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Midas
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Midas faces significant customer experience challenges across nearly every service dimension. Customers consistently report warranty refusals on batteries and parts, rude and dismissive staff conduct, and a near-total absence of effective communication or aftercare. While isolated instances of exceptional individual staff members are praised by name, the overwhelming pattern is one of poor accountability, product quality disputes, and adversarial customer interactions across multiple branches nationwide.
Top Strengths:
- •Staff Professionalism & Conduct: A small number of standout employees like Vernon Delport, Micheal, Xolani, Jaco and Hannes are praised by name for going above and beyond, showing genuine care and professionalism despite the broader pattern of poor conduct.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#11Ranked In Repairs & Service
241 hours 44 minutesAverage Time To Reply
-78 NPSRecommended: Unlikely
Replied to 88% of negative reviews
Typically takes less than 234 hours 26 min to reply
TrustIndex
0
Score
Ranking
#11
in Repairs & Service
Avg Reply
241 hours 44 minutes
NPS Score
-78
Recommended: Unlikely
Replied to 88% of negative reviews
Typically takes less than 234 hours 26 min to reply
Review Distribution
1.9|64 Reviews
May '25 - Apr '26
5(18.6%)
4(1.7%)
3(1.7%)
2(3.4%)
1(74.6%)
5(18.6%)
4(1.7%)
3(1.7%)
2(3.4%)
1(74.6%)
Recent reviews (64)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencenM
nm M
1 reviews | Active since Jan 2020
7 Mar 2026, 17:28
Terrible customer experience
Terrible Customer Service at Midas Hammanskraal I am writing to express my disappointment with the extremely poor customer service I received today at the Midas store in Hammanskraal. When I arrived at the sales counter seeking assistance, the staff members were very rude and unprofessional. Instead of helping me, they openly told me that they were tired and would not assist me. I found this response completely unacceptable as a paying customer who simply needed help. What made the situation even worse was that one of the staff members, who was speaking English, laughed while I was clearly frustrated and trying to explain my situation. This made me feel disrespected and dismissed as a customer. I ultimately had no choice but to leave the store without receiving any assistance at all. This was a very unpleasant and disappointing experience, and it reflects poorly on the level of customer service at this branch. I hope that management looks into this matter and addresses the behaviour of the staff, as no customer should be treated this way. Date of incident: 7 March 2026 Location: Midas Hammanskraal
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nm M
1 reviews | Active since Jan 2020
7 Mar 2026, 17:28
Terrible customer experience
Terrible Customer Service at Midas Hammanskraal I am writing to express my disappointment with the extremely poor customer service I received today at the Midas store in Hammanskraal. When I arrived at the sales counter seeking assistance, the staff members were very rude and unprofessional. Instead of helping me, they openly told me that they were tired and would not assist me. I found this response completely unacceptable as a paying customer who simply needed help. What made the situation even worse was that one of the staff members, who was speaking English, laughed while I was clearly frustrated and trying to explain my situation. This made me feel disrespected and dismissed as a customer. I ultimately had no choice but to leave the store without receiving any assistance at all. This was a very unpleasant and disappointing experience, and it reflects poorly on the level of customer service at this branch. I hope that management looks into this matter and addresses the behaviour of the staff, as no customer should be treated this way. Date of incident: 7 March 2026 Location: Midas Hammanskraal
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mashudu M
1 reviews | Active since Jan 2020
4 Mar 2026, 13:36
Boosting sales will price ****
I bought an item yesterday at midas Moroka, I've had before that midas **** customer with different prices on their products. I bought an item with different amount on the 02/03/2026. Next I went back to the store to purchase same product on the 03/03/2026, price was different. Midas items they don't have prices it's easy for them to manipulate prices. Be careful.
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mashudu M
1 reviews | Active since Jan 2020
4 Mar 2026, 13:36
Boosting sales will price ****
I bought an item yesterday at midas Moroka, I've had before that midas **** customer with different prices on their products. I bought an item with different amount on the 02/03/2026. Next I went back to the store to purchase same product on the 03/03/2026, price was different. Midas items they don't have prices it's easy for them to manipulate prices. Be careful.
