MetroFibre Networx
1 reviews | Active since Member
Metrofibre - dont use them
I have been forced to use metrofibre for the last 2 years as the have the monopoly in the area I live in (as in the only fiber provider in the Suburb) I have a 500mbps line up/down - I am never able to reach these speeds - the ping sits at over 80ms on every speed test and i run at half the speed that I am paying for - No matter how much you talk to them they do nothing - not to mention that they take 48 hours to respond when you log a ticket when your line goes down, and do not even try calling their help line you will sit in waiting for over 30min with no response - you do not get credit on your account for their down time and they have no urgency to resolve issues - I do not recommend using them at all
<div>Dear Michele<br><br>Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.<br><br>Please be advised that we have escalated your query to the relevant department for investigation and assistance. The team will review your concerns regarding speed, latency, and service experience, and provide you with feedback once their assessment has been completed.<br><br>We appreciate your patience while this matter is being addressed.<br><br>Kind Regards,<br>Siboniso<br>MetroFibre Complaints and Escalations<br><br></div>
Best regards,
<div>Dear Michele<br><br>Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.<br><br>Please be advised that we have escalated your query to the relevant department for investigation and assistance. The team will review your concerns regarding speed, latency, and service experience, and provide you with feedback once their assessment has been completed.<br><br>We appreciate your patience while this matter is being addressed.<br><br>Kind Regards,<br>Siboniso<br>MetroFibre Complaints and Escalations<br><br></div>
Best regards,
<div><!--block-->that is the fastest Metrofibre have ever responded to anything in 2 years - I nearly fell off my chair - But pray tell how do you know what my account is in your system from this, without talking to me directly and asking for my details ???? - It looks like a smoke and mirrors response on Hellopeter to try and remedy your reputation that is clearly tarnished </div>
<div><!--block-->that is the fastest Metrofibre have ever responded to anything in 2 years - I nearly fell off my chair - But pray tell how do you know what my account is in your system from this, without talking to me directly and asking for my details ???? - It looks like a smoke and mirrors response on Hellopeter to try and remedy your reputation that is clearly tarnished </div>
<div>Good Day<br><br>Thank you for taking our call. We have sent you an e-mail regarding the conversation. Your query is also currently being worked on.<br><br><br></div>
Best regards,
<div>Good Day<br><br>Thank you for taking our call. We have sent you an e-mail regarding the conversation. Your query is also currently being worked on.<br><br><br></div>
Best regards,