Metro Home Centre Menlyn
Unclaimed Business
|3|4 Reviews (last 12 months)|This business does not respond to reviews
Metro Home Centre Menlyn
Unclaimed Business
|3
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
33Likely
NPS Score
33
Recommended: Likely
Review Distribution
3|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Sept 2016
5 Mar 2026, 15:05
Terrible overpriced
Apart from being totally overpriced, I bought a wooden haberdashery ring from them. When I got to the car, my hands and my whole outfit was stained burgundy red. I went back to show them and the owner was just laughing it off.
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Anonymous
1 reviews | Active since Sept 2016
5 Mar 2026, 15:05
Terrible overpriced
Apart from being totally overpriced, I bought a wooden haberdashery ring from them. When I got to the car, my hands and my whole outfit was stained burgundy red. I went back to show them and the owner was just laughing it off.
0
Replies (0)NN
Nomfusi N
1 reviews | Active since Jan 2026
26 Jan 2026, 11:53
Bad Custormer Service
I visited Metro Home Centre Menlyn Appliances to purchase a Siemens iQ500 front-loader washing machine in dark grey. I explained that I urgently needed the machine and requested same-day delivery (Saturday). Reddy initially told me it was too late for delivery. While I was trying to arrange my own transport, another sales consultant spoke to Reddy, after which he confirmed that the machine could be delivered before 2pm. The machine was delivered as promised. Unfortunately, I was not at home at the time and requested that security receive it and that it be left at my door. Later that evening, while installing the machine, I noticed visible and disturbing scratches on the front display and around the washer door. I contacted the store on Sunday and was informed that Reddy would only be available on Monday. When I contacted him this morning, I was transferred between multiple departments without any assistance. I was eventually told that the machine had been checked during delivery and was in good condition. I explained the damage to Reddy and stated that I would return the machine for a refund if it could not be replaced. He then informed me that I would not receive my money back. I had previously experienced poor customer service at this same store when shopping for a fridge, but I did not expect to encounter the same issues again. Unfortunately, the service remains appalling. Due to product scarcity, I had no choice but to return to this store, which I now regret. I would not recommend this store or its customer service to anyone. I am essentially being told to live with a damaged product because they claim it left the store in good condition.
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Nomfusi N
1 reviews | Active since Jan 2026
26 Jan 2026, 11:53
Bad Custormer Service
I visited Metro Home Centre Menlyn Appliances to purchase a Siemens iQ500 front-loader washing machine in dark grey. I explained that I urgently needed the machine and requested same-day delivery (Saturday). Reddy initially told me it was too late for delivery. While I was trying to arrange my own transport, another sales consultant spoke to Reddy, after which he confirmed that the machine could be delivered before 2pm. The machine was delivered as promised. Unfortunately, I was not at home at the time and requested that security receive it and that it be left at my door. Later that evening, while installing the machine, I noticed visible and disturbing scratches on the front display and around the washer door. I contacted the store on Sunday and was informed that Reddy would only be available on Monday. When I contacted him this morning, I was transferred between multiple departments without any assistance. I was eventually told that the machine had been checked during delivery and was in good condition. I explained the damage to Reddy and stated that I would return the machine for a refund if it could not be replaced. He then informed me that I would not receive my money back. I had previously experienced poor customer service at this same store when shopping for a fridge, but I did not expect to encounter the same issues again. Unfortunately, the service remains appalling. Due to product scarcity, I had no choice but to return to this store, which I now regret. I would not recommend this store or its customer service to anyone. I am essentially being told to live with a damaged product because they claim it left the store in good condition.
0
Replies (0)JV
Janine V
1 reviews | Active since Nov 2013
7 Jan 2026, 15:50
Best price, top service.
One sweltering hot day my 20 year old trusty Bosch fridge died, and I was desperate to save my food. I went onine and found a sleek new Bosch on the Metro website, and whateapped Metro. 24 hours later the delivery guys arrived with this behemoth, bigger than my first car and it would not fit through any accessible door. They kindly unboxed, carried it around the back, and got it in the house and into the kitchen. Fantastic service! Note to self: view the item in real life before purchasing online, where pictures are a lot smaller than real life.
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Janine V
1 reviews | Active since Nov 2013
7 Jan 2026, 15:50
Best price, top service.
One sweltering hot day my 20 year old trusty Bosch fridge died, and I was desperate to save my food. I went onine and found a sleek new Bosch on the Metro website, and whateapped Metro. 24 hours later the delivery guys arrived with this behemoth, bigger than my first car and it would not fit through any accessible door. They kindly unboxed, carried it around the back, and got it in the house and into the kitchen. Fantastic service! Note to self: view the item in real life before purchasing online, where pictures are a lot smaller than real life.
0
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Yusuf
1 reviews | Active since Nov 2024
9 Nov 2025, 11:07
Wonderful experience
Excellent and efficient service received from this store. I wanted to purchase an item via their online website. Made an enquiry via whatsapp first and the assistant was extremely helpful and polite. Item was delivered in less than 2 days. Will definitely recommend this store. #BlackFriday
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Yusuf
1 reviews | Active since Nov 2024
9 Nov 2025, 11:07
Wonderful experience
Excellent and efficient service received from this store. I wanted to purchase an item via their online website. Made an enquiry via whatsapp first and the assistant was extremely helpful and polite. Item was delivered in less than 2 days. Will definitely recommend this store. #BlackFriday
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