M
Microsoft
Unclaimed Business
M
Microsoft
Unclaimed Business
34 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#10
in Business & Legal Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|34 Reviews
May '25 - Apr '26
5(0%)
4(3.3%)
3(0%)
2(3.3%)
1(93.3%)
5(0%)
4(3.3%)
3(0%)
2(3.3%)
1(93.3%)
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 08:03
Microsoft phones don't work
As a Microsoft partner I shouldn't have to write a one star review but the support in South Africa from Microsoft is aweful. Their whole strategy of removing themselves from local countries and then trying to support those countries is not sustainable. Their phones cannot call our numbers properly so when I bring a problem to Microsoft they revert to bring their own problems back to me. Extremely frustrating on top of working for free for Microsoft. They really have revolutionised modern day slavery and shown a whole new way of providing less than acceptable service on the back of saving money.
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 08:03
Microsoft phones don't work
As a Microsoft partner I shouldn't have to write a one star review but the support in South Africa from Microsoft is aweful. Their whole strategy of removing themselves from local countries and then trying to support those countries is not sustainable. Their phones cannot call our numbers properly so when I bring a problem to Microsoft they revert to bring their own problems back to me. Extremely frustrating on top of working for free for Microsoft. They really have revolutionised modern day slavery and shown a whole new way of providing less than acceptable service on the back of saving money.
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Replies (0)SG
Stephen G
1 reviews | Active since Jan 2020
27 Feb 2026, 06:20
Microsoft Security and safety of information is nonexistent
My microsoft account was hacked. I reported it to Microsoft. I used the recovery form with all the correct information to recover my account but they didn't even respond. A few days later I saw the account must have been deleted so I created a new account with all the same information as my old one but all data was missing. I've begged for them to recover the information but nothing. Microsoft is an absolute failure and couldn't give a damn about their customers. They have zero interest in customers security or information being used by *****ulent activity. Don't even get me stated on trying to get hold of an agent as clearly no one works at Microsoft in South Africa.
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Stephen G
1 reviews | Active since Jan 2020
27 Feb 2026, 06:20
Microsoft Security and safety of information is nonexistent
My microsoft account was hacked. I reported it to Microsoft. I used the recovery form with all the correct information to recover my account but they didn't even respond. A few days later I saw the account must have been deleted so I created a new account with all the same information as my old one but all data was missing. I've begged for them to recover the information but nothing. Microsoft is an absolute failure and couldn't give a damn about their customers. They have zero interest in customers security or information being used by *****ulent activity. Don't even get me stated on trying to get hold of an agent as clearly no one works at Microsoft in South Africa.
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Replies (0)rD
WB
WERNER B
1 reviews | Active since Jan 2020
10 Jan 2026, 19:13
Microsoft xBox game not redeemable - Zero support with Refunds online Purchase
Microsoft Store – No Support for Refunds on Online Purchases I purchased an Xbox game from the Microsoft Store in good faith, only to discover it does not work on my PC despite being listed as available in my region. I requested a refund within two hours, yet received no response. The online refund system loops endlessly and provides no resolution. The lack of support after payment is deeply disappointing and unacceptable. @Microsoft @Xbox @XboxSupport
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WERNER B
1 reviews | Active since Jan 2020
10 Jan 2026, 19:13
Microsoft xBox game not redeemable - Zero support with Refunds online Purchase
Microsoft Store – No Support for Refunds on Online Purchases I purchased an Xbox game from the Microsoft Store in good faith, only to discover it does not work on my PC despite being listed as available in my region. I requested a refund within two hours, yet received no response. The online refund system loops endlessly and provides no resolution. The lack of support after payment is deeply disappointing and unacceptable. @Microsoft @Xbox @XboxSupport
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Replies (0)JR
Jean-Pierre Ras
1 reviews | Active since Jan 2020
17 Nov 2025, 15:55
Don't Use Microsoft
I am extremely disappointed with Microsoft. After more than eight years as a paying customer, my account was suddenly locked behind a “parental guidance” restriction that I never activated. Since then, I have been completely unable to access my own account. I have contacted Microsoft support every single day, opened multiple cases, and followed every instruction they sent, yet nothing has been resolved. The support responses have been generic and unhelpful, and no one has taken ownership of the issue or escalated it properly. I am still locked out of my account, and the lack of accountability from a company of this size is unacceptable. I expected far better treatment as a long-standing customer. This experience has shown how weak Microsoft’s support system can be when something goes wrong.
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Jean-Pierre Ras
1 reviews | Active since Jan 2020
17 Nov 2025, 15:55
Don't Use Microsoft
I am extremely disappointed with Microsoft. After more than eight years as a paying customer, my account was suddenly locked behind a “parental guidance” restriction that I never activated. Since then, I have been completely unable to access my own account. I have contacted Microsoft support every single day, opened multiple cases, and followed every instruction they sent, yet nothing has been resolved. The support responses have been generic and unhelpful, and no one has taken ownership of the issue or escalated it properly. I am still locked out of my account, and the lack of accountability from a company of this size is unacceptable. I expected far better treatment as a long-standing customer. This experience has shown how weak Microsoft’s support system can be when something goes wrong.
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Replies (0)VB
VZ B
1 reviews | Active since Jan 2020
15 Nov 2025, 05:38
Microsoft takes huge amount monry from account NO PERMISSION
Got no subscription or debit at Microsoft YET DI MICROSOFT TOOK WITHOUT PETMISION R839 at about 3am in morning on 15 Nov 2025 from my acc ********ly So they CAN NOT BE TRUSTED
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VZ B
1 reviews | Active since Jan 2020
15 Nov 2025, 05:38
Microsoft takes huge amount monry from account NO PERMISSION
Got no subscription or debit at Microsoft YET DI MICROSOFT TOOK WITHOUT PETMISION R839 at about 3am in morning on 15 Nov 2025 from my acc ********ly So they CAN NOT BE TRUSTED
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Michele T
1 reviews | Active since Jan 2020
12 Nov 2025, 08:12
microsoft milnerton
i purchase a microsoft 365 due to microsoft was expired. i was on the microsoft page where it pops up to update charges of R159 went off my account. how can i get my money back from microsoft
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