Unprofessional and ****mers

What a mediocre service I’ve received, I bought a six burner Smeg stove from metro home centre Menlyn, only to open a stove a find there’s piece that is missing. I’ve contacted the store regarding the issue of which I was never assisted and I was told by one of their staff(Gwertbelang) in a very rude manner that it’s not their fault that they sold me a R25000+ worth of an item that’s incomplete, I was told I need to contact Smeg regarding the missing part. I don’t know how that makes sense because I bought the item from them not Smeg. This is such an absurd service, extremely unprofessional staff, shouting Yoh. Don’t fall for their low prices and waste your money on these guys. ****mers, imagine paying 25k+ on an item which is incomplete? Rather do your research and buy from reputable brands who treat their customers with respect and dignity.