MT
MIA Telecoms
Claimed Business
MT
MIA Telecoms
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKS
Katlego S
1 reviews | Active since Jan 2020
22 Feb 2024, 17:35
Pathetic Service
I am writing to bring to your attention some significant concerns regarding the services provided by MIA Telecoms, with whom I have been affiliated for the past three years. Since the inception of our partnership with MIA, I regret to express that our experience has been consistently marred by inefficiencies and shortcomings across various departments within the organization. From initial interactions with reception to engagements with sales, accounts, technical support, and management, it has become evident that there are systemic issues affecting the quality of service delivery. Regrettably, these challenges have had a tangible impact on our business operations. Despite concerted efforts to maintain customer relationships and foster growth, we have encountered obstacles stemming from the inadequacies within MIA's operations. Instances of rudeness, incompetence, and a lack of accountability seem to permeate the organizational culture, further exacerbating our difficulties. Of particular concern is the frequent lack of transparency and communication regarding changes within MIA's systems and procedures. For example, the recent revelation that our company needed to undergo credit vetting anew, despite prior assurances and ongoing business engagements, underscores a fundamental breakdown in client management protocols. Furthermore, the abrupt discontinuation of services such as the MTN Porta platform without prior notification or adequate transition support reflects a disregard for client welfare and operational continuity. The absence of training or guidance on navigating the purportedly updated systems has compounded our challenges, leading to client attrition and reputational damage for our company. In light of these persistent issues and their detrimental impact on our business, I urge you to address these concerns with utmost urgency and sincerity. It is imperative that MIA Telecoms reassess its internal processes, prioritize client-centricity, and uphold the standards expected of a reputable telecommunications service provider.
Helpful (0)
|Replies (0)KS
Katlego S
1 reviews | Active since Jan 2020
22 Feb 2024, 17:35
Pathetic Service
I am writing to bring to your attention some significant concerns regarding the services provided by MIA Telecoms, with whom I have been affiliated for the past three years. Since the inception of our partnership with MIA, I regret to express that our experience has been consistently marred by inefficiencies and shortcomings across various departments within the organization. From initial interactions with reception to engagements with sales, accounts, technical support, and management, it has become evident that there are systemic issues affecting the quality of service delivery. Regrettably, these challenges have had a tangible impact on our business operations. Despite concerted efforts to maintain customer relationships and foster growth, we have encountered obstacles stemming from the inadequacies within MIA's operations. Instances of rudeness, incompetence, and a lack of accountability seem to permeate the organizational culture, further exacerbating our difficulties. Of particular concern is the frequent lack of transparency and communication regarding changes within MIA's systems and procedures. For example, the recent revelation that our company needed to undergo credit vetting anew, despite prior assurances and ongoing business engagements, underscores a fundamental breakdown in client management protocols. Furthermore, the abrupt discontinuation of services such as the MTN Porta platform without prior notification or adequate transition support reflects a disregard for client welfare and operational continuity. The absence of training or guidance on navigating the purportedly updated systems has compounded our challenges, leading to client attrition and reputational damage for our company. In light of these persistent issues and their detrimental impact on our business, I urge you to address these concerns with utmost urgency and sincerity. It is imperative that MIA Telecoms reassess its internal processes, prioritize client-centricity, and uphold the standards expected of a reputable telecommunications service provider.
0
Replies (0)LB
Liesel B
1 reviews | Active since Jan 2020
7 Dec 2023, 13:30
Shocking service
Following 9 emails, to 24 different employees, 41 phone calls and 3 text messages, I have tried to contact the GM, in order to have our switchboard attended to. We are a busy medical practice and the impact of not having a reliable telephone service is exceedingly difficult to maintain. We have been without a telephone service since Monday morning. What else do we need to do to get service? Why should it be necessary for a client to go to these lengths. This has to be the worst telecoms company we have ever dealt with.
Helpful (0)
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Liesel B
1 reviews | Active since Jan 2020
7 Dec 2023, 13:30
Shocking service
Following 9 emails, to 24 different employees, 41 phone calls and 3 text messages, I have tried to contact the GM, in order to have our switchboard attended to. We are a busy medical practice and the impact of not having a reliable telephone service is exceedingly difficult to maintain. We have been without a telephone service since Monday morning. What else do we need to do to get service? Why should it be necessary for a client to go to these lengths. This has to be the worst telecoms company we have ever dealt with.
0
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LM
Lerato M
1 reviews | Active since Jan 2020
25 May 2021, 07:42
Rude and unprofessional consultant
Yesterday a lady by the name Nokubonga Mkhize cell number 0649819871 insulted me on my whatsaap after i told her she does not have phone manners because she called me with 0310107016 and when i answer she was laughing like a ********** and i told her she must call me back when she has phone manners. To my surprise she took my number and went on whatsaap to insult me with her cell number 0649819871. I have her conversation on my whatsaap where she was swearing at me and telling me she will bewitch me. I suggest the management of this company should teach their employees manners and their staff should not whatsaap us that is rude. Please remove my number on your data base because i do not want to be associated with such stupidity.
