Unresolved Copilot & Microsoft 365 Copilot Failures Despite Multiple Attempts to Seek Support

I am lodging this complaint due to ongoing and unresolved issues with Copilot and Microsoft 365 Copilot, which have now persisted for several days without any meaningful assistance from Microsoft. As a paying subscriber who relies heavily on these tools for academic, professional, and administrative work, I am extremely dissatisfied with the lack of support and the continued malfunctioning of the service. For the past several weeks, Copilot has repeatedly failed across all my devices. It often becomes completely unresponsive without displaying any error message. On Outlook Mobile, Copilot consistently shows the message: “Something has gone wrong, can’t help right now,” even after restarting the app and my device. Microsoft 365 Copilot also frequently stops mid task with the message: “Can’t regenerate now, try later.” When I try again, I am prompted to “submit feedback,” which I have done countless times without any acknowledgement or assistance. Over the past two days, I have tried every possible support channel — including the Microsoft 365 Admin Center, the official support portal, and even telephone contact — but I have not received any help. Instead, I encountered a suspicious “support” chat that requested my credit card details, which raised immediate ***** concerns. I terminated the interaction to protect my information. Despite being a loyal, paying subscriber, I am receiving no support, no resolution, and no communication from Microsoft. I am now questioning the value of continuing to pay for a service that is not functioning and for which support appears inaccessible. I request urgent intervention, a proper investigation, and a clear resolution plan. I also request that Microsoft address the lack of support and consider compensation for the prolonged disruption.