MIA Telecoms
1.4|21 reviews
A
Anonymous
1 reviews | Active since Member
02 Mar 2021, 16:16
MIA Telecoms Internet
<div>So here is the story; We signed up with MIA with a MTN 10MB link with a 99% SLA. The service was not bad. However, every time there was loadshedding, the link went down. (Completely) We asked them to remedy the situation but got tragic service from them. They said that the MTN tower's batteries got stolen, and there is nothing they can do about it. After various communications and pleadings for them to please help us with the problem, nothing was done to remedy the situation. We decided to go to a service provider (WIRULINK), that was working during loadshedding. We canceled the contract with MIA. We received a letter from them that in short said the following. "We don't care if you did not receive service from us and neither do we care how many times you asked us to remedy the situation, we want our future payments, and a decommissioning fee of R5000" A company that makes you sign a 99 % uptime SLA and do not care when they cannot provide you with the service as per their agreement cannot be allowed to get away with their incompetency. </div>
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Replies (106)MIA Telecoms's replyOfficial
19 Apr 2021, 07:23“The terms of the Agreement, which were signed by Mr Quinton G, were explained to him in a letter, as a response to a letter received from his attorney.
In the aforementioned reply letter, as is practice, the relevant clauses to which he (or in this case his company) bound itself, were detailed and quoted verbatim from the signed Agreement. We informed his attorney in our reply letter of the correct cancellation clauses which were once again quoted verbatim from the signed Agreement. Mr. Quinton G has chosen to take our detailed reply letter and paraphrase his interpretation of its content to suit his agenda which makes his comments spurious and inaccurate. It is important to note that the matter became settled with Mr G’s Company paying an agreed settlement amount to us, which appears counter intuitive if anyone accepts his comments about warning people not to deal with us. Regards MIA”
In the aforementioned reply letter, as is practice, the relevant clauses to which he (or in this case his company) bound itself, were detailed and quoted verbatim from the signed Agreement. We informed his attorney in our reply letter of the correct cancellation clauses which were once again quoted verbatim from the signed Agreement. Mr. Quinton G has chosen to take our detailed reply letter and paraphrase his interpretation of its content to suit his agenda which makes his comments spurious and inaccurate. It is important to note that the matter became settled with Mr G’s Company paying an agreed settlement amount to us, which appears counter intuitive if anyone accepts his comments about warning people not to deal with us. Regards MIA”
Best regards,
MIA Telecoms's reply19 Apr 2021, 07:23
Official
“The terms of the Agreement, which were signed by Mr Quinton G, were explained to him in a letter, as a response to a letter received from his attorney.
In the aforementioned reply letter, as is practice, the relevant clauses to which he (or in this case his company) bound itself, were detailed and quoted verbatim from the signed Agreement. We informed his attorney in our reply letter of the correct cancellation clauses which were once again quoted verbatim from the signed Agreement. Mr. Quinton G has chosen to take our detailed reply letter and paraphrase his interpretation of its content to suit his agenda which makes his comments spurious and inaccurate. It is important to note that the matter became settled with Mr G’s Company paying an agreed settlement amount to us, which appears counter intuitive if anyone accepts his comments about warning people not to deal with us. Regards MIA”
In the aforementioned reply letter, as is practice, the relevant clauses to which he (or in this case his company) bound itself, were detailed and quoted verbatim from the signed Agreement. We informed his attorney in our reply letter of the correct cancellation clauses which were once again quoted verbatim from the signed Agreement. Mr. Quinton G has chosen to take our detailed reply letter and paraphrase his interpretation of its content to suit his agenda which makes his comments spurious and inaccurate. It is important to note that the matter became settled with Mr G’s Company paying an agreed settlement amount to us, which appears counter intuitive if anyone accepts his comments about warning people not to deal with us. Regards MIA”
Best regards,
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Anonymous's updateReviewer Update
28 Mar 2023, 12:25Hope your reply helped... Still see that you remove every bad review from every platform that you can. Still wont trust these people.
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Anonymous's update28 Mar 2023, 12:25
Reviewer Update
Hope your reply helped... Still see that you remove every bad review from every platform that you can. Still wont trust these people.