PM
Patrick M
Active since Jul 2015
11
Reviews
0
Industries
Reviews
11 reviews4 months ago
Fastway Couriers – Unprofessional, Unreliable and Completely Disrespectful Service
I am lodging this complaint out of deep frustration and disappointment with the shocking level of service I have received from Fastway Couriers South Africa. I placed an order on 12 December 2026 for items urgently needed for my business operations in the Free State at the beginning of the New Year. Fastway insisted that I pay customs taxes before the parcel even arrived in the country, claiming this would “avoid delays.” I paid the customs fees on 17 December in good faith. Despite this, my parcel has been stuck in limbo. According to Fastway’s own tracking system, the parcel was moved from the Johannesburg depot to the Pretoria depot on 23 December. Since then, I have been calling repeatedly to get clarity on delivery — with absolutely no success. Even on a working day, Saturday 27 December, no one bothered to answer the phones. Their WhatsApp tracking system keeps repeating the same message: “Arrived on 23 December, out for delivery soon.” Yet nothing happens. Today, 29 December, after countless unanswered calls, I finally reached an employee named Pearl, who was not only dismissive but outright rude. She confirmed that the parcel is at the depot but could not guarantee when it will be delivered, despite the system claiming it is “on its way.” Because of Fastway’s incompetence, I have had to postpone my travel to the Free State and delay critical business preparations. I am now forced to wait indefinitely, hoping the parcel might arrive “tomorrow,” while Fastway refuses to answer calls or provide any accountability. This level of service is pathetic, unprofessional, arrogant, and completely unacceptable. Fastway Couriers has shown no respect for customers, no urgency, and no integrity in handling parcels or communication. Going forward, I will never use Fastway again. I will also avoid international purchases that rely on Fastway as a courier. Companies like Takealot and Buffalo Logistics have proven far more reliable and respectful. Fastway Couriers does not deserve my business — or anyone else’s — until they fix their shocking unprofessional service culture
0 replies
4 months ago
Super Communications: Service Beyond Expectations
I recently placed an order with Super Communications and I am truly impressed by their outstanding service. I ordered a laptop on Monday, and within just five days it arrived in excellent condition. The speed and efficiency of the delivery exceeded my expectations. What stood out most was the consistent communication throughout the process. I was kept informed at every stage, which gave me peace of mind and confidence in their professionalism. To my delight, the experience didn’t end there. Alongside my laptop, I received a complimentary laptop bag and a state-of-the-art wireless mouse. This thoughtful gesture added immense value and showed how much Super Communications cares about customer satisfaction. Overall, Super Communications has demonstrated reliability, efficiency, and genuine customer appreciation. I highly recommend them to anyone seeking not just quality products, but also exceptional service.
106 replies
5 months ago
Unfair Treatment, Partial Refund & ************** – The General Store Pretoria East
On 08 November 2025, I purchased an LED light from The General Store (Pretoria East) for R450. Upon attempted installation later that day, the product malfunctioned—flickering continuously and switching off intermittently. I returned to the store the next morning to request a refund or replacement. Despite explaining the defect and referencing my rights under the Consumer Protection Act (Sections 55, 56, and 20), the staff refused to assist. They claimed the product was “cut,” dismissed my concerns, and demanded I leave. They then threw all my receipts across the counter and told me to take my money and go. I was short-changed without explanation and explicitly told, “Never come back here again.” Even though I have reported this to their Head Office, they have never come back to me with any explanation or apology. This was deeply disrespectful and discriminatory. I was denied fair treatment, publicly humiliated, and unjustly banned from the store. Additionally, I observed that the store employs undocumented Zimbabwean nationals, which may contravene the Immigration Act (Sections 38 and 49). I have reported this matter to the Department of Employment and Labour and the Department of Home Affairs for investigation. I urge The General Store’s head office to: - Investigate the conduct of the Pretoria East branch - Refund the outstanding R130 - Issue a formal apology - Ensure compliance with consumer and labour laws
