MK
Michael Kors
Unclaimed Business
MK
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
May '25 - Apr '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Michael Kors
Michael Kors has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Michael Kors across 29 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceOB
Olebogeng B
1 reviews | Active since Jan 2020
17 Dec 2025, 09:46
Delayed Order
14 days later and I still haven't received my order nor any communication from Michael Kors. I can't even trace my order. So disappointed!
Helpful (0)
|Replies (0)OB
Olebogeng B
1 reviews | Active since Jan 2020
17 Dec 2025, 09:46
Delayed Order
14 days later and I still haven't received my order nor any communication from Michael Kors. I can't even trace my order. So disappointed!
0
Replies (0)TM
Thandeka M
1 reviews | Active since Jan 2020
11 Dec 2025, 19:16
Extremely Disappointed Are We Paying Luxury Prices for **** Quality
I bought a Michael Kors belt at the Mall of Africa store and have worn it only three times. It’s not even three months old, yet the metal buckle, which was silver when I bought it, has now turned bronze. I returned the belt to the store and have been calling repeatedly, but all I get told is that they are “waiting for the claim to be approved.” It has been weeks actually months with no refund, no exchange, and no real explanation. They even admitted it might be a factory fault, yet still refuse to refund no exchange. What shocked me even more is that I checked other items I bought from the same store the gold metal logos on two different pairs of shoes have also turned bronze. When I asked why this happens, they blamed water, which makes no sense for products sold at luxury prices. At this point, it honestly feels like we’re paying premium money for products that don’t meet the quality. For me, this is a huge red flag. How is it that items from a so-called luxury brand start fading and changing color. I am extremely disappointed this experience makes me question whether the products are even genuine or just poor quality. All I want is fair treatment a refund or a proper exchange for a product that clearly failed long before it should have.
Helpful (0)
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Thandeka M
1 reviews | Active since Jan 2020
11 Dec 2025, 19:16
Extremely Disappointed Are We Paying Luxury Prices for **** Quality
I bought a Michael Kors belt at the Mall of Africa store and have worn it only three times. It’s not even three months old, yet the metal buckle, which was silver when I bought it, has now turned bronze. I returned the belt to the store and have been calling repeatedly, but all I get told is that they are “waiting for the claim to be approved.” It has been weeks actually months with no refund, no exchange, and no real explanation. They even admitted it might be a factory fault, yet still refuse to refund no exchange. What shocked me even more is that I checked other items I bought from the same store the gold metal logos on two different pairs of shoes have also turned bronze. When I asked why this happens, they blamed water, which makes no sense for products sold at luxury prices. At this point, it honestly feels like we’re paying premium money for products that don’t meet the quality. For me, this is a huge red flag. How is it that items from a so-called luxury brand start fading and changing color. I am extremely disappointed this experience makes me question whether the products are even genuine or just poor quality. All I want is fair treatment a refund or a proper exchange for a product that clearly failed long before it should have.
0
Replies (0)DE
Dowayne E
1 reviews | Active since Jan 2020
29 Oct 2025, 07:22
Cardboard box when shipping
Today Hi, I’m the Michael Kors’ virtual assistant. I use your information to assist you, view our Privacy Notice for more details. This chat may be retained. Please click on the ‘Start conversation’ button below. Start conversation Dowayne – 6:43 PM Before we start, I'll need to collect your name and email address. What is your name please? MK Assistant – 6:43 PM Dowayne Dowayne – 6:43 PM Thanks Dowayne, and what's your email address? MK Assistant – 6:43 PM Dowayneedwards@gmail.com Dowayne – 6:44 PM Thanks Dowayne How can I help you? To start, you can write your query or select from one of the options: Help with an order Product information Placing an order Finding a store MK Assistant – 6:44 PM Product information Dowayne – 6:44 PM I can give you information about product availability and sizing as well our warranty policy. Please choose one of the following. Availability & Sizes Warranty Dust bags MK Assistant – 6:44 PM Dust bags Dowayne – 6:44 PM Small leather goods and cross-body bags, along with fabric totes and selected handbags, are not received with a Michael Kors dust bag. The product description should detail this information. Should you wish, you are welcome to purchase one from our website. Is there anything else I can help you with? MK Assistant – 6:44 PM Talk to an agent Dowayne – 6:44 PM I'm transferring you to one of our agents now. They will answer as soon as they're available. Thanks for chatting with