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khulu M
1 reviews | Active since Jan 2020
4 Mar 2026, 09:42
Bad Service & Arrogance by Midas Employees
Title: Far North Midas Mokopane refusing to honour 25-month Willard battery warranty Tags: #Midas #WillardBatteries #WarrantyNotHonoured #CustomerService #Mokopane #SouthAfrica I am extremely disappointed with how my warranty claim has been handled by Far North Midas Spares in Mokopane. In July 2025, I purchased a brand new Willard battery from the store. In November 2025, the battery failed and could no longer hold a charge. I returned it and the store replaced it. Unfortunately, the replacement battery failed again after only 3 months, in February 2026. Since Willard batteries supposedly carry a 25-month warranty, I returned the battery to the store at the beginning of March 2026. The staff asked me to leave the battery overnight so they could try to charge it. When I returned the next day, I was told the battery is depleted and that they will not replace it again and that I must buy a new battery. They then told me it is their policy not to replace a battery for the second time. My concern is that this policy was never explained to me when I purchased the battery, and I was never asked to sign any document acknowledging such a policy. If this is indeed their policy, it should be clearly communicated to customers before purchase, because it directly affects the value of the 25-month warranty being advertised. What made the situation worse was the rude and dismissive attitude from the staff. They blamed my vehicle for the battery failure but provided absolutely no evidence or diagnostic report to support this claim. If my car is truly the problem, then a qualified technician should conduct a proper diagnostic test to prove that the vehicle’s charging system is damaging the battery. Simply blaming the car without any proof is not acceptable. For context, I used another battery in the same vehicle for over two years without any problems before buying this Willard battery. The facts are simple: • The replacement battery failed after only 3 months • The product is still within the advertised 25-month warranty • I was told about a “policy” that was never explained at purchase • I was never asked to sign or acknowledge such a policy • The store is refusing to honour the warranty I would appreciate an urgent response from Midas South Africa and Willard Batteries explaining: 1. Why the 25-month warranty is not being honoured 2. Why customers are not informed about this “policy” at the time of purchase 3. Why my vehicle was blamed without a proper diagnostic report I am simply asking for a fair resolution and for the warranty to be honoured as advertised
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khulu M
1 reviews | Active since Jan 2020
4 Mar 2026, 09:42
Bad Service & Arrogance by Midas Employees
Title: Far North Midas Mokopane refusing to honour 25-month Willard battery warranty Tags: #Midas #WillardBatteries #WarrantyNotHonoured #CustomerService #Mokopane #SouthAfrica I am extremely disappointed with how my warranty claim has been handled by Far North Midas Spares in Mokopane. In July 2025, I purchased a brand new Willard battery from the store. In November 2025, the battery failed and could no longer hold a charge. I returned it and the store replaced it. Unfortunately, the replacement battery failed again after only 3 months, in February 2026. Since Willard batteries supposedly carry a 25-month warranty, I returned the battery to the store at the beginning of March 2026. The staff asked me to leave the battery overnight so they could try to charge it. When I returned the next day, I was told the battery is depleted and that they will not replace it again and that I must buy a new battery. They then told me it is their policy not to replace a battery for the second time. My concern is that this policy was never explained to me when I purchased the battery, and I was never asked to sign any document acknowledging such a policy. If this is indeed their policy, it should be clearly communicated to customers before purchase, because it directly affects the value of the 25-month warranty being advertised. What made the situation worse was the rude and dismissive attitude from the staff. They blamed my vehicle for the battery failure but provided absolutely no evidence or diagnostic report to support this claim. If my car is truly the problem, then a qualified technician should conduct a proper diagnostic test to prove that the vehicle’s charging system is damaging the battery. Simply blaming the car without any proof is not acceptable. For context, I used another battery in the same vehicle for over two years without any problems before buying this Willard battery. The facts are simple: • The replacement battery failed after only 3 months • The product is still within the advertised 25-month warranty • I was told about a “policy” that was never explained at purchase • I was never asked to sign or acknowledge such a policy • The store is refusing to honour the warranty I would appreciate an urgent response from Midas South Africa and Willard Batteries explaining: 1. Why the 25-month warranty is not being honoured 2. Why customers are not informed about this “policy” at the time of purchase 3. Why my vehicle was blamed without a proper diagnostic report I am simply asking for a fair resolution and for the warranty to be honoured as advertised