0 replies
6 months ago
Beware of Wesley from Grafiek Bricks and Cement – Suspected **** Operation
I wish to alert fellow consumers to a disturbing experience with an individual named Wesley, who claims to be the owner of Grafiek Bricks and Cement and is now allegedly operating under a new company called Flexitia. I responded to a Facebook adverti*****t offering 2500 stock bricks for R2800 with free delivery. Wesley promptly sent me an invoice and pressured me to pay immediately, promising delivery on Saturday at 11:00. His urgency and insistence raised red flags, especially given the unusually low price. Upon checking the CIPC website, I discovered that Grafiek Bricks and Cement is deregistered. When confronted, Wesley claimed it was his former company and that he now trades under Flexitia. I requested a real-time video call to verify the bricks, but he declined, citing that he was busy. Instead, he sent an old video of a truck—not live proof. Eventually, I agreed to pay on delivery, and he promised to send the bricks on Monday. That delivery never happened. Despite repeated requests, he refused to share the truck driver’s contact and kept making excuses. I also noticed discrepancies in the company’s location—the invoice listed Fochville, but the actual business appears to be in Rustenburg. After I threatened to report him to HelloPeter and open a ******** case for attempted *****, he stopped responding altogether. No bricks were delivered, and no further communication was received. I strongly suspect that this is a **** operation, and I urge HelloPeter and other consumers to investigate and exercise caution. I also question the positive reviews and green stars on this profile—they may be fabricated to mislead buyers. Consumers, please be vigilant. Do not pay upfront without verified proof of goods.
0 replies
8 months ago
Luminara-Pure is a ****
This is a **** I ordered an ointment on the 20 July 2025 after seeing its adverti*****t on TIik Tok. I later received confirmation that I will receive it within 8 days after ordering it. Today on the 08 August, when I track the order I receive the message that the tracker has expired and therefore must buy again. Please be xareful. This is a ****
0 replies
11 months ago
Unprofessional Manipulative Don't Care Attitude of Vodacom
I have reported my dissatisfaction with Vodacom multiple times, but until now, I don't see any real commitment from them to resolve my problems, except to constantly assure me that "a consultant will engage with me in due course", but in vain. My next step is now to lodge my problems with the National Financial Ombud Scheme as well as the office of the Consumer Protection Commissioner
280 replies
12 months ago
Unprofessional Manipulative Dont Care Attitude of Vodacom
I recently shared my inhumane don't care unfortunate experience with vodacom on this platform. Shortly thereafter, I received a message assuring me that my problem will be assigned urgently by a consultant. Indeed thereafter I was called by almost 4 agents from vodacom telling me that they have been assigned to address my problem. What was of concern from all the 4 of them, was that they kept on confirming my 2 problems and promising that they will escalate them to management as they all agree that I have been paying for a service for which I was not using since last year September and that I have since cancelled a month-to-month contract last month and there was no router which was issued to me for this contract. Thus, they could not understand why management is not addressing these problems once and for all because they are aware about them. However, on the 29th of April 2025, I received the following message "You will receive an SMS and Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed". There was no SMS or Email that had been send until to date despite this assurance. So I am still baffled why vodacom is delaying the cancellation of both these contracts and refund me. I won't be surprised that after lodging this complaint here again, I will once more be flattered by agents masquarading as "saviours" of my situation and thereafter disappear without any trace. I deeply regret the day I accepted the telephonic manipulations from these vodacom agents, otherwise I could not be in this unfortunate situation. Vodacom does not care about my financial situation for as long as they get paid every month. I have resolved that I will from this month onward, reverse any deduction from my bank until these problems have been solved successfully. I hope all other possible future to be customers of vodacom will learn from my situation and be reluctant to accept any **** manipulations from vodacom so-called agents to enter any contract online goung forward.