me, Dowayne MK Assistant – 6:44 PM You are now connected to Anita. – 6:45 PM Info – 6:45 PM Hello, you're chatting with Anita. How may I help you? Anita – 6:45 PM Hi I made a recent purchase, and the purchase arrived in a brown shipping bag, is this normal, I’m giving it for a gift do we use that cardboard box? Dowayne – 6:46 PM HI Dowayne, do you have the order number please? Anita – 6:47 PM GE9953033619NL Dowayne – 6:47 PM Thank you, let me get the order up, bear with me please Anita – 6:48 PM Hi Dowayne, sorry to keep you Can you upload a picture of how you received the item please? Anita – 6:52 PM Ok give me a minute Dowayne – 6:54 PM Of course, thank you Anita – 6:54 PM Dowayne – 6:55 PM Dowayne – 6:56 PM Yes that is the usual packaging used by the courier Can I help with anything else? Anita – 6:57 PM No just disappointed because I would get much better packaging if I bought from store I mean physical store Dowayne – 6:58 PM Yes I am sorry but the store have different packaging. You can contact your local store to see if they can help you with this? Anita – 6:58 PM Have I answered all of your questions today? Anita – 7:00 PM See please escalate I can go there but bought this for a gift now I must wrap this box it’s really disappointing and doesn’t make a good image for the official Micheal Kors brand I bought from feel very disappointed Dowayne – 7:00 PM You must warn people that there is no packaging now my gift looks **** Dowayne – 7:00 PM I am sorry about this. You would need to contact thestore directly as we cannot contact global stores, apologies The courier packages items for secure transport but I understand your frustration Please contact the store to see what they can help with Anita – 7:01 PM Can I help with anything else at this time? Anita – 7:01 PM Ok seeing that you can’t contact them I want to put in a formal complaint please send a thread of this message to my email address so I can send it to customer complaints dowayneedwards@gmail.com this makes a luxury gift look cheap Dowayne – 7:03 PM You are now connected to Anita. – 7:03 PM Info – 7:03 PM And your responses feel cheap send me contact details for formal complaints Dowayne – 7:04 PM Sorry our wait times are longer than expected. You will be connected to an agent shortly. – 7:09 PM You are now connected to Karol. – 7:09 PM Info – 7:09 PM Thank you for contacting Michael Kors Customer Service. My name is Karol. I will be assisting you today. Karol – 7:09 PM Will put these pictures on your social media rather Dowayne – 7:09 PM Is there any other question I can help you with? Karol – 7:10 PM Please send me email where I can make formal complaints Dowayne – 7:11 PM I understand your concern. Here is Contact Us | Michael Kors [ZA] Karol – 7:12 PM And the global one, Dowayne – 7:13 PM I will just add those pictures to their social media too… this is a **** Dowayne – 7:14 PM We only have one email channel, the one I have sent you. I'm sorry the resolution wasn't the one you expected; however, please let me know if you need something else. I will be here Contact Us | Michael Kors [ZA]
Helpful (0)
|Replies (0)DE
Dowayne E
1 reviews | Active since Jan 2020
29 Oct 2025, 07:22
Cardboard box when shipping
Today Hi, I’m the Michael Kors’ virtual assistant. I use your information to assist you, view our Privacy Notice for more details. This chat may be retained. Please click on the ‘Start conversation’ button below. Start conversation Dowayne – 6:43 PM Before we start, I'll need to collect your name and email address. What is your name please? MK Assistant – 6:43 PM Dowayne Dowayne – 6:43 PM Thanks Dowayne, and what's your email address? MK Assistant – 6:43 PM Dowayneedwards@gmail.com Dowayne – 6:44 PM Thanks Dowayne How can I help you? To start, you can write your query or select from one of the options: Help with an order Product information Placing an order Finding a store MK Assistant – 6:44 PM Product information Dowayne – 6:44 PM I can give you information about product availability and sizing as well our warranty policy. Please choose one of the following. Availability & Sizes Warranty Dust bags MK Assistant – 6:44 PM Dust bags Dowayne – 6:44 PM Small leather goods and cross-body bags, along with fabric totes and selected handbags, are not received with a Michael Kors dust bag. The product description should detail this information. Should you wish, you are welcome to purchase one from our website. Is there anything else I can help you with? MK Assistant – 6:44 PM Talk to an agent Dowayne – 6:44 PM I'm transferring you to one of our agents now. They will answer as soon as they're available. Thanks for chatting with me, Dowayne MK Assistant – 6:44 PM You are now connected to Anita. – 6:45 PM Info – 6:45 PM Hello, you're chatting with Anita. How may I help you? Anita – 6:45 PM Hi I made a recent purchase, and the purchase arrived in a brown shipping bag, is this normal, I’m giving it for a gift do we use that cardboard box? Dowayne – 6:46 PM HI Dowayne, do you have the order number please? Anita – 6:47 PM GE9953033619NL Dowayne – 6:47 PM Thank you, let me get the order up, bear with me please Anita – 6:48 PM Hi Dowayne, sorry to