Seattle Coffee Company
Claimed Business
Seattle Coffee Company
Claimed Business
23 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Seattle Coffee Company receives polarised feedback. Loyal customers consistently praise the quality and richness of the coffee, with the butterscotch latte earning particular devotion. Several branches, including Bothasig, Bankcity, Lyndhurst, and Potchefstroom, are celebrated for warm, friendly staff who create welcoming experiences. However, a significant number of reviews describe rude, dismissive, and unprofessional behaviour from staff at various locations. Recurring complaints include poor after-sales support, incorrect orders, and inconsistent product quality at certain outlets, particularly franchise or service station stores.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-12
Recommended: Unlikely
Review Distribution
3.2|23 Reviews
May '25 - Apr '26
5(52.4%)
4(9.5%)
3(0%)
2(0%)
1(38.1%)
5(52.4%)
4(9.5%)
3(0%)
2(0%)
1(38.1%)
Frequently Asked Questions About Seattle Coffee Company
Based on recent customer reviews, Seattle Coffee Company receives polarised feedback. Loyal customers consistently praise the quality and richness of the coffee, with the butterscotch latte earning particular devotion. Several branches, including Bothasig, Bankcity, Lyndhurst, and Potchefstroom, are celebrated for warm, friendly staff who create welcoming experiences. However, a significant number of reviews describe rude, dismissive, and unprofessional behaviour from staff at various locations. Recurring complaints include poor after-sales support, incorrect orders, and inconsistent product quality at certain outlets, particularly franchise or service station stores.
Seattle Coffee Company has a TrustIndex of 0 out of 10 on Hellopeter, based on 23 reviews in the last 12 months. Hellopeter has tracked Seattle Coffee Company across 290 total reviews. How is the TrustIndex calculated? →
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
Shaheeda
1 reviews | Active since Jan 2020
10 Feb 2026, 07:02
Best coffee in town
Seattle Coffee Company inside Food *****'s Market Bothasig: Your coffee truly stands out as some of the best around — rich, well-brewed, and consistently delicious. I love starting my day with your cups in hand, and the friendly service really makes the experience special. Your staff create such a warm and welcoming atmosphere, and Sheila especially coffee.... chefs kiss— she’s a fantastic asset to your team and embodies the kindness and hospitality that keeps people coming back. Thank you for making every visit a great one!
Helpful (0)
|Replies (0)S
Shaheeda
1 reviews | Active since Jan 2020
10 Feb 2026, 07:02
Best coffee in town
Seattle Coffee Company inside Food *****'s Market Bothasig: Your coffee truly stands out as some of the best around — rich, well-brewed, and consistently delicious. I love starting my day with your cups in hand, and the friendly service really makes the experience special. Your staff create such a warm and welcoming atmosphere, and Sheila especially coffee.... chefs kiss— she’s a fantastic asset to your team and embodies the kindness and hospitality that keeps people coming back. Thank you for making every visit a great one!
0
Replies (0)mJ
melinda J
1 reviews | Active since Jan 2020
29 Jan 2026, 10:54
Poor management feedback
I bought a cup late last year from Seattle Coffee at Mulbarton its cost me R480.00 now the cup is not working the mechanism inside the lid is not functioning anymore. I have left my cup at the shop with a lady called Miemie its been 2 days and I have still not have any feedback from head office. Is this the after sale service Seattle Coffee offers?
Helpful (0)
|Replies (0)mJ
melinda J
1 reviews | Active since Jan 2020
29 Jan 2026, 10:54
Poor management feedback
I bought a cup late last year from Seattle Coffee at Mulbarton its cost me R480.00 now the cup is not working the mechanism inside the lid is not functioning anymore. I have left my cup at the shop with a lady called Miemie its been 2 days and I have still not have any feedback from head office. Is this the after sale service Seattle Coffee offers?
0
Replies (0)GW
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Salome M
1 reviews | Active since Jan 2020
17 Dec 2025, 13:14
Good customer service
The staff at Seattle broadacres is really kind and helpful I was helped by a trainee named Thandi who was so patient towards me and my child, very great customer service! Will visit more often
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Nov 2025, 12:48
Rude & illiterate staff @ sunset beach branch
The Sunset Beach branch doesn't understand that a freeze is not water. They crush the ice till water level and when asked to not do that I got shouted at because I didnt ask for that when I placed the order. Because to me, in my brain and at all the other branches when I've placed a freeze order i didnt receive water in return. It was crushed ice!! Not water!! Then she threw the drink out. All annoyed and full of attitude. Put ice in the blender and blended it TILL WATER AGAIN!!! 😆 What a joke! You don't listen, your attitude stinks and you definitely don't understand your job. Because a freeze is now cold water aparently. Worse experience ever! You just lost a regular!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Nov 2025, 12:48
Rude & illiterate staff @ sunset beach branch
The Sunset Beach branch doesn't understand that a freeze is not water. They crush the ice till water level and when asked to not do that I got shouted at because I didnt ask for that when I placed the order. Because to me, in my brain and at all the other branches when I've placed a freeze order i didnt receive water in return. It was crushed ice!! Not water!! Then she threw the drink out. All annoyed and full of attitude. Put ice in the blender and blended it TILL WATER AGAIN!!! 😆 What a joke! You don't listen, your attitude stinks and you definitely don't understand your job. Because a freeze is now cold water aparently. Worse experience ever! You just lost a regular!
0
Replies (0)IJ