116 replies
12 months ago
Unprofessional, heartless dont care attitude of Vodacom
I been a customer of vodacom for more than 20 years. My recent experience with them is not only disappointing but leaving much to desire. Last year during August, they called me proposing to upgrade my current contracts which I declined. Instead I requested a new sim card with a portable router that I intended to use as additional line. Instead of sending me a portable router, they send me a fixed router which I could not carry around as intended. I raised an objection to this and they immediately send courier to come and pick it up with the sim card and promised to cancel this new account. During my next month payment statement, I noted that I had been debited despite that they assured me that it will be cancelled. I called and lodged a complaint and was promised that the transaction will be cancelled and be refunded. However, this did not happen. At the beginning of this year and last week on Thursday, I again complained about this deduction which continued despite that I have been promised that it will be cancelled. I was told last week that definitely it is going to be cancelled and will receive an SMS in that regard, but nothing has happened until now. Secondly, I have also requested last week on Thursday that my one other month-to -month account be cancelled. Although I was also promised that this will occur within 24 hours thereafter and will receive sms in that regard, that has not happened yet, leaving me to the conclusion that deduction will also continue unabbated like the above account which until to date has not been cancelled.This is the sms I received from them "You will receive an SMS and Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed" I have lost hope in dealing with vodacom as it is clear that they dont care about my complaints. I am even contemplating cancelling all my other month to month contracts going forward.
117 replies
14 months ago
Inhumane and undignified treatment by Discovery Insure following my Motor Vehicle claim due to a minor accident
On the 16th of January 2025, while on holiday in my other house in Bloemfontein, I was reversing my Amarok bakkie when, unfortunately, I did not realise a protruding branch of a tree. This branch slightly damaged the car's backlight and scratched the back lever door. On the 29th of January 2025, I lodged my claim to Discovery Insure via my broker. On the 30th of January, I was sent the first assessor to assess my vehicle at my place in Pretoria. On the 5th February 2023, I received an instruction from Discovery Insure that I should take my vehicle to another assessment on the 7th February 2025 at N4 Autocraft Assessment Centre in Pretoria East. After undergoing a barrage of tests and as if it was not enough, I received another email from Discovery Insure instructing me that I must authorise a vetting-like process to be conducted on myself. This instruction has attached a form requesting my consent to the following eight (8) items aut****d by a certain Izuel Fourie from Discovery Insure: -Consent and permission to obtain all details relating to my previous and current insurance history which includes previous and current claims information and/or any other relevant insurance information from any other insurer and re-insurer. • Consent and permission to obtain all documentation, reports, affidavits, warning statements, blood tests and/or photographs from the South African Police Service (‘SAPS’) or any other law enforcement agency. • Consent to obtain medical information (special personal information), such as clinical notes, medical reports, ambulance records and/or any clinical information from any medical practitioner, laboratory and/or scheme • Consent to obtain any lifestyle, finances, credit history and worthiness, employment details, bank statements and any other information deemed necessary from any financial services provider. • Consent to obtain tracking and vehicle diagnostic information including but not limited to vehicle recognition systems (ANPR and LPR). • Consent to interview yourself as well as other witnesses, interested parties or other third parties who may possess intricate knowledge and in turn provide us with information relevant to the claim and/or the loss. • Consent to inspect the insured property and to conduct expert assessments, to determine the nature, extent, and circumstances of the damage. • Consent to obtain documentation (such as invoices, valuation certificates etc) from any person, platform, and/or establishment. • Any other information required which is deemed necessary to validate and verify the circumstances surrounding the loss from any person, platform, and/or establishment While still grappling with this unconstitutional instruction, I received a call from Izuel on 12 February 2025 telling me that he wanted to go to Bloemfontein to inspect the scene of the accident that afternoon which I objected that it was on short notice. I will only be able to attend with him the next day on the 13th of February to which he agreed. I travelled 550 km's to avail myself to help him with the inspection in loco. On arrival in Bfn, I explained and showed him the photos of the scene before the accident occurred which had big trees which unfortunately were cut including the branch that damaged the vehicle following the accident. Furthermore, I raised my concern about the long list of his request for consent which are unconstitutional and agreed that I am prepared to provide him with each specific information that he requests rather than a blanket consent list some of which don't make sense since they are irrelevant to the claim. For example my bank details, financial records, blood samples, warning statements from police etc. as seen above. He later agreed that he