2020
The Academy of York ...
The Academy of York demonstrates excellence by providing ongoing classes with dedicated lecturer support, integrating both virtual and physical interactions, and guiding students comprehensively from enrollment through assignment submission and examination.
1 reviews | Active since Jan 2020
I had the best experience with Academy of york,
I had the best experience with Academy of york,.The service is great and the course coordinators always there to assist even if you ask many questions. Their patience is really amazing.
1 reviews | Active since Jan 2020
I had the best experience with Academy of york,
I had the best experience with Academy of york,.The service is great and the course coordinators always there to assist even if you ask many questions. Their patience is really amazing.
1 reviews | Active since Jan 2020
I feel very encouraged after studying at the Academy , I have learned to be patient with myself
I feel very encouraged after studying at the Academy , I have learned to be patient with myself . I really appreciate the support from this college.
1 reviews | Active since Jan 2020
I feel very encouraged after studying at the Academy , I have learned to be patient with myself
I feel very encouraged after studying at the Academy , I have learned to be patient with myself . I really appreciate the support from this college.
1 reviews | Active since Jan 2020
I just started with ...
I just started with the academy of York when times goes on will have more clear experience basically with learning programme and principles which will guide me through the course I thank you.
1 reviews | Active since Jan 2020
AOY is the best way to go for distance learning
AOY is the best way to go for distance learning. They are constantly in contact and also motivate and assist with your progress. Very professional and make the course easy to understand!
1 reviews | Active since Jan 2020
AOY is the best way to go for distance learning
AOY is the best way to go for distance learning. They are constantly in contact and also motivate and assist with your progress. Very professional and make the course easy to understand!