CC
Christopher C
Active since Feb 2021
30
Reviews
0
Industries
Reviews
30 reviews3 months ago
Voucher redemption issue continues.
I have had an issue with redeeming my Vitality. My last interaction trying to resolve it was most unsatisfactory. Here is the thread. 2026/01/14, 12:19 - Christopher: 4 2026/01/14, 12:19 - Ask Discovery: Great, *Zandile* is available to chat to you. Can I connect you in this chat window? You have *5 minutes* to accept the chat. 1. Yes, chat now 2. No, I’ll ask another question 2026/01/14, 12:19 - Christopher: 1 2026/01/14, 12:19 - Ask Discovery: *Zandile* has joined the conversation. 2026/01/14, 12:20 - Christopher: Hi. I am having the same problem redeeming a voucher that you supposedly resolved last year. 2026/01/14, 12:20 - Christopher: IMG-20260114-WA0011.jpg (file attached) I am unable to confirm the reward in this window 2026/01/14, 12:21 - Ask Discovery: Good afternoon, Christopher. 2026/01/14, 12:22 - Ask Discovery: The voucher has already depleted for the day. Its limited to stock availability so the cap has been reached. 2026/01/14, 12:23 - Christopher: Why doesn't it say so? Depleted within a minute of receiving it? 2026/01/14, 12:27 - Christopher: It shows it as available. The issue is it not recognising the confirm button in this window. This is an issue I have spent many hours on the phone with Discovery about. 2026/01/14, 12:29 - Christopher: And it says it is limited to one per member per day not that there is a cap on it. 2026/01/14, 12:33 - Christopher: IMG-20260114-WA0012.jpg (file attached) Here is the last interaction. 2026/01/14, 12:34 - Christopher: I was told it was resolved but it hasn't been!
0 replies
8 months ago
Funds paid to an incorrect/non existent account at FNB
I incorrectly paid money to an FNB account in late May and early June. It was completely my fault but I registered a complaint in early June. It is now coming up to 3 months with no written feedback or updates since the issue was first reported. I would have thought that money paid to a non-existent account should be rejected. FNB are a compete waste time from my multiple attempts for them to do something about it. The money must be in limbo somewhere so it is hard to comprehend why it is so difficult to resolve. The Capitec staff are always friendly and sound willing but nothing is advancing at all. Please help! They have all the information from our numerous discussions.
54 replies
8 months ago
Responsive service for quick help.
I have been assisted by Lucky, Daniel and Brett on short notice on several occasions. They go out of their way to help you get back on the trail. It is much appreciated when there are businesses where you have to book it in days before.
0 replies
8 months ago
Surveys never result in any response.
Why have surveys that generate zero responses despite my providing feedback? It becomes an irritant. I have filled in the fairly long survey, but it just goes down a black hole. I then receive other requests for feedback. So stop wasting my time if you are never going to respond.
0 replies
22 months ago
Top Notch Servicve
Gabi and the staff at Rain Productions provided excellent service. They offloaded all the tables and made sure everything was in working order. We made a note of minor blemishes and they immediately responded to our satisfaction. We wanted it on record so there would be no dispute when they were collected. We found one table was not working properly at all. This generated an immediate response and an offer to replace everything by Gabi who was hugely apologetic. They take their customers seriously. Kudos!
0 replies
22 months ago
Good idea/poor implementation
So Checkers have a very good idea with poor implementation. They actually offer you a bar of chocolate for your birthday. Unfortunately, you have to go to a different queue for this rather than having it enabled using the loyalty card. It really isn't worth the hassle to go to another queue for R22 or so.
0 replies
22 months ago
Milky expensive coffee
I was at the Sandton Gate outlet last Wednesday. I was asked if I wanted an extra shot and responded that I just wanted a proper coffee, not a milkshake. Why should I have to pay extra to get a coffee-tasting beverage? I received a lukewarm milky imitation of coffee. I buy coffee at many other shops and don't have to pay for an extra shot to ensure I get a coffee. It is also disappointing that little effort is made to offer a proper cup. 90% plus of the patrons who are not taking the coffee with them have the coffee in a throwaway. More waste!
0 replies
22 months ago
Water waste/sweat towel optional
The amount of water wastage at the Cresta and Victory Park branches by men shaving while running the water for the entire process. There is one individual at Cresta who shaves his head as well. On once occasion, he then had a chat with another person and ran the water for well over 15 minutes. He is a huge burly individual so I didn't want to get into an altercation. I have tried to point it out and it isn't fun and shouldn't be necessary. Both the branches don't have water wastage signage at the sinks. On one occasion at Victory Park, two individuals were next to each other running the water for the full shaving process. We are all well aware that the water crisis is already here! And since when have sweat towels become optional at the gym at Cresta? I think that more than 50% of people don't bring one and rarely if ever wipe down after themselves. On one occasion it was a personal trainer with a client so you would think he should make it a requirement. And before you ask I did use the QR code to highlight this sometime back at Cresta. It generated no response hence this post.
0 replies
29 months ago
Dismal customer service
I have an issue with sediment at the bottom of a long-life milk. I reported it to Lactalis who is the holding company on 8 November. They collected a carton of the yucky product 4 or 5 days later. I provided a picture showing the gunge that I experienced with the product. I have had no feedback at all and it seems an issue that should be easily resolved. My enquiries to them about progress on whatsapp just generates an automated response. What is the point of having this elaborate system when it doesn't seem to work?
71 replies
29 months ago
Poor design on the scissors but nothing to do with them.
I bought a pair of kitchen scissors which has a major design flaw. I was using it for cutting up a salad and the protective cap fell into the salad and as a result, it chipped my tooth. Their response was they were sorry to hear about it but they have never had the problem in 10 years. Based on the poor design that seems highly unlikely! And then we accept no responsibility was their response. I had a look at the percentage of negative reviews about them which comes as no surprise. A bunch is best avoided in my opinion. The interaction: I hope this message finds you as well as can be expected. The below communication was brought to my attention for feedback. Thank you for communicating directly with our company. At the outset, we would like to apologize that you had such a terrible experience and to acknowledge your recent communication regarding the unfortunate incident. We do, however, reserve our rights in NOT admitting liability on the part of our product. We are truly sorry about the injury you sustained and hope you have sought out the necessary care and attention needed. We have been selling the Clean-Cut Scissors for almost a decade with this being the first incident of such a nature to occur and be brought to our attention. As such, we must clarify that our product is designed and manufactured to industry standards. Its important to note that we take all customer feedback seriously, and while we empathize with your situation, we accept no responsibility for any loss or damages sustained by the alleged accidental injury you sustained. If you have any further questions, please don’t hesitate to contact me. Kind regards Farhaad Hoosen Senior Customer Care Liaison
0 replies
Review Distribution
5 Star
8 (26.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.666666666666667%)
1 Star
20 (66.66666666666667%)