Midas
2|730 reviews
SLACK SLACK service and a hint of chauvinism towards women
I've NEVER experienced such slack service in a shop, ever!. All 7 sales assistants at Midas Herm**** were at their desks, and one customer was assisted at the front, and myself, waiting like a fool in the queue!. Another 'male' customer entered and was assisted almost immediately, and never stood in the queue, behind me. Two or three of the assistants looked me straight in the eye but never called me forward?! I sense some serious Chauvinism towards women!. I asked to speak to the manager and they never answered me??. Midas is a DISGRACE!. Your service is diabolical!!. Useless!!
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Replies (1)Midas's replyOfficial
11 May 2026, 06:44 Good day,
Thank you for bringing this matter to our attention.
We sincerely apologise for the experience you had at our Hermanus store. The level of service described is not the standard Midas aims to provide to any customer. We also take your concerns regarding how you were treated very seriously.
Please note that your complaint has been escalated to the regional manager and store management teams for investigation and corrective action. We value all customers equally and do not tolerate any form of discrimination or unfair treatment.
Thank you for your feedback, as it assists us in improving our customer service standards.
Kind regards,
Midas Customer Support
Thank you for bringing this matter to our attention.
We sincerely apologise for the experience you had at our Hermanus store. The level of service described is not the standard Midas aims to provide to any customer. We also take your concerns regarding how you were treated very seriously.
Please note that your complaint has been escalated to the regional manager and store management teams for investigation and corrective action. We value all customers equally and do not tolerate any form of discrimination or unfair treatment.
Thank you for your feedback, as it assists us in improving our customer service standards.
Kind regards,
Midas Customer Support
Best regards,
Midas's reply11 May 2026, 06:44
Official
Good day,
Thank you for bringing this matter to our attention.
We sincerely apologise for the experience you had at our Hermanus store. The level of service described is not the standard Midas aims to provide to any customer. We also take your concerns regarding how you were treated very seriously.
Please note that your complaint has been escalated to the regional manager and store management teams for investigation and corrective action. We value all customers equally and do not tolerate any form of discrimination or unfair treatment.
Thank you for your feedback, as it assists us in improving our customer service standards.
Kind regards,
Midas Customer Support
Thank you for bringing this matter to our attention.
We sincerely apologise for the experience you had at our Hermanus store. The level of service described is not the standard Midas aims to provide to any customer. We also take your concerns regarding how you were treated very seriously.
Please note that your complaint has been escalated to the regional manager and store management teams for investigation and corrective action. We value all customers equally and do not tolerate any form of discrimination or unfair treatment.
Thank you for your feedback, as it assists us in improving our customer service standards.
Kind regards,
Midas Customer Support
Best regards,