MetroFibre Networx
1 reviews | Active since Member
Continuation of poor service
Good day, I am extremely disappointed with the continued poor service. My network has been cut off again, despite the fact that it was working perfectly until around 12:00. Initially, I assumed there might be a connection issue in the area; however, my neighbours are not experiencing any problems. Payment has already been made, yet I am still without service. Please can you urgently advise what is going on and why my service has been interrupted again despite payment being up to date. I would appreciate immediate assistance in resolving this matter. Kind regards,
<div>Dear Dorkasm,<br><br>Thank you for sharing the details of your experience.<br><br>Your concern regarding the unexpected loss of service despite payment being up to date has been noted, particularly as the connection was working normally earlier in the day and neighbouring services appear unaffected. This requires verification against both the account status and the current technical condition of your service to determine whether the interruption is related to provisioning, line status, or another isolated fault.<br><br>The matter will be reviewed with the relevant teams to confirm the cause of the interruption, the actions required to restore service, and whether any recurring factor is contributing to these repeated disconnections.<br><br>Further feedback will be provided once the responsible team has confirmed the findings and next steps.<br><br>Best regards,<br>Marilize<br>MetroFibre Complaints & Escalations<br><br></div>
Best regards,
<div>Dear Dorkasm,<br><br>Thank you for sharing the details of your experience.<br><br>Your concern regarding the unexpected loss of service despite payment being up to date has been noted, particularly as the connection was working normally earlier in the day and neighbouring services appear unaffected. This requires verification against both the account status and the current technical condition of your service to determine whether the interruption is related to provisioning, line status, or another isolated fault.<br><br>The matter will be reviewed with the relevant teams to confirm the cause of the interruption, the actions required to restore service, and whether any recurring factor is contributing to these repeated disconnections.<br><br>Further feedback will be provided once the responsible team has confirmed the findings and next steps.<br><br>Best regards,<br>Marilize<br>MetroFibre Complaints & Escalations<br><br></div>
Best regards,
<div><!--block-->Still awaiting for further feedback as i still don't have connection </div>
<div><!--block-->Still awaiting for further feedback as i still don't have connection </div>