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Mark A
1 reviews | Active since Jan 2020
20 Feb 2026, 12:13
Midas/SDMS Springfield
I have been a loyal customer to Midas for many years. I purchased a LUK Clutch Kit for R5015.00 from Midas Springfield. In 9 months the pressure plate has collapsed. I have called them and they told me to get my mechanic to fill out claim forms and that it has to go to LUK and I will wait 3-4 weeks. I have asked them why would I need to this when they I bought the product from Midas Springfield and not LUK. Girish Singh basically told me in decorative terms that they are not responsible, its the manufacturer. Why be so quick to sell something but when there's issue you completely shield yourself from it. I swiped my card at Midas Springfield, I collected my part the very same time at Midas Springfield but now when the part that they sold me is defective, I must follow the manufacturer rules. I did not buy the part from the manufacturer, I bought it from Midas. Midas needs to refund me or exchange their defective part for a new one. They can then follow their claim process with their suppliers. Why my the customer follow your suppliers rules when they bought the product from you and not your supplier. Are the middle man that just eats profit from sales but has ko responsibility for what you selling? I am now left with no car, no refund, no exchange, no compensation for the additional charges. Absolutely nothing! Absolutely Disgusting after sales service. Would never recommend Midas/SDMS to anyone. I rather go to Goldwagen Springfield or Masterparts, pay a little more but know that you getting good quality parts and great after sales service if needed. Absolutely disgusted. LUK, please find better distributors for your products as you will be losing alot of customers with service like this.
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Mark A
1 reviews | Active since Jan 2020
20 Feb 2026, 12:13
Midas/SDMS Springfield
I have been a loyal customer to Midas for many years. I purchased a LUK Clutch Kit for R5015.00 from Midas Springfield. In 9 months the pressure plate has collapsed. I have called them and they told me to get my mechanic to fill out claim forms and that it has to go to LUK and I will wait 3-4 weeks. I have asked them why would I need to this when they I bought the product from Midas Springfield and not LUK. Girish Singh basically told me in decorative terms that they are not responsible, its the manufacturer. Why be so quick to sell something but when there's issue you completely shield yourself from it. I swiped my card at Midas Springfield, I collected my part the very same time at Midas Springfield but now when the part that they sold me is defective, I must follow the manufacturer rules. I did not buy the part from the manufacturer, I bought it from Midas. Midas needs to refund me or exchange their defective part for a new one. They can then follow their claim process with their suppliers. Why my the customer follow your suppliers rules when they bought the product from you and not your supplier. Are the middle man that just eats profit from sales but has ko responsibility for what you selling? I am now left with no car, no refund, no exchange, no compensation for the additional charges. Absolutely nothing! Absolutely Disgusting after sales service. Would never recommend Midas/SDMS to anyone. I rather go to Goldwagen Springfield or Masterparts, pay a little more but know that you getting good quality parts and great after sales service if needed. Absolutely disgusted. LUK, please find better distributors for your products as you will be losing alot of customers with service like this.
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denver D
1 reviews | Active since Jan 2020
9 Feb 2026, 06:53
Poor business practice
Midas Mount Edgecombe is the worst of your franchise, I have sent my wife battery for replacement because it was under warranty on the 08/01/2026, (keep in mind we have no other car battery) I had to borrow a battery for somewhere else to continue driving our Car,. I went back to the store to findout what is going on 02/02/2026.the have not even processed the claim, I had emailed your customer service line with documentation. We promised once they have stock they will communicate back. We waited again I then received a phone call from one the store reps and they assured me that they will have the car battery on the 06/02/2026. With a refund of R1000 for the time wasted by your company Today is the 9th/02 /2026 the Mangeress phones back and gives my wife her personal stories and mentioned that her manager mentioned to her that she has to pay from her own. MIDAS is a recognised franchise and this type of behaviour from a business is not the right process. I AM FORMALLY COMPLAINING IF YOU AGREE ON A FEE YOU SHOULD HONOR IT. YOUR SERVICE SUCKS....
