The General Store
Claimed Business
|1.5|2 Reviews (last 12 months)|This business does not respond to reviews
The General Store
Claimed Business
|1.5
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Douglas H
1 reviews | Active since Sept 2025
9 Dec 2025, 06:30
I AM STILL A PENSIONER -a Pet Hate
CLARIFICATION No other reason than, P & P Lephalale desk managers were the last " management I discussed this with, so for this preview, let's use Pick & Pay - Lephalale town branch. This review is not against " The General Store or Pick and Pay. but I had to put somebody's name in (a required field entry) - sorry, General Store & Pick & Pay "; This is against all retailers who run a specific day of the week as " Pensioner Day". I am a pensioner (77 years old) for the whole week, not just on Tuesday, and I do not understand why giant retailers should insult me ( yes, I actually feel insulted when I get to the till, and I ask for my "pensioner discount and I get told " sorry Sir, we don't do pensioner discounts on a Wednesday. Our pensioner day is every Tuesday. " But I could not get here yesterday because (1 of a hundred reasons why I could not get to the store on "pensioner day Tuesday) and I promise you I am still a pensioner, I have not won the Lotto (and therefore I can afford to pay non pensioner discounted prices, i.e. I no longer need the R10 I might saved on PD"s (Pensioner Discounts) if I had got here yesterday.) " Sorry Sir, I only work here. Management makes those decisions. Management's response- " Sorry, Sir, but it is what it is". " 50 years ago, we did a heart transplant. We are now on the verge of colonizing Mars. How difficult can it be to work out a simple system that tracks when (on which day of the week) I took advantage of pensioner day and saved a couple of rands? WHERE THERE'S A WILL, THER'S A WAY. now the response at the till can be - " Sir according to our records you received your Pensioner Discounts when you shopped here on Wednesday. Today is Friday. You only get one day a week to take advantage of our pensioner discounts " so much better than " Sorry Sir but you lost out - Pensioner Day was yesterday" " But I am still a pensioner, and I was counting on my discounts "
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Douglas H
1 reviews | Active since Sept 2025
9 Dec 2025, 06:30
I AM STILL A PENSIONER -a Pet Hate
CLARIFICATION No other reason than, P & P Lephalale desk managers were the last " management I discussed this with, so for this preview, let's use Pick & Pay - Lephalale town branch. This review is not against " The General Store or Pick and Pay. but I had to put somebody's name in (a required field entry) - sorry, General Store & Pick & Pay "; This is against all retailers who run a specific day of the week as " Pensioner Day". I am a pensioner (77 years old) for the whole week, not just on Tuesday, and I do not understand why giant retailers should insult me ( yes, I actually feel insulted when I get to the till, and I ask for my "pensioner discount and I get told " sorry Sir, we don't do pensioner discounts on a Wednesday. Our pensioner day is every Tuesday. " But I could not get here yesterday because (1 of a hundred reasons why I could not get to the store on "pensioner day Tuesday) and I promise you I am still a pensioner, I have not won the Lotto (and therefore I can afford to pay non pensioner discounted prices, i.e. I no longer need the R10 I might saved on PD"s (Pensioner Discounts) if I had got here yesterday.) " Sorry Sir, I only work here. Management makes those decisions. Management's response- " Sorry, Sir, but it is what it is". " 50 years ago, we did a heart transplant. We are now on the verge of colonizing Mars. How difficult can it be to work out a simple system that tracks when (on which day of the week) I took advantage of pensioner day and saved a couple of rands? WHERE THERE'S A WILL, THER'S A WAY. now the response at the till can be - " Sir according to our records you received your Pensioner Discounts when you shopped here on Wednesday. Today is Friday. You only get one day a week to take advantage of our pensioner discounts " so much better than " Sorry Sir but you lost out - Pensioner Day was yesterday" " But I am still a pensioner, and I was counting on my discounts "
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Patrick M
1 reviews | Active since Jul 2015
11 Nov 2025, 15:47
Unfair Treatment, Partial Refund & ************** – The General Store Pretoria East
On 08 November 2025, I purchased an LED light from The General Store (Pretoria East) for R450. Upon attempted installation later that day, the product malfunctioned—flickering continuously and switching off intermittently. I returned to the store the next morning to request a refund or replacement. Despite explaining the defect and referencing my rights under the Consumer Protection Act (Sections 55, 56, and 20), the staff refused to assist. They claimed the product was “cut,” dismissed my concerns, and demanded I leave. They then threw all my receipts across the counter and told me to take my money and go. I was short-changed without explanation and explicitly told, “Never come back here again.” Even though I have reported this to their Head Office, they have never come back to me with any explanation or apology. This was deeply disrespectful and discriminatory. I was denied fair treatment, publicly humiliated, and unjustly banned from the store. Additionally, I observed that the store employs undocumented Zimbabwean nationals, which may contravene the Immigration Act (Sections 38 and 49). I have reported this matter to the Department of Employment and Labour and the Department of Home Affairs for investigation. I urge The General Store’s head office to: - Investigate the conduct of the Pretoria East branch - Refund the outstanding R130 - Issue a formal apology - Ensure compliance with consumer and labour laws
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Patrick M
1 reviews | Active since Jul 2015
11 Nov 2025, 15:47
Unfair Treatment, Partial Refund & ************** – The General Store Pretoria East
On 08 November 2025, I purchased an LED light from The General Store (Pretoria East) for R450. Upon attempted installation later that day, the product malfunctioned—flickering continuously and switching off intermittently. I returned to the store the next morning to request a refund or replacement. Despite explaining the defect and referencing my rights under the Consumer Protection Act (Sections 55, 56, and 20), the staff refused to assist. They claimed the product was “cut,” dismissed my concerns, and demanded I leave. They then threw all my receipts across the counter and told me to take my money and go. I was short-changed without explanation and explicitly told, “Never come back here again.” Even though I have reported this to their Head Office, they have never come back to me with any explanation or apology. This was deeply disrespectful and discriminatory. I was denied fair treatment, publicly humiliated, and unjustly banned from the store. Additionally, I observed that the store employs undocumented Zimbabwean nationals, which may contravene the Immigration Act (Sections 38 and 49). I have reported this matter to the Department of Employment and Labour and the Department of Home Affairs for investigation. I urge The General Store’s head office to: - Investigate the conduct of the Pretoria East branch - Refund the outstanding R130 - Issue a formal apology - Ensure compliance with consumer and labour laws
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