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
25 May 2021, 07:42
Rude and unprofessional consultant
Yesterday a lady by the name Nokubonga Mkhize cell number 0649819871 insulted me on my whatsaap after i told her she does not have phone manners because she called me with 0310107016 and when i answer she was laughing like a ********** and i told her she must call me back when she has phone manners. To my surprise she took my number and went on whatsaap to insult me with her cell number 0649819871. I have her conversation on my whatsaap where she was swearing at me and telling me she will bewitch me. I suggest the management of this company should teach their employees manners and their staff should not whatsaap us that is rude. Please remove my number on your data base because i do not want to be associated with such stupidity.
0
Replies (0)CP
Caleb P
1 reviews | Active since Jan 2020
12 Mar 2021, 11:14
MIA Telecoms Bad Service
The company only sells contracts and have absolutely no support structure in place to help their clients. We have incurred costs to rectify the issues caused by the products (Internet) they sell. They have a ZERO care policy when it comes to something they sell. They would rather force you to pay for services that they are unable to render. I wish I could go back to the day I decided that we will be using MIA Telecoms, and rather kick myself in the face than make the decision to make use of the services they offer.
Helpful (0)
|Replies (0)CP
Caleb P
1 reviews | Active since Jan 2020
12 Mar 2021, 11:14
MIA Telecoms Bad Service
The company only sells contracts and have absolutely no support structure in place to help their clients. We have incurred costs to rectify the issues caused by the products (Internet) they sell. They have a ZERO care policy when it comes to something they sell. They would rather force you to pay for services that they are unable to render. I wish I could go back to the day I decided that we will be using MIA Telecoms, and rather kick myself in the face than make the decision to make use of the services they offer.
0
Replies (0)OM
Oct M
1 reviews | Active since Jan 2020
5 Mar 2021, 13:15
MIA Telecoms Bad Service
Service Provider: MIA Telecoms Contract Period: 60 Months We are having an issue from December 2017 at a cost of R3000+ This is absolutely unfair as we are drastically losing customers who cannot reach us which is affecting our revenue on a daily basis. Calls are continuously being dropped. MIA Telecoms, continuously ignore our emails to rectify the issue.
Helpful (0)
|Replies (0)OM
Oct M
1 reviews | Active since Jan 2020
5 Mar 2021, 13:15
MIA Telecoms Bad Service
Service Provider: MIA Telecoms Contract Period: 60 Months We are having an issue from December 2017 at a cost of R3000+ This is absolutely unfair as we are drastically losing customers who cannot reach us which is affecting our revenue on a daily basis. Calls are continuously being dropped. MIA Telecoms, continuously ignore our emails to rectify the issue.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Mar 2021, 16:16
MIA Telecoms Internet
<div>So here is the story; We signed up with MIA with a MTN 10MB link with a 99% SLA. The service was not bad. However, every time there was loadshedding, the link went down. (Completely) We asked them to remedy the situation but got tragic service from them. They said that the MTN tower's batteries got stolen, and there is nothing they can do about it. After various communications and pleadings for them to please help us with the problem, nothing was done to remedy the situation. We decided to go to a service provider (WIRULINK), that was working during loadshedding. We canceled the contract with MIA. We received a letter from them that in short said the following. "We don't care if you did not receive service from us and neither do we care how many times you asked us to remedy the situation, we want our future payments, and a decommissioning fee of R5000" A company that makes you sign a 99 % uptime SLA and do not care when they cannot provide you with the service as per their agreement cannot be allowed to get away with their incompetency. </div>
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2021, 16:16
MIA Telecoms Internet
<div>So here is the story; We signed up with MIA with a MTN 10MB link with a 99% SLA. The service was not bad. However, every time there was loadshedding, the link went down. (Completely) We asked them to remedy the situation but got tragic service from them. They said that the MTN tower's batteries got stolen, and there is nothing they can do about it. After various communications and pleadings for them to please help us with the problem, nothing was done to remedy the situation. We decided to go to a service provider (WIRULINK), that was working during loadshedding. We canceled the contract with MIA. We received a letter from them that in short said the following. "We don't care if you did not receive service from us and neither do we care how many times you asked us to remedy the situation, we want our future payments, and a decommissioning fee of R5000" A company that makes you sign a 99 % uptime SLA and do not care when they cannot provide you with the service as per their agreement cannot be allowed to get away with their incompetency. </div>
0
Replies (0)MB
Margo B
1 reviews | Active since Jan 2020
24 Nov 2020, 07:07
83 days not enough to sort out a fault
MIA Telecoms is the WORST company to log a system fault with. I logged a fault report on the 2nd of September for a phone not able to transfer, and it has been 83 days no solutions!!! I've sent numerous emails to try to follow up, and can't get through to their landlines. The monthly debit order amount is over R6000 but I guess that does not include actual customer service.
Helpful (0)
|Replies (0)MB
Margo B
1 reviews | Active since Jan 2020
24 Nov 2020, 07:07
83 days not enough to sort out a fault
MIA Telecoms is the WORST company to log a system fault with. I logged a fault report on the 2nd of September for a phone not able to transfer, and it has been 83 days no solutions!!! I've sent numerous emails to try to follow up, and can't get through to their landlines. The monthly debit order amount is over R6000 but I guess that does not include actual customer service.
0
Replies (0)