Review ofMidas
Midas
1.9|64 reviews
Responds in 241 hours 44 min
MA
Mark A
1 reviews | Active since Member
20 Feb 2026, 12:13
Midas/SDMS Springfield
I have been a loyal customer to Midas for many years. I purchased a LUK Clutch Kit for R5015.00 from Midas Springfield. In 9 months the pressure plate has collapsed. I have called them and they told me to get my mechanic to fill out claim forms and that it has to go to LUK and I will wait 3-4 weeks. I have asked them why would I need to this when they I bought the product from Midas Springfield and not LUK. Girish Singh basically told me in decorative terms that they are not responsible, its the manufacturer. Why be so quick to sell something but when there's issue you completely shield yourself from it. I swiped my card at Midas Springfield, I collected my part the very same time at Midas Springfield but now when the part that they sold me is defective, I must follow the manufacturer rules. I did not buy the part from the manufacturer, I bought it from Midas. Midas needs to refund me or exchange their defective part for a new one. They can then follow their claim process with their suppliers. Why my the customer follow your suppliers rules when they bought the product from you and not your supplier. Are the middle man that just eats profit from sales but has ko responsibility for what you selling? I am now left with no car, no refund, no exchange, no compensation for the additional charges. Absolutely nothing! Absolutely Disgusting after sales service. Would never recommend Midas/SDMS to anyone. I rather go to Goldwagen Springfield or Masterparts, pay a little more but know that you getting good quality parts and great after sales service if needed. Absolutely disgusted. LUK, please find better distributors for your products as you will be losing alot of customers with service like this.
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Replies (106)Midas's replyOfficial
20 Feb 2026, 13:07Hi,
Thank you for reaching to us.
We have escalated the matter to our Regional Manager to investigate.
Thank you for reaching to us.
We have escalated the matter to our Regional Manager to investigate.
Best regards,
Midas's reply20 Feb 2026, 13:07
Official
Hi,
Thank you for reaching to us.
We have escalated the matter to our Regional Manager to investigate.
Thank you for reaching to us.
We have escalated the matter to our Regional Manager to investigate.
Best regards,
Midas's replyOfficial
23 Feb 2026, 14:21Hi Mark, Thank you for you correspondence. We wish to clarify that we are an aftermarket parts retail store supplying premium replacement components. All products stocked by us are subject to , and carry, the respective manufacture’s or distributor’s warranty policy. In the unfortunate event of a claim, the prescribed procedures set out by the manufacturer and distributor must be strictly followed. While it is correct that the clutch kit was purchased from Midas Springfield and not directly from LUK, as the appointed manufacturers and distributors we are obliged to administer and process and claim in accordance with their official warranty policy. We are also mindful that payment for the clutch kit was made at out store, and we acknowledge this accordingly. You have indicated that you intent returning the kit for a replacement or refund. Regrettably, before any replacement of refund can be considered, due process must be observed to this end.
Please be assured that we value and appreciate your continued support. In reciprocation, we are committed to doing everything within our capacity, in line with manufacturer policy, to assist in resolving this matter to an acceptable and satisfactory conclusion. We thank you for your understanding and cooperation.
- The attached claim form must be fully completed by the RMI-registered workshop that carried out the installation.
- Proof of Purchase must accompany the claim.
- The complete clutch kit ,must be lodged at out store as soon as possible.
Please be assured that we value and appreciate your continued support. In reciprocation, we are committed to doing everything within our capacity, in line with manufacturer policy, to assist in resolving this matter to an acceptable and satisfactory conclusion. We thank you for your understanding and cooperation.
Best regards,
Midas's reply23 Feb 2026, 14:21
Official
Hi Mark, Thank you for you correspondence. We wish to clarify that we are an aftermarket parts retail store supplying premium replacement components. All products stocked by us are subject to , and carry, the respective manufacture’s or distributor’s warranty policy. In the unfortunate event of a claim, the prescribed procedures set out by the manufacturer and distributor must be strictly followed. While it is correct that the clutch kit was purchased from Midas Springfield and not directly from LUK, as the appointed manufacturers and distributors we are obliged to administer and process and claim in accordance with their official warranty policy. We are also mindful that payment for the clutch kit was made at out store, and we acknowledge this accordingly. You have indicated that you intent returning the kit for a replacement or refund. Regrettably, before any replacement of refund can be considered, due process must be observed to this end.
Please be assured that we value and appreciate your continued support. In reciprocation, we are committed to doing everything within our capacity, in line with manufacturer policy, to assist in resolving this matter to an acceptable and satisfactory conclusion. We thank you for your understanding and cooperation.
- The attached claim form must be fully completed by the RMI-registered workshop that carried out the installation.
- Proof of Purchase must accompany the claim.
- The complete clutch kit ,must be lodged at out store as soon as possible.
Please be assured that we value and appreciate your continued support. In reciprocation, we are committed to doing everything within our capacity, in line with manufacturer policy, to assist in resolving this matter to an acceptable and satisfactory conclusion. We thank you for your understanding and cooperation.
Best regards,