Customer dissappointment

I bought 4 plate gas stove and the oven does not bake/cook food on top.technicians came they said no falty to repair but that oven had manufacture fault as it does not do the work according to the manual.Metro failed me they never want to meet with me i wrnt there several times the manager is in the meeting and the assistant is forever offsick or meeting.all i wanted was to top up and get electric stove to accommodate my needs.still today Metro nebver gave me the report from their side everytime the tell me about Defy but i bought from Metro Homr centre CBD