When Tech Giants ***** From Individuals

What should simply create order and balance through technology by streamlining administrative flow and productivity has turned into a lengthy nightmare, drawn out over six months. An annual Microsoft 365 Family Subscription purchased through Google Play Store was activated with a simultaneous monthly subscription due to a seeming technical glitch. Both the annual and monthly susbcriptions were billed and debited upfront. Attempts to resolve the double subscription failed through both entities and cancellation through the Microsoft Copilot app was done. This resulted in the annual subscription, which could not be used simultaneously and fails such logic, also dissapearing from my Microsoft account.

Having made contact through some of the most frustrating support services channels with both organizations has resulted only in greater frustration as the problem requires explanation and troubleshooting in an endless repetative loop as both Microsoft and Google simply keep referring the matter back to the other. This doesn't follow the logical channel of tech expert to tech expert either and instead the consumer is told to address it with the 3rd party seller or the app developer.

In a battle to resolve a technical issue that exists between two global tech companies the consumer is given a never ending run around without either provider ever tackling the root cause of such a glitch, let alone rectifying the subscription for the consumer to continue using their services whilst declining any refund as "it doesn't meet policy requirements". It is clear that to giant tech corporations, we as private consumers are nothing and *****ing our money by failing to address the fundamental problem is a matter of everyday business.

If the problem itself wasn't bad enough, good luck to anyone trying to contact either organization's support services. The maze of links and redirectional support topic options make it near impossible to reach a live web chat (texting, no personal interaction like humans) where you get to explain the situation over and over as they play a game of tennis in which you are the ball being hit back and forth. When you think you're making progress, you're mistaken and get lobbed back to the other side only to start explaining right from the beginning. Providing them with refence numbers of all previous engagements certainly doesn't eliminate their need for you to start afresh.

Getting to communicate with a supervisor is even harder as they actively steer away from it in such a live web chat and only when repeatedly and eventually aggressively insisting on liaising with a supervisor do they connect you to one, only to explain from the begining all over again. When you request an email address to submit your supporting communications between both organizations for a clear representation of the challenge you face and the inadequate support from either in resolving the matter, you're told no. As it turns out with Microsoft in particular, they are unable to furnish an email address on this live web chat platform for both security and private reasons. Rest assured though, they do't tell you about the same security and privacy concerns when they request your email address and cell phone number in everry engagement on the same platform.

So, in conclussion, not only will the tech giants, Google and Microsoft, take money from consumers while failing to provide the product/ service for it. They will further give you an endless run around as neither will accept accountabilty. What they will do, is take your personal details on their own questionable platforms where they wouldn't even share their own in apparent fear of data breaches.