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denver D
1 reviews | Active since Jan 2020
9 Feb 2026, 06:53
Poor business practice
Midas Mount Edgecombe is the worst of your franchise, I have sent my wife battery for replacement because it was under warranty on the 08/01/2026, (keep in mind we have no other car battery) I had to borrow a battery for somewhere else to continue driving our Car,. I went back to the store to findout what is going on 02/02/2026.the have not even processed the claim, I had emailed your customer service line with documentation. We promised once they have stock they will communicate back. We waited again I then received a phone call from one the store reps and they assured me that they will have the car battery on the 06/02/2026. With a refund of R1000 for the time wasted by your company Today is the 9th/02 /2026 the Mangeress phones back and gives my wife her personal stories and mentioned that her manager mentioned to her that she has to pay from her own. MIDAS is a recognised franchise and this type of behaviour from a business is not the right process. I AM FORMALLY COMPLAINING IF YOU AGREE ON A FEE YOU SHOULD HONOR IT. YOUR SERVICE SUCKS....
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ashley M
1 reviews | Active since Jan 2020
20 Jan 2026, 20:09
Poor service
Some of their personnel don't take customers seriously, went to buy a battery for my car remote 😒 the treatment I was given is appalling... you can't work with people if you're gonna not take them seriously
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Rina K
1 reviews | Active since Jan 2020
20 Jan 2026, 08:24
No after service // refund
I would like to bring a big issue to your attention. In December 2025 we bought parts from Midas Pretoria North, the sales assistant was Lourens Janse van Vuuren. We bought a clutch kit for our 2013 ford Figo together with a thrust bearing. We did have a qualified mechanic doing the job for us, but he gives us the option to buy the part ourselves. Our parts were provided by the above mentioned sales assistant, upon fitment with our mechanic, he discovered that the clutch provided were incorrect (fabric fault) and inform us that the parts must be returned, he lowered the gearbox again and the thrust bearing just fell out, he said that this was caused by the fact that the clutch were incorrect and that the pressure on the thrust bearing was too much and caused it to collapse. We returned to Midas and explained to them what our mechanic said and their response was that we were back yard mechanic and this was our fault, our mechanic is qualified. They refuse to help with a claim and refund for the parts. I mean we paid R1850.00 for these parts. And we had to pay double labor. Please assist in this matter, let me know how I can claim back the money for the faulty parts, NB. The parts are at the Midas PTA North branch, but we still have the slip.
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Rina K
1 reviews | Active since Jan 2020
20 Jan 2026, 08:24
No after service // refund
I would like to bring a big issue to your attention. In December 2025 we bought parts from Midas Pretoria North, the sales assistant was Lourens Janse van Vuuren. We bought a clutch kit for our 2013 ford Figo together with a thrust bearing. We did have a qualified mechanic doing the job for us, but he gives us the option to buy the part ourselves. Our parts were provided by the above mentioned sales assistant, upon fitment with our mechanic, he discovered that the clutch provided were incorrect (fabric fault) and inform us that the parts must be returned, he lowered the gearbox again and the thrust bearing just fell out, he said that this was caused by the fact that the clutch were incorrect and that the pressure on the thrust bearing was too much and caused it to collapse. We returned to Midas and explained to them what our mechanic said and their response was that we were back yard mechanic and this was our fault, our mechanic is qualified. They refuse to help with a claim and refund for the parts. I mean we paid R1850.00 for these parts. And we had to pay double labor. Please assist in this matter, let me know how I can claim back the money for the faulty parts, NB. The parts are at the Midas PTA North branch, but we still have the slip.
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sabelwe B
1 reviews | Active since Jan 2020
16 Jan 2026, 09:51
Jaymees Midas ****med me R375
I ordered a clutch kit at Jaymees Midas and the agreement was that it was gonna arrive the next day before 10. I went to the store at 11 and the kit was not there. I asked for a refund and they kept on refusing and I was not willing to leave without my money because I did not get the product. They started ganging up on me saying I won't get my money. They decided to charge me for handling fee for a product that I did not receive and it was not in store when I got there. So instead of receiving a full refund of R2500 that I initially paid. They game me R2125. That means Midas ****med me R375. I want my money back.
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sabelwe B
1 reviews | Active since Jan 2020
16 Jan 2026, 09:51
Jaymees Midas ****med me R375
I ordered a clutch kit at Jaymees Midas and the agreement was that it was gonna arrive the next day before 10. I went to the store at 11 and the kit was not there. I asked for a refund and they kept on refusing and I was not willing to leave without my money because I did not get the product. They started ganging up on me saying I won't get my money. They decided to charge me for handling fee for a product that I did not receive and it was not in store when I got there. So instead of receiving a full refund of R2500 that I initially paid. They game me R2125. That means Midas ****med me R375. I want my money back.
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