Formal Complaint Regarding Service Experience – Isuzu Extended Cab 300

recently took my Isuzu Extended Cab 300 to Meyers Motors Isuzu Beacon Bay for its 60,000km service on 19 November 2024. While the service was completed, issues with the air conditioning, overheating, and sensors were not addressed as promised. I booked a follow-up appointment for 26 November 2024, but since then, I have faced poor communication, delays, and no clear updates on the status of my vehicle.

Despite being told I would be contacted regarding the diagnostics and warranty approval, I have had to repeatedly follow up with no concrete answers. This lack of professionalism and transparency has caused significant inconvenience and financial strain as I am left without my vehicle. I am deeply disappointed with the service and urge Meyers Motors to improve their customer care and accountability.