Poor service.

Unfortunately I haven't had the greatest of experiences, due to unforseen circumstances, I had to cancel an appointment and asked for a refund (after being informed that I need to pay the full amount for a service). It's been over a month already, and I still haven't received a full refund as yet - I've received my refund in drips and drabs, and whenever I ask for an update regarding the outstanding amount, there is always some sort of an excuse, promises of the refund to be made following day, when the next day comes - still no refund has been done. I'm honestly disappointed, as I had to pay my money upfront into her bank account and have it cleared that same day, but can't seem to get it back, especially if a service hasn't been rendered. As I said, when you contact Suzanne, she either ignores your message, or, there's always an excuse (she was in hospital, power outages, a student hasn't paid her, stock expenses therefore not enough cashflow, but as a business - shouldn't you make provision for such things?). A person tries to be patient, but how patient can one continue to be? Very disappointed and definitely wouldn't recommend her. Think twice before booking, especially if you would need to cancel and ask for a refund.