would ensure that he sends me specific requests and I will do everything possible to provide him what he requests, If I don't have such, I will inform him accordingly. To demonstrate that we agreed as such, on Friday 14 of February he requested the photos of the scene which I provided. Later on the same day he also requested the place and date during which my vehicle was serviced. Even though I did not understand the relevance of this request to my accident claim, shortly thereafter I sent him the invoice from the company for which he acknowledged receipt. Today on the 17th of February, I received another email from him instructing me and my broker that he has amended his list and requesting consent to the history of my insurance claims, consent to interview witnesses and consent to do the so-called Automatic Number Plate Recognition (ANPR) and License Plate Recognition (LPR ) according to him to "verify whether my version of events is not preexisting damages to my vehicle". Fortunately, my broker has already furnished him with my claim history immediately thereafter. In it, there is a record of the claim that my building insurance declined to pay since it was related to the wear and tear of my garage door spring and was, as a result, not covered. Thereafter Izuel wants an explanation as to why was it "repudiated" and still wants my consent even though my broker has furnished him with the claim history. and he did not even show any interest in interviewing my wife who is the only witness when we met in Bloemfontein on the 13th of February. My broker has through an email sent to him, expressed his concern at the way I am treated as a client. I feel very much humiliated and denigrated by Discovery Insure. Never before had I been humiliated and treated so disrespectfully by an insurance company. I maintain a high level of impeccable integrity and to allow my integrity to be under such scrutiny just because of a claim of a mere R10K is completely unacceptable and shameful. I was recruited by the agents of Discovery insure themselves with an incentive that I would pay less premium than my then insurance since I am registered with Discovery Bank and Discovery Health to which I was convinced to join as a client. Little did I know that today I would be continuously humiliated and harassed so inhumanly and undignified like a ******** by Discovery Insure. This is too much and I can't take it anymore. I am aware that this continuous harassment is aimed at finding a reason to repudiate my claim which I am entitled to lodge. This is a trend that I have seen unfolding from other reviews about this company in the past.
159 replies
35 months ago
Poor client satisfaction due to unsympathetic don't care insurer treatment
I have since app**** to have this insurance coverage last year where my household is insured at the value of R1.1 million. I was convinced by their following statement that this is the short-term insurance for me” We must provide the best and most comprehensive cover to our clients despite the circumstances around us by ensuring that we protect the risk pool and all its clients. However, on 2023/05/16 I lodged a claim of a power surge incident that led to the damage of my Samsung TV on 2023/05/08. Samsung was approached to diagnose the cause of the problem and eventually, they reported back that the damage is beyond repair and given that parts of the TV were unavailable, it will have to be replaced. A damage report was issued in this regard. Later I received a CIL Settlement form from the insurer that I must complete and that I will only be paid R6500 despite that my damaged TV which was purchased in 2003 was paid R27 000. I refused to complete the form and instead requested a reason why they cannot pay my replacement of R30 000. They failed to give me a reason except to refer me to the CIL form to complete. My broker took the matter up with them but they still could not provide a concrete reason. I then to lodged my complaint with the ombudsman yesterday on 2023/06/13 because of the following reasons 1. The amount that they want to pay me as a settlement for my damage is not even half of what I paid for this TV in 2003 which today could be more than R60 000 given the value of the rand then. 2. My TV had features which were compatible with my DVR for my CCTV cameras namely Picture-in Picture (PnP) and according to the retailers the only current TV’s that can do this are ranging from 75 inches and above. 3. The compensation that they want to issue me can only buy a 50-inch TV and I must still spend additional funds to buy a separate screen for my CCTV-DVR which in my old TV used to do without any problems 4. On bullet 3 of their CLT form dated 25/05/2023 it is indicated that” Items that are no longer available: in the event where the item/s being claimed for are no longer available or are unique, we will supply you with an item as closely matched as possible”. The insurer is not doing what he promised to do in this form. This is a misrepresentation which is aimed at deceiving me as a client. This is not the first incident with this insurer. Last year in November, I claimed a windscreen for my Range Rover which was damaged by a stone. The insurer decided to replace my windscreen with a cheap "fly by night "one instead of the original Range Rover windscreen as it was still in the maintenance plan which confined such installation to be from original parts otherwise one risk maintenance plan cover. After a protracted struggle, I was eventually helped. I am worried whether this company do they embrace their clients' circumstances as they insinuate here above that they endeavour to "provide the best and most comprehensive cover to our clients". I disagree and stand to be convinced further
60 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)