Great idea but worst implementation. Save yourself headaches.

Great idea, but the worst for customer support, and transparency.. they advertise 0% fee, but they charge a ±8% service fee (+ VAT).. PLUS 3rd party fees.. and their per unit price is double what the municipality charges. A huge rip-off.

I set them up as a beneficiary (as advised), paid for tokens, but did not receive tokens.. and after much effort, eventually a refund was paid. Then I tried the metro "app", only to be told that to longer works.. then I tried the Property Wallet app (also supposedly 0% 3rd-party fee as advertised on their brochure).. but a 1% (+ VAT) fee was charged.

Customer service via WhatsApp sounds great, but they take hours to answer, and their answers are scripted, as if they don't read and/or understand your issue.. so every interaction with them is frustrating, time consuming and ineffective.

Bottom line, do not trust this company at all, and will arrange for meters to be removed. The months of struggling and unhappy tenants is not worth it.