keep you Can you upload a picture of how you received the item please? Anita – 6:52 PM Ok give me a minute Dowayne – 6:54 PM Of course, thank you Anita – 6:54 PM Dowayne – 6:55 PM Dowayne – 6:56 PM Yes that is the usual packaging used by the courier Can I help with anything else? Anita – 6:57 PM No just disappointed because I would get much better packaging if I bought from store I mean physical store Dowayne – 6:58 PM Yes I am sorry but the store have different packaging. You can contact your local store to see if they can help you with this? Anita – 6:58 PM Have I answered all of your questions today? Anita – 7:00 PM See please escalate I can go there but bought this for a gift now I must wrap this box it’s really disappointing and doesn’t make a good image for the official Micheal Kors brand I bought from feel very disappointed Dowayne – 7:00 PM You must warn people that there is no packaging now my gift looks **** Dowayne – 7:00 PM I am sorry about this. You would need to contact thestore directly as we cannot contact global stores, apologies The courier packages items for secure transport but I understand your frustration Please contact the store to see what they can help with Anita – 7:01 PM Can I help with anything else at this time? Anita – 7:01 PM Ok seeing that you can’t contact them I want to put in a formal complaint please send a thread of this message to my email address so I can send it to customer complaints dowayneedwards@gmail.com this makes a luxury gift look cheap Dowayne – 7:03 PM You are now connected to Anita. – 7:03 PM Info – 7:03 PM And your responses feel cheap send me contact details for formal complaints Dowayne – 7:04 PM Sorry our wait times are longer than expected. You will be connected to an agent shortly. – 7:09 PM You are now connected to Karol. – 7:09 PM Info – 7:09 PM Thank you for contacting Michael Kors Customer Service. My name is Karol. I will be assisting you today. Karol – 7:09 PM Will put these pictures on your social media rather Dowayne – 7:09 PM Is there any other question I can help you with? Karol – 7:10 PM Please send me email where I can make formal complaints Dowayne – 7:11 PM I understand your concern. Here is Contact Us | Michael Kors [ZA] Karol – 7:12 PM And the global one, Dowayne – 7:13 PM I will just add those pictures to their social media too… this is a **** Dowayne – 7:14 PM We only have one email channel, the one I have sent you. I'm sorry the resolution wasn't the one you expected; however, please let me know if you need something else. I will be here Contact Us | Michael Kors [ZA]
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Replies (0)A
DF
DrLu F
1 reviews | Active since Jan 2020
9 Jul 2025, 10:33
Michale Kors Cape Town maybe selling ****s?
I bought this expensive perfume at Michael Kors V&A Waterfront branch in Cape Town. What a waste of money. The perfume is pure water and doesn't even last a minute after putting it. I suspect this perfume is ****. I wonder if this outlet is not using the brand name to sell ****s. When I called the store, they indicated that they don't do exchanges. Be warned people
Helpful (0)
|Replies (0)DF
DrLu F
1 reviews | Active since Jan 2020
9 Jul 2025, 10:33
Michale Kors Cape Town maybe selling ****s?
I bought this expensive perfume at Michael Kors V&A Waterfront branch in Cape Town. What a waste of money. The perfume is pure water and doesn't even last a minute after putting it. I suspect this perfume is ****. I wonder if this outlet is not using the brand name to sell ****s. When I called the store, they indicated that they don't do exchanges. Be warned people
0
Replies (0)SM
NM
NATASSHA M
1 reviews | Active since Jan 2020
13 Jan 2025, 15:33
Policy destroys customer satisfaction
I received a hand bag for my birthday. I have always wanted a Michael Kors bag but could not afford one. I don't like the colour and contacted the Sandton City branch to exchange it. They refused saying it was over 7 days and the company policy will not allow it. How pathetic is that. I finally have a bag from a brand I have always wanted and don't like it. So much for customer satisfaction
Helpful (0)
|Replies (0)NM
NATASSHA M
1 reviews | Active since Jan 2020
13 Jan 2025, 15:33
Policy destroys customer satisfaction
I received a hand bag for my birthday. I have always wanted a Michael Kors bag but could not afford one. I don't like the colour and contacted the Sandton City branch to exchange it. They refused saying it was over 7 days and the company policy will not allow it. How pathetic is that. I finally have a bag from a brand I have always wanted and don't like it. So much for customer satisfaction
0
Replies (0)TM
Tshepiso M
1 reviews | Active since Jan 2020
3 Dec 2024, 12:52
Best Service Ever
I received the best service ever at Michael Kors Mall of Africa, Nomsa Ntuli you deserve every good thing in this world, your patience and kindness amazed me.
Helpful (0)
|Replies (0)TM
Tshepiso M
1 reviews | Active since Jan 2020
3 Dec 2024, 12:52
Best Service Ever
I received the best service ever at Michael Kors Mall of Africa, Nomsa Ntuli you deserve every good thing in this world, your patience and kindness amazed me.
0
Replies (0)